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April 2024 by Jimin Lee
I visited the store last weekend and the store was very busy packed with people. But the employee named Ana was so helpful and made sure that I had a pleasant shopping experience. I asked her many questions, but she always answered them in detail with smiles. I will be going back only to shop with Ana.
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April 2024 by Uju Oh
It’s the best Tory Burch store. Shopping there is a very pleasant experience especially the sales person Anna. She is extremely helpful.
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March 2024 by Dev Hur
Beautiful store and friendly helpful staff.. found the mini bag for my niece..???????
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March 2024 by Aurelio Ceballos (Aurelio)
My wife today went to this place and the customer service was awful. I’m not sure if she was discriminated or what because she said other people were treated different. She bought something, but I won’t be back to this place.
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December 2023 by Guadalupe
Been calling everyday for the past three days to see if they have a bag in stock but no one answers.
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November 2023 by Amy R.
The outlet has great customer service! Everyone is so nice! Also, the products are great with a nice variety. They also have sales on top of the outlet prices. We hit an additional 10% off before 12pm. I'll take it!
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October 2023 by Bianca J.
The sales people need to calm down. Holy moly. I couldn't shop in peace. They have to work on commission cause there's no way these sales people would be so clingy otherwise. I witnessed it with other shoppers as well as myself. A sales lady was glued to my hip while I was looking at bags. Literally an inch away from me. "Oh, the price for that bag is this", "I can show you other bags that are similar", "this bag is perfect for XYZ". I don't need commentary while I shop. I hinted multiple times that I'm just browsing. I actually really liked one bag but couldn't bear to give that store money after the experience.
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October 2023 by Aisha Tate
How humiliating is it for me a woman of color to walk into a well known store such as Tory Burch looking to purchase flats for work and to not even be acknowledged by any of the non brown staff which was the entire working employees there today 10/4/23 around 12:30-12:45 pm. (See who was all working and if you have cameras roll them back)I walked in never greeted, stood by the shoes seen 2 pair however there were 2 employees who looked me in the face and never opened their mouth to ask if I need help, when I'm about to ask 1 go in the back and the other never looked back up. My daughter and I continue to browse and nothing. Whenever I made eye contact with any of the employees not one said anything. As we just decided to walk out 4 staff members laughing and conversing in the doorway never said have a nice day or did you find what you were looking for. Last but not least everyone in the store was non brown... Go figures and I own plenty of Tory Burch merchandise. Wish I could give zero stars...
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September 2023 by Tiffaney K.
Great staff. Not a lot of options. Nice store. I went in because I was from out of town so I was pleased with the experience.
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September 2023 by Bobby D
Edward was awesome with his customer service. Helped my wife pick out some of the finest Tory Burch has to offer.
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September 2023 by Mark Williams
My girlfriend loves this place she can't wear the earrings but the clothing and the purses She loves.
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August 2023 by asma a.
Hands-down the worst customer service I have ever had in my life. I show up with over 20 minutes before they were even supposed to close and the door is locked and there's a line of customers just staring and one was almost crying and I'm like what happened? She drove an hour to return something and the guy wouldn't let her in. I pounded on the door until he opened for her! And then he still asked if it was within the 14 day policy. Rude. And he didn't let any other people in but he was fully staffed. Should be fired!!!
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May 2023 by Isaac Motive
A very cool store for a brand that many women seem to like known as Tory Burch. A great place to buy your girlfriend or partner some nice gifts without spending luxury designer prices.The store itself has a beautiful aesthetic and has all types of purses, handbags, bracelets, earrings, and shoes for women.The people who work here are very friendly and attentive. Definitely a place to check out.
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May 2023 by Kushagra Sharma
I have been to this store multiple times but my last visit was the first time I felt the customer service has gone down significantly and that too from the general manager. Certainly not the most polite guy to be around there and to my surprise, he was also the general manager mr LUI ATIKI. We liked a bag and asked him if he can get a new copy from inside the store and which is what usually we have done when we bought from there… but this time around there was no bags available in the store inside and instead all were on the shelves so we asked if there is any additional discount on the ones which are on show shelves. He just seemed to feel offensive about the same because we asked it twice to him. We understand he did not want to negotiate but that does not mean he will be rude and will not be ready to answer a question twice. If he does not know sales or customer service probably should be transferred to back office. Never had such demeaning behavior from brand stored like these
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April 2023 by Uulzhan Narynkul
Disappointed with customer service! The worst experience I had ever!!! Manager was super rude!
