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November 2023 by Pat T.
My family and I went to Uggs because my daughter likes them. We went on Tuesday, November 21 around 4:30 ish. First problem is that there are no seats to try on the boots so my daughter had to sit on the floor. The second problem was there were three young ladies behind the counter talking. No one was working on the floor. I got in line to ask the price of a pair of Uggs. Only one of the ladies was working and talking so basically ignoring her customer. Another one of the ladies was asking the one lady barely working many questions about the other register so the lady working was going slower. I had a simple question but had to wait in line because no one was on the floor assisting customers. My last problem is that this is an outlet mall and the Uggs are full priced. How is this an outlet store? Horrible experience and will never return. Save your time and skip this store unless you have time to kill!
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November 2023 by Melinda Phillabaum
Not a lot of inventory at the time we visited.
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November 2023 by M G
I purchased a pair of shoes on 10/28 and after taking them home to try on with a thicker pair of socks I decided I didn’t like how they looked on me. I had them on mere minutes. I returned less than 24hrs later and was informed by someone stating her name was “gloria” that I had worn the shoes and that she would not return them because she couldn’t sell them. Which really isn’t my problem the return policy said tags on, unworn, with original receipt. I checked all of those boxes. Frankly returning shoes after wearing them is trashy and I would never do that but perhaps she was projecting and frequents this behavior. Train the little girl a bit better and teach her it’s not that serious. The return isn’t coming out of her pocket.
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April 2023 by Susan Arch
Service was great and selection of merchandise was what I was looking for
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April 2023 by Thomas White
Brilliant selection. Lots to choose from and very friendly staff. Who were very helpful
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January 2023 by Tangy P.
I always receive good customer service from this location. Even if it's something beyond their calling , they are always professional. And will look for other ways to help. Taking off one star for the selection.
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January 2023 by Wendy Poleski
This store is not great. While ugg stopped carrying my size anyway in store (12).. that isn't their fault.. the store is always trashed, boxes everywhere unorganized, one shelf was broken with boxes sliding off of it. They didn't have any merchandise credit cards for us, and wouldn't offer me a receipt for an online return, which was odd. For a store that mostly sells items over a $100 price point, they should be doing better than this. Also, the attendant at the cash drawer turned to sneeze, blow her nose.. and did not sanitize or anything before coming back to help us.. which is pretty gross these days. I get that staffing is rough, but that is a lot to take in.
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December 2022 by Jesus Martinez
Nice store with great discounts.
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December 2022 by Ivan
They don’t answer their phone
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December 2022 by Amanda Balderas
Customer Service Horrrible
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December 2022 by Ashleyrae Katzbeck
Called in to get some info and associate was super rude
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October 2022 by Traveling Ravioli
Don't pay full price 40%off! Always deals to be found
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October 2022 by April Bonet
It’s Saturday and they’re only allowing 5 people in the store. This line is ridiculous I’d rather pay more at journeys next time
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October 2022 by Deborah Ravioli
Don't pay full price 40%off! Always deals to be found
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July 2022 by Daniela Miller
Got $200 UGGs for $60 this place is amazing