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July 2024 by hey you
Helpful staff
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July 2024 by Randy Miller
Very clean,easy to find anything you want.
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July 2024 by Dennis Sauer
Huge selection! If you need to fix something or fix up something around your house, you can't go wrong with Ace.
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June 2024 by Lynette Rafter
Was at Ace this morning and was the worse service I have had there in the 40 years I have shopped there. Girls at checkout were not helpful and attitude terrible. When asked if she could call someone to help me she sighed and rolled her eyes at me.
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June 2024 by Dale Obrochta
Ace is the Place.. Not like the big box stores . Old school
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May 2024 by Ivan S
Repair for lawn mower took 3 weeks and 1 use of lawn mower already down. Not sure what they did within those 3 weeks for lawn mower to not turn on anymore.
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May 2024 by Charles Mleko
Expensive! Not much for help from the few people who were working at the time.
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May 2024 by Anna Wiest Lopez
The stor is great and they have a department that fixes lawn mowers and snowblowers
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May 2024 by Jeff Kiekenbush
I recently needed to pick up an online order, and although there was a hiccup with locating my item, the experience turned out to be remarkably positive thanks to the cashier who assisted me. Upon arrival, when the item wasn’t immediately found, the cashier promptly had someone also check another location and was extremely courteous, apologizing for the wait.
Throughout the process, she was not only professional but also proactive—at the first sign the item could not be found, she started reassuringly explaining the next steps. The store manager stepped in to assist, but it was the cashier’s initiative and clear communication that really stood out.
Ultimately, I decided to wait for the item to be delivered, and the way this situation was handled by the cashier left me impressed. She made what could have been a frustrating experience very manageable. She is a credit to Ace Hardware and exemplifies the type of service that builds customer loyalty. She definitely has a bright future ahead. Thank you!
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April 2024 by Whirrling Menace
Very clean store. Everyone was super helpful and nice. I appreciate that.
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April 2024 by Anthony Dudek
Great selection, helpful employees, limited by the fact that they sell mainly Ace branded products, which have trouble competing with other brands
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March 2024 by Thom Lorenty
Nice neighborhood ace store. Consistently has what I need in stock and helpful staff that always knows how to help.
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March 2024 by Nicholas Muccianti
Round lake Ace employees aren't very nice especially this one older guy. He kicked us out for.no apparent reason. I guess you can't browse anymore
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February 2024 by Averyeggyboi
This place goes hard
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February 2024 by Steven J.
Lost my business. A warning to all who plan to have equipment serviced here. Dropped off my EGO snowblower for repairs. Was told I would be called to approve repairs before work was done. Next call was to let me know repairs were complete and I owed $375. I told them I did not approve the repairs... after doing circles with them on why this wasn't my issue, they finally agreed to return the snowblower to its original condition. They called to let me know it's was ready to pickup, came in and was shown my snowblower with cables hanging out of it. I asked that it at least be put back together and again told somehow this was my fault and that it should not matter if it was not put together as it was already broken... sorry, but what? Asked to talk to the manager and that discussion illustrated what is wrong with this store. Greeted with a frustrated "what's up" and all down hill from there. Excuses and frankly lies from that point. Man, I hate leaving these types of reviews but as I left completely frustrated I thought I would at least warn others, last time I ever step foot in this store... customer beware. I have to commend Rich and the Exec leadership team at this Ace as their response to this review has been nothing short of incredible! I received and outreach within 45 minutes of this post and an honest and urgent focus on understanding the issues that occurred and desire to make them right! My sincere gratitude to Rich and the team for your support here, it has made a major difference and regained my trust in your business, thank you!
