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December 2023 by Lisa R.
Not impressed with this location. They don't have a great selection (I know it's an outlet) but I've been to other KS outlets and they have much better selections, perhaps it's just because the store is too small to have much out. One thing I noticed is the service you get is based on how you dress. When I shop I don't wear high heels tons of jewelry, I dress for comfort because I'll be doing a lot of walking and carrying bags. I do dress nicely though. It's kind of like the Pretty Woman treatment, never assume I don't have money to spend because of how I'm dressed.Would t go back here and don't recommend.
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November 2023 by Vanessa V
My boyfriend and I called the store to check for a specific bag in stock and received a very unfriendly associate who wanted to hang up as soon as we called. I understand it's black Friday I don't expect super fast amazing service but if you can't help customers on the phone why answer. I also had a rude run in with the manager at the oak brook center. I'm not sure who I spoke to at this location but please try to do better!
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November 2023 by Danielle
Honestly the customer service here was terrible. My friend and I were looking at bags, and probably would have purchased more if anyone had been helpful. My friend noticed a stain on a white purse, and asked one girl to try and clean it. The worker faked trying to clean it and then admitted other people had already tried cleaning this bag. She was very condescending so we just put the bag back. When we left the store, we set off the alarm and thought there might be a security tag still on the bag. When we walked bag inside to double check, the same girl rudely said "you're fine" and didn't even check our purse. We then set off alarms at every single store we visited after, and later found a security tag. For how many employees we saw, hardly any were helpful or kind to us, which honestly ruined this brand. You can have great promotions but bad customer service will kill your sales.
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August 2023 by Monica Morales
Walked in and greeted right away, by a super helpful and welcoming store associate named Mary Jane,she showed me all the current sales which were amazing and price checked items for me.She was great.
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June 2023 by Ara
Located at the top floor next to Bloomingdale's.Durable, beautiful bags with minimalist design. Plenty of options at a great price. Unlike other outlets, these bags do not sacrifice quality for cost. Their Staci line in particular is my favorite. I've bought their tote, crossbody, and wallet, all in gray and white to match!Customer service is wonderful as well: anytime an item is not available in store, the associates will go ahead and order it online for you to ship free to your home.I would advise against purchasing their wallets, though. Many of the zip-ups don't close well, and their mini's can't hold more than a couple of cards, although there are more slots. Speaking from experience!
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June 2023 by ana maria moya cendales
I really love this brand! promotions were excellent. I went in as soon as I arrived and I saw many things that I wanted to buy but I decided to do the shopping on my return to the parking lot, on the first visit a very kind person attended me, when I returned another saleswoman also attended to me very kindly, she got what I wanted new, but Then the person who had attended me on the first visit appeared, claiming that he had already attended me, and they had a small discussion in front of me. It was very uncomfortable for me, I had to withdraw a bit Since I did not want to be a reason for discussion, I also work in customer service and I understand that commissions are handled, but it is important that this does not affect the good atmosphere towards the client and teamwork. finally the first person attended to me, Mary Jane I think that is the name, but already a little more in a hurry to finish my purchase. I really wanted to look at more stuff, but I felt a little pressured with all the discussion.
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March 2023 by Hannah D
Better off shopping online with better prices. The ship to home product was stolen in the mail and the store refuses to give me a refund even when its clear that either the shipper or receiver can file the claim but UPS will only refund the shipper.0 in customer service.
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December 2022 by Jamie
Great store and friendly staff. LGBTQ+ friendly
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September 2022 by Deborah Ravioli
70% off are you still paying full price? Purchase it for less at the outlet
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June 2022 by Jacie
Friendly workers, good selection of products
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June 2022 by Magdalena Zajac
Amazing outlet and customer service! This was my first time in this outlet and they had unbeatable deals. One sales associate helped me pick gifts for my sister. She provided such good honest opinions and advice. Very knowledgeable to the product, they know how to respond to all of my questions. And very professional. It was hard not to buy everything because all the styles are super cute and feminine. And they have so many high-quality of bags, accessories and many more. The outlet was well organized and clean. they make my shopping experience very enjoyable and satisfied. keep up the good work. I will visit again to this outlet to buy a new bag for myself. Kate Spade This is going to be my top destination for handbags from now on.
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June 2022 by Magdalena Z.
Amazing outlet and customer service! This was my first time in this outlet and they had unbeatable deals. One sales associate helped me pick gifts for my sister. She provided such good honest opinions and advice. Very knowledgeable to the product, they know how to respond to all of my questions. And very professional. It was hard not to buy everything because all the styles are super cute and feminine. And they have so many high-quality of bags, accessories and many more. The outlet was well organized and clean. they make my shopping experience very enjoyable and satisfied. keep up the good work. I will visit again to this outlet to buy a new bag for myself. Kate Spade This is going to be my top destination for handbags from now on.
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February 2022 by Anna R.
This place has a different variety of products. Their products are of high quality. So you will not be disappointed with their products. Last time I bought my bag here and it's still good as new. So grab the opportunity to visit this store. I came here again because I want to buy some bags to give to my friends as a present since she will be having a birthday party next week. She has a collection of bags and I'm sure if I give it to her she will love it. The bags looked elegants and amazing. I will also recommend this store to her. I'm satisfied with their products as well as their service. They have a nice and efficient staff. They will greet you and assist you very well. If you can't choose what to buy they will help you and recommend what's the best. So they have great service. Good job to them.
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February 2022 by Michael Wilk
I'm looking for a bag to give to my mother. I will visit her and I will give her something that can make her smile. Aside from buying her favorite brownies I planned to buy her a bag. I called my girlfriend and asked her where she bought her bag. Then she gave me this location. It's far from my house but since I have a car then I will go to this place. When I enter I'm amazed by every product they have. Their bag looks elegant. Their clothes are pretty amazing. Since I don't know what kind of bags to buy, some staff help me to choose. Well she also has a taste and I like what she recommends. I'm glad that I went to this store. My mother will be so happy.
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January 2022 by Kayla Schneider
I visited the store recently and I definitely love their selection. I personally love the brand and I have been buying their bags from this brand for years now and I am so glad that they have a store in this mall. Honestly, the previous bags I bought from this brand is still as good as new even if I bought it some few years ago. Meanwhile, the store is clean, a bit big and well-organized. The staff in here is also friendly and accommodating. I like how they display and organized everything making it better to choose and pick anything that got my interest. They have various selection and everything is definitely lovely. The prices are also fair and reasonable and there are many items that have discounts, big discounts up to 70% off that encouraged me to buy not just one but three bags. It is a great deal and a worth it purchase because it is not about the look and design of the bag but of course it's good quality too. Will definitely recommend this convenient location and wonderful selection of this brand's store to my family and friends.