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March 2024 by Daysi Ovando
The attention is very good and they are bilingual
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February 2024 by Jackie Reames
Been with them for years . Always get a good price ,good insurance and never had a problem with getting any kind of help from the employees that work there. I really appreciate this place.
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February 2024 by Paul
Nick and the crew are awesome and they understand sometimes life gets in the way.. wouldn't let my wife go anywhere
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January 2024 by AXTON -17
Yadira was very professional and very helpful in assisting me when it came to finding a policy that fit my needs. 10/10
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January 2024 by Samantha L.
Nick and his team were very thorough, professional and responsive. Thank you for all your help and getting me set up and safe. Happy New Year!
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December 2023 by Jennifer K.
Argument about every claim and always a loophole for nick to get through, so he doesn't have to pay. I get screwed over every time. 30 years, no more!!!
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December 2023 by Christine Doane
I am NOT shocked at the previous reviews at all. The Round Lake location is a JOKE, DO NOT CALL THE ROUND LAKE LOCATION , Waukegan is a much better option in regards to customer service. The young ladies that work at the Round Lake location are uneducated, unprofessional, and unapologetically GHETTO! I’ve had the displeasure of having to deal with Martha and Cynthia and they both don’t deserve the $16/hr job they have.
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November 2023 by Ultra Hacker
There is a very very rude woman working here its obvious that the complaints under me are some people that dealt with her as well , I'm sure her name is Maria but I won't be sure until next time I visit, she is constantly acting rude and unprofessional, hostile , will Refuse to look up you're past information bc she doesn't like being told what to do . She without a doubt is looking for issues and only acts this way when her boss is not in the office. Wicked
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November 2023 by Ashley Ocampo
Never call the Round Lake location. Absolutely unprofessional rude and snotty workers! Called to make a payment on an existing policy, the worker “couldn’t find” the policy with the name of the person, the name of the company, or the phone number. Yelled at me that she couldn’t help, Hung up on me and ignored the call back. Called Waukegan location and the gentleman helped within 3 minutes. Don’t waist your time with round lake.they never send the policy cards, have terrible attitudes and ignore your call when you try to make a payment.
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November 2023 by ulises oliva
Unprofessional costumers service. Disrespectful. Definitely needs training in costume service or different job that does not require costumer service. Meijers down the street is hiring stockers overnight! In my opinion the ladies at that location should apply. The owner of the company very nice and professional.
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November 2023 by Magdalena oliva
Rude and unprofessional Street talk costumer service. The owner of the company the is the only professional person at this company/place. Would love to see professional staff not “ disrespectful girls with not much education only passed insurance license.
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November 2023 by Magdalena O.
Rude and unprofessional Street talk costumer service. The owner of the company the is the only professional person at this company/place. Would love to see professional staff not " disrespectful girls with not much education only passed insurance license.
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August 2023 by Bee Traveling
Martha was wonderful from start to finish, we called ahead then came into the office and were in and out with a great rate!
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May 2023 by X Komeh
Senthia working out of the Round Lake Beach location is the best Insurance agent that has ever helped me with my insurance policy. She’s very knowledgeable, informative, and she has very great customer service. She makes time to answer all your questions that you need answers. She’s even dedicated to stay later to make sure that you will have everything you will need to be insured. Senthia is bilingual as well. 10 out of 10 for going above and beyond. I highly recommend you ask for her. You will be 100 percent satisfied with her helping you. Everyone in her office are very friendly and they all have great customer service. My insurance agent Senthia is my number 1 pick ????
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April 2023 by LUCKY DINEROGANGRECORDS
A girl named Cynthia help me out so much she needs a raise.
