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August 2024 by Richard Lam
To the boy with the gray hair up front and the African American with the orange shirt that was unboxing boxes on 8/10 at 3:57pm, they are the most unprofessional people ever. Person up front ignored my mother and the boy in the back just gave me snarky remarks as I was asking a question. Not that it will matter to you guys, was going to buy a few pairs and then decided to put them back. They should be replaced immediately. Don’t ever shop here.
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August 2024 by Danna Mohd
The worst experience ever! The salesperson was very disrespectful and racist towards us as Muslims. He kicked us out and refused to help us because he wanted to close earlier. My mother wears a hijab and he called me an “entitled biotch, you and your race”. We went back the next day to speak to the manager, and the manager also kicked us out and refused to handle this matter. I sent an email to Clark’s headquarters and no one got back to me!! I have never seen anyone treat customers this way! This should be escalated and this salesperson should be fired for the worst customer service.
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June 2024 by Enhui Quan
I bought two pairs of shoes in the store on June 10th, today is June 19th, just 9 days, the shoes have been very badly ungummy, I took them to the store to ask, I said that I didn’t have the receipt, but you can check the shoes or my phone number on your computer system, there should be my shopping record, the store manager just said he needs receipt. He did not even respond that he could help me check my phone number to check my shopping record. The manager's attitude was very horrible. After only 9 days, the shoes were terrible conditions seriously? the quality is really poor , And the store manager, feel like never want to help me anything except receipts! I will never ever go this store and company again in my life.
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December 2023 by mehmet serin
Visited Clarks at Rosemont Mall last week and the staff wasn’t as bad as mentioned in previous reviews. Prices were great!! Two pairs for $100,- with lots of different styles to pick!
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October 2023 by Erica Oruzbaeva
The girl at the cash register was very unpleasant and arrogant. I will never come again, although I wanted to buy more pairs of shoes
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June 2023 by YASHWANTH ANANTHULA
I am writing to express my dissatisfaction with the service provided by the staff at your establishment. During my recent visit, I had intended to inquire about purchasing some shoes, but unfortunately, the staff members appeared uninterested in their duties. They seemed preoccupied with chatting amongst themselves at the register, which gave the impression that they were not committed to their work. Moreover, when I did pose a few questions regarding the products, the responses I received were inadequate and did not sufficiently address my concerns. Consequently, I made the decision to take my business elsewhere and ultimately made my purchase at Aldo. As a customer, I believe it is crucial for businesses to prioritize attentive and knowledgeable service in order to meet the expectations of their clientele.
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March 2023 by James Libasci
Great staff. Very helpful even when we don't buy anything
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January 2023 by iman kanza
Went above and beyond to resolve my issue. Excellent customer service Thanks Blanca!
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September 2022 by Juan Pagan
Never have my size
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August 2022 by Teretha N Gibson
Friendly service
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August 2022 by Adriana Celedon
Excellent promotions
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August 2022 by Jacque Ransom
Friendly staff & left with 2 pairs of shoes
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June 2022 by Víctor Guaramato
I really felt harrased by Sales Associates constantly asking me if I needed help or if I knew what I was looking for Even whe. I SAID i was good. Besides, the short hairless guy was rude to tell my son that he was on the way and needed to move.Honestly, I love Clark shoes, but this store will be the last in my list where I I will get some in the future.
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April 2022 by A F
I never give 1 star reviews, but I was appalled at the lack of service we received. Incredibly rude manager that incessantly badgered us to pay so they could take close the store for 15 minutes. Never shopped here often to begin with, and now neither will anyone else I know.
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March 2022 by Allan M
From out of town. Found what I was looking for, but the staff seemed as if it was a nuisance to help me find what I wanted.These two girls were finding every excuse to not fully assist all while giving me attitude.Don't waste your time speaking to them.
