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August 2024 by Brenna Sullivan
Kind staff. They’re doing the best they can when it’s busy. Thanks for having a computer available for printing!
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August 2024 by Majid Abdelkareem
Terribly overdue, but KORDELL is the MAN. I forgot the other homies name that was on shift, but big up and huge shout-out both of them. My package (which was a birthday gift) got to the recipient safely, and they are just awesome understanding humans and make the shipping process a breeze. Amazing service, 5 stars all day, and they need a raise ASAP!
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August 2024 by Melanie Gard
My package has been in the wind all week. I'm pretty sure an employee stole it. They have not responded to my calls or emails.
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August 2024 by Jazmin Buenrostro
Don’t use this store for anything you value. It will get lost/stolen. They also are very bad at responding to any calls/emails
My parents tried to ship my laptop to me for school but instead they put they sent me a package full of modems and cables. We’ve been in contact with them trying to find out what to do about this wrong package and what happened to my laptop but they have been unresponsive to any calls/emails. They also have not given us any useful information or any update on their “investigation”.
Update: I sent an email as the owner commented and still no response.
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August 2024 by Patti Walsh
Kordell had a line out the door when I arrived and he quickly took care of everyone while still being friendly and efficient. Nice job!
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August 2024 by Barbara Bradley
Terrible customer service! Called to verify tracking number as printer ink on receipt couldn’t be read. Ask me 3 times to repeat the tracking number I couldn’t read then I have to provide all my information again then get put on hold for over 15 mins. When I call back I was told I need to be patient! WTH… I was a customer who had already come in and waited to mail the package. Verification of tracking number that was printed an hour before should have taken less than 2 mins . Will not be using them again.
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July 2024 by Karen St.George
Google searched for a notary. Called and auto message said all employees are notaries, so come on in. We get there and they said only The manager is a notary who will be in sometime Monday.
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June 2024 by chicky johnson
I love the UPS store! It is a convenient local and essential benefit in my area that I want to support
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June 2024 by Benjamin Allen
Every time I come in here, whoever is working is just completely helpful and on top of their game. I'm used to Amazon returns where you just show your phone, and they scan a QR code and do everything else. Today I walked in with a return that required: a return authorization to be placed inside the box, a separate printout of a label to be affixed to the top, and a separate copy kept for verification.
That said, I probably spent no more time than I normally do in here with a regular Amazon return. They immediately set me up with a computer to access my ordering account and to print out my labels...and basically did everything else for me. All I had to do was reach out my hand for them to give me the receipt.
I completely appreciate this location, I'll actually go out of my way to come here even if I'm closer to another UPS because I know from the moment I walk in I will be valued as a customer... and they will prioritize my needs.
Bravo. Absolutely bravo!
Side note: while I was in there today a customer had walked in with what seemed like a couple separate returns. They were asking her simple questions as they normally do, and she was pretty rude in her responses. They did not even skip a beat, they did not return the rudeness, or even become frazzled by any means. They simply re-explained what they needed from her and why they needed it. They didn't allow the customer's attitude to change the way they dealt with her. That's incredible customer service. She even realized it herself as she was walking out, and mumbled " these guys are really good"
True story.
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June 2024 by Josie Kick
Great customer service and estimates. I would definitely recommend to a friend.
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May 2024 by Angela Thode
I went in to get some paperwork notarized and Dominick was very friendly and patient with me (I had a lot of paperwork).
Originally, I went somewhere else before I came to UPS and they were very rude to me about getting paperwork notarized, almost like they didn’t want to do it so I left and went to UPS and Dominick was extremely helpful! I’ll be back!
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May 2024 by Jay F.
Helpful, fast, trustworthy.
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May 2024 by Adam
The manager Kameron is fantastic. I was given a wrong quote for packing and shipping on an item by another associate, being told it would around $145 when it would really cost $230. Kameron helped me find a solution that helped bring the cost down a bit. Not a great experience, but Kameron was great.
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May 2024 by Sarah Naomie
Absolutely do not place lamination services here. I placed an online order for four documents to be printed and laminated. When I came to pick up my docs the guy at the desk said there were no notes on my order about lamination. I showed him my receipt, the only proof I have, and he basically said the best he can do is charge me $2 + 20 minutes of my time waiting to laminate them which is a deal. The only information on the receipt/invoice is my general info, the UPS location and the item names. It really should every detail of the order including lamination, b&w or color, size, etc so these issues don’t happen. My receipt said $15.17 was my total. On what planet would four pieces of 8x11 standard paper cost that much to print. Of course I had additional services I’d purchased. The guy at the desk was helpful enough (wish I’d gotten his name because he was super friendly) and it’s not his fault but I just paid $17 to laminate these work docs and it’s so aggravating! I just bought a lamination machine for thirty bucks on Amazon. Worth it to not deal with this headache again.
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May 2024 by sstella1
Employees at the Round Lake UPS store are always fast, efficient, and friendly.
