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March 2024 by J K
Stopped in the dealer ~2 years ago and decided to go with a different brand. The experience was ok from what I remember. However, I’m leaving a one star because the dealer has been robocalling me all day about moving to another location. I did not sign up for this, nor is it reasonable. In general a very poor business practice.
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February 2024 by Randy Webster
I was treated awesome at Chicago Harley Davidson. We had good talks and were very helpful. Great place to purchase your new Harley!
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February 2024 by Diane Baki-Wuethrich
Great selection of bikes to choose from.
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February 2024 by Poodalia
Charged 3 hours labor to install highway bars. Lenny is cool but the finance manager is a royal d
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January 2024 by Christian
LOVED visiting this Harley shop! The staff was super friendly. We were visiting from Michigan and they treated us like family! We spent a while talking with the staff before buying a few souvenir items. Everyone was really friendly.
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January 2024 by Katelyn Cruz
Great customer service! They helped with a return & finding the right sizes that we needed!
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January 2024 by Bill A.
Was in town visiting family. Picked up a nice coat for the wife and poker chip and tee shirt for myself. The staff were friendly knowledge about all the products and helped us find the right products for good price.
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November 2023 by john shea
We just took the grandkids in as they are fascinated by Harleys ( which is a good thing). The staff was so kind, they told us to let the kids sit on the ebikes, even took them off the wall!Our purchase were a couple of models, bike replicas, and it was something for the kids to remember the visit. Nice store.
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November 2023 by Simon Peters
We were a tour group, collecting our motorcycles from this shop. Very helpful and friendly, however the shop doesn't open until 11 o'clock. So we couldn't start as early as we would have preferred.
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October 2023 by Amy Eugene
Amanda the girl that helped me today was great she helped me not only over the phone find a jacket I was looking for and held it for me too. When I arrived at the Rosemont Harley Davidson store it was filled with so many great clothing options and she could not have been nicer ! Bravo Harely for hiring such great people
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October 2023 by tim griffis
A 45 minute drive one way to pay $15 to park. Got to the door to see a note hanging from the door that you closed 2 hours early. Disappointed and won't be back. Very unprofessional and inconsiderate to your customers.
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August 2023 by jesse m.
Took my motorcycle to try the new service department. Had an issue with my 12 Harley Davison dyna switchback. Jeff is amazing help me with all my questions good turn around time And fair price. I had nothing but issues at fox river. For being in the automotive industry I know how important customer service is. Chicago Harley is my go to service department I will recommend to all my friends and coworkers. Thank Chicago Harley and Jeff keep up the good work.
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July 2023 by Chris Ramirez
I called for a part and Tim was extremely helpful. They didn't have the part I needed at his location but he took the time to find one that did have it. Thanks again Tim.
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May 2023 by William Fabinski
Poor experience buying my 2022 Road Glide from Gennaro at Chicago Harley Davidson. Long story short he did not live up to the agreements that were made as part of the motorcycle sale. He promised a service manual and did not deliver. He was very easy to get ahold of before the sale but has since ghosted me. Also he tried the common high finance rate trick but then magically was able to reduce my rate when I mentioned I’ll finance on my own. Just your average greasy salesman tricks that someone would expect would no longer be an issue but be forewarned. Don’t walk out unless you have everything you were promised from this dealer. You won’t get it later.
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February 2023 by T P.
SCAM ALERT! Drove 2 hours. Paid all the tolls to get there. Called before leaving to make sure bike was available. Sales manager Tony said yes. Get there.... Bike was SOLD 2 weeks ago. Come to find out their sales strategy is... if you are less 3 hours away, is to get in the store and sell you a different bike. Please don't go here. Bad business ethics!!!!
