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January 2024 by Gabe Crain
I had the unfortunate timing to be moving in the middle of a blizzard. I was concerned about storing and dropping off my UHaul rental, but Marie of Lake County Storage was very friendly and helpful, making the whole process stress free. I highly recommend this business.
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December 2023 by Robert Rothunde
I used the U-Haul facility there and not the storage units. However, the lady on the phone ( sorry, I'm horrible with names ) went above and beyond. I extended my rental for a day with the app. She called me and said it needed to be back by noon. She then called me back and said that they had moved something around and I could keep the truck another day. I tried calling back to verify and their phone system were having trouble. She reached out to me from her personal cell phone to help me verify and explain the situation. Again above and beyond what I expected. Thank you again Lake County Storage.
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December 2023 by Rose J
I love this place. I’ve had a unit for several years here. The management is great, especially Marie she is great. I’ve had financial difficulties with paying rent for my unit. When I have trouble paying I call them and they work with me they are understanding and care about it not like other places. Marie always helps me out and she always listens and helps me. She always makes me smile and laugh after talking to her. She always helps make me feel better after speaking with her about my situation and struggles. This place is a great place. They definitely work with you in times of need. Thanks Marie for everything you do.
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October 2023 by Lianne Steinke
Our family has been through a lot in the past few weeks and with the sudden passing of our mother we were going to be late on making a payment. Marie was very understanding and made our payment easy to make. She offered a few options and we made the time to go in and speak with her. I am very grateful we did. I have not worked with someone like her in a long time. She was very empathetic, understanding, and put an our families needs first. I don’t know how to thank her enough for being so kind and understanding. If it wasn’t for her I don’t know what we would’ve done.
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October 2023 by Holt
Marie was an absolute peach and helped smooth out the very clunky uhaul mobile reservation process. We can't thank her enough.
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October 2023 by Randall Cassata
I rented a unit for 3 years and the service was great, Marie from day 1 was amazing, so professional, accommodating, friendly. I’ll will definitely rent from them again.
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August 2023 by Deborah Kuhlmey
I’ve been at the storage facility for several years …What makes this place a pleasant experience is Marie who works in the office and is always pleasant and helpful !Thanks Marie for being so great !!!
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August 2023 by Dale Dixon
The facility manager, Marie, sets the phenomenal standard for what quality customer service looks like. She helped alleviate all of my concerns regarding my possessions, which, as a USN veteran, gave me peace of mind and focus during my transition to civilization life. She is extremely personable and gave clear answers to all of my questions about the facility. Thank you, Marie!
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August 2023 by Veronica Diaz
Hi, Marie is very helpful, professional and kind. Always greeted with a smile and great conversations. It is a blessing to know that if you forget something outside your unit she’s on top of things. I did that a couple of weeks ago and I received a phone call right away. Thanks again!
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August 2023 by Donna Myers
All these reviews praising Marie must be family, I had a different experience. When I first made internet inquiry she called immediately, I was on phone and let it go to VM. One minute later phone rings again I put my call on hold, it was Marie who also left VM. Who doesn't give 10 minutes to return a VM? So rude! Checking in was uneventful but she never made it clear that I had to sign something to properly vacate. I told her I would be only one month. I removed my stuff on a Saturday evening. Now she's harassing me, threatening to charge my card because i didnt sign her paper. She is not a competent person. Take your business elsewhere!
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July 2023 by Michelle Kavouras
Marie was super helpful and explained everything in order for me to make the best decision for my needs. She is professional and kind. Thank you for being so helpful and kind.
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June 2023 by Gerald Conoboy
Excellent storage facility!! Marie is very friendly extremely knowledgeable!! Marie is very caring and understanding of her customers and their needs! 5 star all the way!!
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June 2023 by Daniel Martínez Martínez
It was really easy to pick up and return the truck. Marie was really friendly and helpful. I strongly recommend their services!
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May 2023 by Chris Lawson
LCS was great! I had my trailer stored for 2 years and they were excellent. Marie is the sweetest and most helpful lady. She was always super friendly and easy to work with. Highly recommended!
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May 2023 by Merlie reibel
Marie is an excellent employee, she's very caring and is very patient and understanding. She takes care of her customers very well. She knows her job and what she's doing. <3
