-
September 2024 by Alex
I don’t leave bad reviews lightly especially for family own businesses but they treated my car like garbage and treated me like a fool. Short version of the story: I had a major problem with the suspension on the passenger side. They towed my car, damaged the other wheel, ruptured the tire and bent fenders on the both sides. And made me pay for the damage they caused. They kept my car for a week and after few phone calls they did me a favor and fixed it within a few hours. It was ready for pick up Friday night just before closing. When I drove home, the suspension was rattling and the steering wheel was crooked, pulling the car off the road and jamming on the deep turns. I called them but they were already closed. After the weekend I called them and the lady told me that the car needs an alignment but this is paid extra. She sounded like there’s something wrong with me that I didn’t know and expected for the car to be drivable after they fixed it and charged me $2.9k. I think it’s a new level of incompetence to send a client home with a car that can cause a serious accident. I came back, paid for the alignment, paid for the tire they ruptured and when I asked if they can fix fenders they dented they said, they are not a body shop. Someone may ask why I paid for the damage they caused. What choice did I have? Take them to court? I’ll say more, I had to be nice and keep quiet in case something brakes and I have to come back for the warranty repair. Now the warranty expired so I can finally write this review.
I have a feeling that they reserve a good service for their buddies. As someone out of their circle, I was treated like 2nd class customer to say the least. It was a pretty stressful and humiliating experience and I paid $2900 for it. I wasn’t born yesterday, I’ve dealt with car shops before. This one is like an average shop in Chicago, which means it’s pretty bad.
-
August 2024 by Andrew Campbell
Pros - I don't trust many mechanic shops but I do trust Londonos Auto. I went to them for many years. They have been able to diagnose and fix whatever issue has come up for my vehicles. Their rates are reasonable and they do quality work. I've had very little issues with them.
Cons - I haven't gone to them in about 4 or 5 years, because their hours are just inconvenient for me and they don't work weekends. If they do it's every other weekend. I just take my cars to the dealership now. I spend more money there but dealership hours are a lot better for me to drop off and pick up my cars.
-
August 2024 by Ol' Hippie
Professional, very friendly and honest. This is the place I always go to. Great prices too
-
May 2024 by Mary Kay Harrington
Worst repair shop ever, DO NOT GO HERE. They used to be the most reputable car repair shop and I wouldn't take my vehicle anywhere else. Until recent new employment in the shop and all work went down hill. I had my vehicle in there 3 times for the same issue, their mistake yet I kept having to pay out of pocket. 3 visits and 1.5k later there are still issues and the vehicle came out of the shop with another issue it never had a ticking noise in the engine now days after it left the shop for the 3rd fuel pump. Same time we had another vehicle there and we were told it needs an engine rebuild or new engine, so it just sat there. Vehicle was toed to a personal garage where the lifter was replaced and the vehicle runs fine now.
This place has gone down hill with poor service, lack of care to the customers, lack of knowledge on vehicle repairs. I would not recommend this place to anyone and I will never return to this facility.
-
May 2024 by Samantha Ramirez
Been going to Londondo since 2020 when we moved back to the area. Have had multiple trucks fixed and serviced there. They always do quality work and are fairly priced. I gotta say it’s nice to be able to find an auto repair shop that you can not only trust but that doesn’t try to overcharge.
-
April 2024 by Sue Ryan
Always willing to help me out!
-
March 2024 by Andie Kitts
Londono's is awesome. Dropped my car off for oil leak. They said it would be ready the next day after dropping it off. They called me an hour and a half later saying it was done. Not only that but they were several hundred dollars less than two other estimates. I will be recommending them to everyone I know
-
March 2024 by Joey Wheeler
Great quality work.
-
February 2024 by SUE TREMPE-RYAN
Very helpful with car needs... done right the first time!
-
February 2024 by Adrian Vieyra
The best honest reasonable mechanic. Thank you Brian and the crew!!!
-
January 2024 by Dj De Torres
I took my car here after the Nissan dealership told me everything my car needed. It was true what needed to be replaced but at Londonos they had way better pricing and their service is excellent. I have taken two of our cars there and you can feel the upgrade/improvement in performance when you drive the car you feel good and know the right job was done! We will continue going here because of the awesome service and so close to home ? thank you guys!!!!
-
January 2024 by andy miko
Had service twice here on both my vehicles, technicians very knowledgeable, extremely satisfied with the work performed, secretary in front very friendly and responsive, I will definitely come back and recommend to anyone, thanks again
-
October 2023 by BigRed
December 2022 -> felt my car bouncing from the back left while driving. Thought I popped a tire or completely damaged my suspension. Struts back struts needed to be replaced because they were the original/factory parts and were basically giving way.Spring 2023 ->front struts replaced because back ones were and both times, car was ready to go like that.July 2023 -> heard a hissing/squealing noise from under the car. New brakes I got in January 2022 were failing because I did quite the amount of driving. Front brakes needed to be replaced first. Brakes replaced quick and easily.September 2023 -> check engine light came on again. Thought I had more misfires with my coils. smoke test was done to be safe since I need an emissions test this year (hence the check engine light). Turns out the EVAP canister (original/factory part) needed to be replaced. Rear brakes needed replacing as well. Rear brakes replaced, smoke test done, an oil change was needed for me as well. Had to come back the next week because the EVAP canister that was ordered wasn’t the correct one. Immediately ordered a new one and the correct one is in the car, working like a charm.Long story short, you need your car fixed, call this shop ASAP. Quick to problem solve and deal with the situation at hand. I can’t thank them enough for keeping my 2005 car running to this day and always helping in general when maintenance is needed.
-
October 2023 by Andrew Martinez
Great service.
-
September 2023 by Emmanuel Gutierrez
They have good men
