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January 2024 by Roxanne P
Unfortunately Steve Madden doesn't like making leather boots anymore.... mostly cheap material. Needed leather long boots but found NOTHING ?
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January 2024 by Ashontae Hawkins
Thanks to Victoria for her help and patience with me I really appreciate you hunny ?
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November 2023 by Starring Sa’toria
You can call 100 times and no one ever answers the phone. They have phones so people can find out information on the phone before they drive to the store. This store needs to be closed if Steve Madden can’t get their employees to answer the phone for customers with inquiries like normal companies do.
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April 2023 by Ranis Thomas III
Most of the shoes are casual and nicely made.
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September 2022 by T K
Fantastic experience and my sales lady was accommodating and made my size delivery seamless.I can't remember her name
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August 2022 by Scott Andrews
I bought some boots that were pricey and I thought would hold up. After maybe 8-10 times wearing them, they started to crack and split.
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May 2022 by P K
I had the most amazing customer service with my most recent order! Natalie not only took my phone order a few weeks ago but ended up doing my exchange (I decided I wanted a different shoe) and she took care of me with ease. She went above and beyond. Despite the store being super busy and hearing some customers being ridiculously rude from the second they approached the store, employees were accommodating and so sweet. So happy with my experience!
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April 2022 by Tiffanie Blu
I think that Steve Madden have excellent customer service. Try on the shoes because they run different but the service online and in store was great! They don’t give you a hard time at all.
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February 2022 by Gigi San
If I could give them 10 stars I would!! I love how the team is super friendly and always goes above and beyond. The new management team is great!! Im also glad they ask for masks, we’re still in a pandemic people!
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February 2022 by Natalie Torrh
I want to give 0 stars. The sales associate was very rude! I went there on January 26, 2022 at 10:30 am. The way she told me to put a mask on NOW was unacceptable. She's not my mother and they need to train their employees on how to talk to customers
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January 2022 by Natalie H.
If I could give it 0 or negative stars, I would. I went to the one in the Fashion Outlet Mall in Rosemont, Illinois on 1/26/2022 around 10:30 a.m. Note, I am a huge Steve Madden shoe girl. Whomever was working (dark hair girl) was very rude. She handed me a mask and she said "put it on NOW! so I walked out. I don't know who she thinks she is talking to a customer like that (I had every intension of buying stuff). They should really train their associates on how to handle/speak to customers. If it wasn't for us, they wouldn't have a job. I will never go again to this store.
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January 2022 by Shannon Hornkohl
Super helpful and nice sales associates. If they don't have your size ask.
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January 2022 by pavan TPR
Shop was clumpy and shoes all over the floor no quality shoes and the worst return policy ever if you are not planning to return the item then go to this store otherwise you are sucked the customer experience is awfull
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December 2021 by Aleshia Smith
I’ve had these uncomfortable shoes for less than four months the soles of them are tearing apart and I would like my money back but I know that’s not gonna happen I would not recommend this shoe
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November 2021 by Frank Douglass
A pretty nice selection with some good quality. I was able to find many of the shoes made out of genuine leather. I was skeptical of this brand but was nicely surprised and made a purchase. They had a seasonal sale going on too and pretty helpful staff.