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February 2024 by Jonathan Lau
There is a shuttle from O’Hare that takes you directly to this hotel. It was a little difficult finding it, but the other Hilton Shuttle Driver pointed us in the right direction.Checking in was fairly quick. There was a brief mention thanking me for being a Diamond member, but being in the US they probably say that to everyone.The room was clean. No issues with that. We slept well considering we were in transit.Checking out was simple too. They just confirmed everything was paid for and thanked us for staying.Overall, would come back if I need to transit through and need to stay overnight.
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February 2024 by R K (Nightowl3590)
The rooms were okay. Nightmare to get in from the parking lot. No proper directions. No protection from the rain, wind or snow. Dark parking building. Parking was cheap but I didn't feel safe. Will not stay here for any future trips.
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February 2024 by Craig Boedeker
Parking situation is stupid to say the least. And they change for it.
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February 2024 by Debbie cruz
Only ended up here cuz a flight was canceled but it was actually a very nice place for a one night stay. Room was large and clean. Very close to airport and the hotel restaurant was pretty good with a friendly server.
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February 2024 by Ahmed Alyasi
As an international student from the UAE, I recently had a profoundly disappointing experience at doubletree. Upon arrival at 2 am after a long journey, I encountered a night shift front desk attendant whose behavior was not only unprofessional but also discriminatory.Despite my exhaustion, the attendant callously remarked that “this is the US, not your country,” insinuating that my nationality somehow justified his mistreatment. English being my second language, he took advantage of it and charged me twice for the room without offering any assistance until pressured by DoubleTree company representatives.Moreover, the ordeal continued as I was left waiting at the front desk for an egregious 30 minutes to receive room access cards. Eventually, after enduring unnecessary delays and discrimination, I gained access to my room at 4 am.This appalling treatment is unacceptable and does not reflect the hospitality standards one would expect, regardless of nationality. I am deeply disappointed by the lack of professionalism and empathy displayed by the front desk attendant, whose name I have retained for reference.It is my hope that by sharing this experience, potential guests will be aware of the unacceptable behavior exhibited by doubletree and that appropriate action will be taken to ensure such incidents are not repeated. Discrimination has no place in the hospitality industry, and those responsible must be held accountable.
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December 2023 by Dergun
It's an all right hotel, It's got an ice machine in microwave on the same floor. But the TV's barely work. And don't have Chromecast. You're basically sitting in a dark room.Rooms: The rooms do not have updated TVs.
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October 2023 by Mr. Bigglesworth
Hilton Diamond Member.The upsides: Friendly and knowledgeable staff. Amazing location. Two great adjacent restaurants.The downsides: This building is aging and in need of more work than it has received. My room looked and sounded like it was going to crumble off the top of this building. Huge cracks ran the entire ceiling of my top floor room. Although there was no noise from the nearby airport, their was a ton of noise coming from the roof and the surrounding walls. It was not windy outside, it was not raining outside, just a noisy, crusty, old room.
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October 2023 by Ady Kaiser
I think I stayed here for 4 times already.This hotel is not perfect- but the people who work there makes it perfect.From the small things such as their smile in the morning to the big things- when something doesn't work they'll do their best to handle it and to change your experience.Besides that- the room is big and clean. Breakfast is a classic American Hilton breakfast.Gym is clean but the treadmill needs some maintenanceI would recommend this hotel and I would stay here again.
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October 2023 by Amber Enlow
We had a HORRIBLE experience. First when we arrived they gave us room 909, we entered room and there was wet dirty towels on floor, beds a mess and trash still in there. We called down to desk and they said please come back to desk and we will give u another room. So then we get room 903. We enter and room looked clean and it is a nice room and roomy. We open refrigerator and there is rotten food in it and smelled horrible(it stank our room up), but we kept room just didn’t open refrigerator. While checking in we told receptionist we needed to catch there transport at 3 am and she proceeded to say they only run from 3:30am to 1:30am, that she would have to call a taxi for us and it would be $20 for the taxi. We said ok and she reassured us she would order the taxi. So we go down that morning and the new receptionist tells us she never ordered a taxi and he would call one right away. While we were waiting on the taxi the transport shuttle shows up and states they run 24/7 and the receptionist should’ve known that. So not only were we behind getting to airport we had to pay $20 for nothing because they did have the shuttle running. The rooms were nice but the service was horrible
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October 2023 by Maria
Love it here. Quiet, clean and cozy luxury. Not over the top luxury but Def not basic. Food is good, always have been treated very friendly. Really can relax here. So nice. Close to everything and anything you feel like doing. Shop, eat, drink, convention center and airport so close. Very lively but hotel rooms are so quiet. It's great!
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September 2023 by Elliot Baltazar
This is a very old hotel, and it's pretty evident. The staff was great and friendly. My particular room was hot and kind of smelly. I mentioned it to the front desk and they said they would check it, but nothing changed. The air conditioner kept running and never cooled off. If I stayed again, I would request a different room with working a/c. The gym was pretty good but lacked a cable machine. The hotel restaurant was good, if a little expensive though.
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September 2023 by Melodye Berry
Entire hotel looked outdated and dirty. Could not get into hotel from parking garage as my digital key did not work there. No signs in garage telling you where the entrance or exit was. There was a wet stain in the carpet of the room. Got in room and it was 76 degrees in the room. Was never told about my food and beverage credit. Asked how I could get coffee in the morning and was told that I could make coffee in the room. As a Hilton diamond member I have never stayed at a Hilton property where I was worried about the cleanliness of the bed I was in, I did at this location. Checked out early because I would rather pay for the flight change than stay another night at this hotel.
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August 2023 by Orange J.
what a nasty attitude! I had a reservation there starting on Saturday. I had offere thenFront Desk five options for checking into the reservation each of which they refused as acceptable for them. While waiting on a solution, I spoke with Jazmine about ordering something at the restaurant. She indicated this was fine and that a $15 credit would be applied to the restaurant purchase. I ordered soup, toast and a cup of coffee.After the meal, she claimed she could not apply the credit and needed to close the check immediately. She stood over me as I tried to install Apple Pay and had the security guard hover over me as I tried to get it to work. This went on for about an hour.Despite my best attempts, it was not possible to get Apple Pay to work for the bill $5 after the credit or $20 before the credit (either way a small purchase.) she insisted she needed the money right away which is actually not the case so I called a friend at that hour (11pm) letting home know that the restaurant wanted $5/cash at that hour but got their voicemail. I'm writing this review to let others know that the only solution the hotel found was to call the police. Can you imagine treating a person like that? That they could not wait or find a solution and found that appropriate speaks a lot to their motivations and lack of good faith or concern for guests.
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August 2023 by Krystal Riha
Perfect location across from the convention center. Very helpful with checking in and answering questions! Access to a gym and connection to the parking structure. Two restuants attached, one with the option of take out pizza and pop for a great deal. A variety of other restaurants, a movie theater, and a fashion mall all within walking distance. Held our bags after check out so we could enjoy some sites before taking the shuttle to the airport.
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August 2023 by Zach Koch
We had a yoga room and it was very cute. There was an odd dent in the wall but the room was clean and well stocked with everything we'd needed. The location was great, my only complaint is the parking; It was confusing to get into the parking garage and we had to pay. Service was also great however I did have to ask for my own cookie, though it's shown everywhere that you get one upon check in.
