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February 2024 by Kristopher Berklund
Terrible customer service and store policies.
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February 2024 by Helen Oushana
I wish I could remember the name of the girl that helped me because she was amazing. She was patient, knowledgeable, and super friendly. If management sees this she was the one who just had a baby!The ONLY reason for the 4 stars is I wish there was an option for more buyback offerings. I had 2 ipads I really just wanted to trade in and they werent accepted. I mean even a recycling program like you get a $5 gift card for recycling would have been better than me having to take the ipads back and figure out what to do with them.Otherwise the service here is top notch the store is clean and organized and I highly recommend!
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February 2024 by Unipeg Rose Quartz
This location does not answer there phone calls anymore and then you get an “attitude” if you have ordered anything then they call you and say “well when are you going to pick up your item, we’ve had it here waiting for you and you haven’t come in to pick it up yet”. Well if they answer there phone calls then the customer could call and ask them if there order is ready to be picked up. It’s not rocket science people, ANSWER YOUR PHONE CALLS FROM YOUR CUSTOMERS THEN THEY CAN PICKUP THERE ORDER !!!!!!!!!!!!!!!!!!!!!! ?????.
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February 2024 by John Clever
Went to get new game , they didn't have it in pre-owned supposedly, so I got brand new , literally walk out the store an notice the cellophane wasn't on game , All new games come with cellophane , so they tried to give me a use game for brand new price , luckily i notice right when i walked out , they gave new game sealed but the whole time they had it on pre-owned. Future buyers be aware!
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December 2023 by Hugo C.
Drove 30 minutes to buy a PlayStation portal. Got there to find a sign on the door saying "on lunch, be back in 1 hour." Was thinking there was only one employee running the whole store, When these guys got back from lunch there was 2 of them! Both of these guys go on lunch at the same time and close the store. So I Get inside to get my PlayStation and there's open carton boxes everywhere behind the register.
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November 2023 by The Dancing Mudkip
I mean it was okay but the guy was a freakshow with pink hair
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November 2023 by J. Rodriguez
Had the pleasure to get some help for my child's nintendo switch from The Area Manager "Tes". I was having issues downloading a game we had purchased.My hats off to this wonderful dedicated Manager at Game Stop on Rollins, she really didn't have to help us it was close to closing time & on a weekend to top it off. She went ahead and helped us anyway she re-download the game & giving us tips on features going above and beyond making sure everything was as should be.Both My daughter & I are so great full knowing this organization still has wonderful staff such as "Tes" that really care about customers and their or children's needs in my case. The smile on my childs face was priceless. I highly recommend Game Stop for any purchases or help needed on consoles or games.
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November 2023 by JvRacingVids
Says they open at 11. Its 12 olock and they arent open.
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October 2023 by Jonathan G.
I walked in the door was unlocked and I got yelled to leave that they are closed. This was around 10:30 am I just saw someone walk-in and then I got out of my car and walked in after. He should have locked the door behind him I wasn't aware of their business hours I don't go that often. The rude tone he had made me decide I rather go to a different location.
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August 2023 by Miguel Bautista
They close for lunch time. I think it's weird. It's the only one near me, so can't complain too much
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May 2023 by TheJoyStickPlayer GamesRule
Somethings going on at the Gurnee Gamestop and idk what it is. I ended up waiting over an hour after the sign on the door said "be back at 3". I was there until 3:30 and still nobody
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December 2022 by Mike Norys Sr.
Store employees don't understand how to handle sales when the POS system is down.
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October 2022 by Matthew Dougherty
Smaller gamestop so selection lacks but manager is the friendliest and knlwedgebale ive dealt with
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October 2022 by Bridgette Van Kampen
Great staff! So friendly and knowledgeable! Will go the extra mile for you
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August 2022 by Andrew Campbell
You can say what you want about GameStop corporate policies (I agree), but this location over the years has been good to me. I don't shop here as often as many people do but when I come in I usually get what I need. They are helpful and knowledgeable. If and when GameStop corp goes under. This location will be missed.
