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January 2024 by Bruce Lee
Rooms: Typical American design: big and tacky and uninspired, with no thought to function
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January 2024 by Tammy Riska
We have used this hotel for parking many times while flying out of O’Hare. The staff havealways been friendly and helpful. The shuttle is convenient and drops you off right at the terminal. Pick up is just as easy upon returning from a trip. It’s worth not having to deal with the airport traffic. We will continue to use this hotel for parking while flying!
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January 2024 by Kevin Hanley
Excellent in every way staff shuttle restaurant including the t-shirt I purchased and the steak hit the spot United Airlines sent us here after our flight was canceled made a lousy situation very livable again the hotel staff was incredible including the razor nand toothbrush with toothpaste greatstaff , thank you Kevin HanleyRooms: Perfect had a great night sleep and the shower was excellent, thank youSafety: It was obvious there was a level of securityFood & drinks: Harry Caray’s was excellent as was their staff we were tired and hungry and they really delivered with service above and beyond
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January 2024 by Nicki Urbanio
Near O'Hare scheduled shuttle service to airport every 30 minutes. Not sure if they drop off at train station? Nice clean bright. Gym is nice. Harry Carrys restaurant on site. Extremely over priced but worth it service and food excellent.
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January 2024 by Ann Melody
Perfect place if you have a flight out of ORD!Nearby activities: Close to O’Hare airport. Great shuttle service
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November 2023 by Alan Stroh
Very nice, reasonably priced hotel. Everything you could ask for in a mid tier hotel. I was especially fond of the fact that shower had great pressure and the water was HOT.Only complaint...get better in room condiments to go with the excellent coffee.
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November 2023 by R Spence
Near to airport w covered and open air parking. Nicely appointed rooms w friendly and helpful front desk staff. Shuttle driver was also very accommodating in dropping me off at parking garage entry directly where vehicle was located. Harry Caray's Italian Steakhouse is located in lobby of hotel.Rooms: Excellent beds w nicely appointed room.Food & drinks: Harry Caray's inside off lobby area.
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November 2023 by Painter Family
Unclear-inconsistent-and expensive early checkin cost.On the phone, the morning of my arrival, was told 12-3 PM would cost $30. When I arrived at 2 PM, was told that - despite there being a room available - 2-4 PM would be $49 (!) Question was referred to the (invisible) manager who said she would accept $35 for letting me into my room 2-4 PM.If the higher ups have an early checkin policy, what is it?
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November 2023 by Rachel Witt
We had to wait a bit for the shuttle from the airport, but when we got there, it was nothing but smooth sailing. The front desk clerk was so kind; she answered all of our questions, and suggested a couple of dining options that we might like after a long day of travel. The room was clean and comfortable, the shower's water pressure was perfect, and our morning coffee was actually really good! All in all, a wonderful experience. Thanks for hosting us, Sonesta!
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November 2023 by Jessica Davis
Great place spacious rooms comfortable bed nice bath room Awesome staff love the bar they have nice staff as well just wish it stayed open later.. Airport shuttle driver did great and friendly and chatted some ..We will be back and highly recommend… Iowans
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November 2023 by Bailee Cummings
Hotel itself was nice. Conveniently located close to airport, close to public transit to downtown Chicago. But beware, after my stay, I was charged a destination fee of around $20 a day that included the hotel shuttle, wifi, etc (things you would think would just be included in the price of the hotel).
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October 2023 by Evelina mata
The hotel was nice and clean. Smell so fresh everywhere. The staff was friendly. It has a gym and a restaurant right next door.Rooms: The room was big and oh so clean. My room has microwave and small bridge.
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October 2023 by Lindsay Littlejohn (Littlemamajohn)
The ONLY reason I am giving this a 1 star is the awful service at the front desk. I have never been treated with such disrespect at a McDonalds let alone a hotel. Guests deserve better. I don’t expect hugs and the red carpet, but a little politeness would go a long way. I will not be coming back due to that persons behavior even though our room was nice and the bed was great.
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September 2023 by Erin Childers
Overall meh... other hotels seem to have more frequent shuttles. They kept telling Me to look for the shuttle with a Harry Carrey logo on it... not being from Chicago, I had no idea what that meant. The lady at the front had no hospitality. No complimentary breakfast. The restaurant was expensive and the little shop at the hotel had terrible drink options. The shower head and the coffee machine didn't work well... it had my biggest hotel "no no", no convenient plug near the bed for my phone charger, I had to move furniture and reach my arm down to find a wall outlet...just a lack lust experience. Would not return.
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September 2023 by Kevin
Location is perfect if you need to catch an early flight at ORD. BUT, I’ll avoid this place for sure.Front desk was rude and impatient during check in. Maybe this person expected all hotel guests to understand how this hotel is operated? Had an issue right after I entered the room, called front desk, no one picked the phone. I called a few numbers and finally got someone come in to solve the problem.After I checked out, they charged me extra. Tried to call a few times, finally (a minute ago) they answered and said “there is a hidden charge”. What a sneaky business!!!
