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March 2023 by Jairo Garcia
Got my catalytic converter stolen at this parking lot
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September 2022 by Tya M. Pope
I would love to give a 0 because it was quite possibly the worst experience I've ever had. Car started making a terrible noise, so decided to pull over. Undercarriage was dragging on the ground. Called for assistance and basically brushed off by the first person we spoke to who said it's fine, just drive it back (by this point already 20-30 minutes from original destination. Supervisor spoke to didn't have 'authority' necessary to make the situation right. Not given another car, not given roadside assistance, and they weren't even going to provide a full refund. Ended up having to get an Uber which was astronomical cost hence the reason for getting the Zipcar in the first place. Asked for reimbursement on that expense and told could only reimburse something like $30 which would have gotten us less than half way to our destination. Policies are absurd and remedies for issues are abysmal. Will never do business with them again. Total rip off!
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September 2021 by Franklin Evans
Why charge me 35 before seeing if the vehicle is available? I can’t call anyone, and tit’s useless to me can’t take my card off file easily
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November 2016 by Ryan B.
I was looking for a limo to get my groomsmen to my wedding. After doing some comparison shopping, I received an email from Jason at Luxury Rides Limo with a discount. I booked the ride, with the discount and things seemed good. I called Luxury Rides to confirm because I had had a couple companies' websites confirm and then subsequently cancel. I spoke with Jason who explained they couldn't honor the discount and said I was lucky they were even honoring the reservation because they usually don't serve Naperville. I asked JASON why HE emailed me a discount code for a trip that it didn't qualify for. He wouldn't answer. I decided to go with them to get it over with. The were still cheaper than most other places. We were supposed to be at the church by 1pm. They were supposed be at the hotel by 12:45 for the 10 minute ride. At 12:35, I got a call from the driver telling me he couldn't be there until 1:50. He was unsympathetic about being over an hour late. I would've appreciated more than 10 minutes of notice so I could find alternative transportation. Luckily, the hotel came through and used their shuttle to get us there on time. Luxury Rides only refunded my money. They thought that was appropriate compensation for screwing up my wedding day. Avoid this company at all costs! UPDATE: I felt the need to respond to the owner's response. "if your wedding was so important to you you should have reserved your limo 2-3 weeks in advance..I'm just saying...." - I honestly don't think anyone has ever said anything so rude to me. "I want to say that I'm sorry that you did not understand our reservation page, but it says clearly on our reservation page one-way transfer might not be available on the weekends." - I assumed that wasn't true for this weekend because THEY emailed ME after I put the date, times, and locations into a limos.com search. I think it's perfectly reasonable to assume the email, signed by an actual person, was a better indicator than a generic disclaimer on their website. "But you did still want ahead and book it, and you booked 2 days before your wedding day" - That's false. It was 5 days before. I booked on Monday for a Saturday ride. Admittedly short notice, but I only needed a ride to take the groomsmen the 6.8 miles from the hotel to the church. The rest of the transportation for the day was taken care of. By the time I had spoken to Luxury Rides Limos, another company had offered me 2 SUVs for slightly more money than LRL. I had other options. "and once we saw the booking we called you right away we confirmed with you that we do not have any availabilities for the time you picked ..." - Also false. I called THEM to make sure the reservation was fine and they said they had availability, but couldn't honor the promo code. "But you told our dispatcher that,it's your wedding and you really need the stretch limo..and Jason told you that it may be late to get you the limo" - As I mentioned. I didn't NEED the limos. Another company had offered me SUVs and, honestly, 2 Ubers would have sufficed. All better options than BEING LATE TO MY OWN WEDDING. It's absurd to suggest I was "totally okay" with that. "And you are mentioning a promo code, that promo code was for three hours" - Also false. If it would help, I can post a image of the email, which doesn't mention 3 hours at all. "you didn't want to get the limo for three hours cause you want to save some money...needed just for a point to point." - Nope. Never said I needed to save money. I don't. I MIGHT have said I wouldn't go with LRL if I had to pay for 3 hours, because I had other options that were cheaper. I also don't see how this is relevant. If they couldn't get me a car on time for a 1 hour ride, how would adding 2 more hour
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September 2015 by Macy W.
Now, I like to think of myself as a classy gal. But there is nothing more classy than a classy gal in a classy limo. Honestly, I didn't book the limo, my best friend did, but I'm SO GLAD SHE DID. Our driver was funny and super nice. The limo was clean and, did I mention(?), CLASSY. Couldn't have asked for a better night or a better ride. If you want something reliable, fun, clean, and affordable, Luxury Rides is where it's at.
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December 2013 by Kurdee N.
Good drivers and clean cars.. Love the service!!!! Great customer service, I called them and spoke with Jason to book my back car with them and good dude We will definitely use your set again buddy Thanks!