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February 2024 by Tweety Bird
Asian Girl at check in was rude.
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February 2024 by Kyle Mincey
Safe area very close to airport. The shuttle runs every 40 minutes, don't be late. The staff are friendly and accommodating. Clean rooms and fairly quiet space for being near the busy airport and highways. Breakfast is easy to navigate and full of options. The bar area was closed during my visit, but looks like a good setup for dinner and beverages.
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February 2024 by patricia hernandez
Room is clean and tidyWalkability: You can walk from the hotel to the Portellos restaurant and also to rent a car.
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February 2024 by T H
After a long day, long flight, and no sleep, I finally arrive at the hotel.Did the early check in on my phone before arriving. Was good to go. Figured all I had to do was grab the key, get a shower, and take a quick nap to my days in Chicago started right.Except that didn't happen. I am currently sitting in the lobby until 2 PM due to a 50 dollar check in fee. My room is ready to go, but front desk feels it's better that they hold it hostage.This place sucks.
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February 2024 by Warren Skipper
This was a decent stay, but I've had better.At first glance, this is a very nice hotel. The lobby is open with plenty of seating with a full indoor pool, meeting booths and several fullsize conference rooms. The room itself was clean and well laid out. However, the first thing I noticed when walking in was how loud the AC was. It's a soffit duct system in the middle of the room, not a wall mounted unit but apparently quite old.Part of what I like about Hyatt Places are the technical amenities. Typically with the World of Hyatt app, you can access and control miscellaneous things in the room. Three of my favorites are seamlessly connecting to WiFi, using the digital room key and Chromecast for the TV. Surprisingly, the app wasn't needed for the first! Even though the app gave the options for the other two, neither worked. The TV, however, included input jacks underneath for easily adding your own streaming device.Here are some other issues I discovered:1) sounds from the hallway easily come through2) the scald guard on my shower was set too low so the hottest the water could get was lukewarm.3) the refrigerator made a continuous gargling sound. Apparently it was quite old as well.Breakfast here is free but it wasn't a full spread as I've had at other Hyatt Places. This time they served biscuits, cornbeef hash and egg patties.
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February 2024 by Jessica Harjo
Terrible road noise. This hotel is next to the freeway, it felt like my room was shaking. Hotel is clean and in okay shape otherwise, but the noise was unacceptable. Also the shuttle is inconsistent, they told me I could either take a shuttle at 5:40am or 7:40am. It doesn’t even leave every hour? Every 30 minutes?! It’s an airport hotel! Super surprised by this- you would think it would run anytime as a courtesy.
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February 2024 by Bouvair Owens
Ifran General Manager is a RACIST. Indians do not like people of color ! He said i was coming up with something to get refund. Stayed 1 night could not take a shower due to lack of maintenance ! Do not stay here .. management is racist if you are not from india.
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January 2024 by Farhan Shohatee
I arrived around 8-9pm I asked the gentleman if the bar/restaurant was still open he looked at me and says the bar and restaurants. Do you see anything on the table that threw me off but overall great place! Reception is amazing especially the short haired girl wearing glasses on her neck.
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January 2024 by Jacqueline Thorpe
I booked a room online Jan 5th to stay 1/11-1/12. I was very pleased with the size, spaciousness, and cleanliness of the room. However, I am not happy whatsoever with the customer service I received. I prepaid for the room and was told that my card was needed for incidentals (which was fine). Turns out my card was charged for the price of the room and the incidentals...so I was basically charged twice! I called and spoke to Claire who put me on hold for at least 20mins without even letting me know why I was holding and I had to hang up and call back just to get an answer. She takes my number saying she needs to call me back. More than 2 hours later, I'm still waiting for a return call to figure out what they're trying to confirm (as she still never told me) but incidentally when I asked to speak to a manager, she all of a sudden says that the extra charge would be returned to me. I prepaid the room online (and have a receipt) but in a digital world I had to wait for them to confirm that I actually did? I have proof that I did, so what's the holdup? If I'm ever in Chicago again, this will be the LAST place I ever stay, simply because of the hassle, inconvenience, and Claire's snippy attitude as if I was causing HER an inconvenience. That is all!
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January 2024 by Margaret Rasor
Hot water was not hot enough. Room was overlooking a highway and not soundproof. Staff was friendly, room was clean.
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January 2024 by Roy Huang
The shuttle was slow. I waited for a hour at the
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January 2024 by Jitika Rajpoot
Nice place. Good for short stay, spacious room, friendly staff. Okayish breakfast, can do better
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January 2024 by Majest Gaming
Stayed for 7 days. Didn’t get room cleaned once.
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January 2024 by Cidney Gustke
Worst airport park&fly I’ve stayed at. After driving 6 hours through a snow storm to stay at a hotel the night before our flight, we tried to relax and order food / drinks at the bar but were deterred away from the bartender and ended up having to order food to be delivered. The room was clean but walls are thin so you can hear your neighbors when loud and planes flying in and out.We were informed of the bus shuttle schedule before leaving for our flight so we knew the details once arriving back to Chicago. After waiting over an hour at the airport, a shuttle never came. When trying to reach someone regarding the shuttle, we couldn’t get through to anyone leaving us to pay for an Uber just to get us back to our car.Overall, entire experience was very disappointing.
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December 2023 by pav “Pavs” san
This was for Parking of Car, got ride shuttle from OHare Terminal by Hilton , pick up and Terminal 5. Outside parking spots, helped a lot, very close to OHARE Airport about 5 to 7 min.
