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November 2023 by Jahmia Sykes
I felt targeted as soon as I walked in the store me and my family were instantly followed by more than one employee at a time. They constantly insisted on helping us shop. At check out the cashier only ask for my ID for a debit card purchases no one else. After he constantly asked for me to sign up for an account for an exchange after i toward him twice this is for my brother we are burying this weekend.
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November 2023 by Chinmayee Rane
Our sales associate was very sweet and patient throughout! We purchased a few items and she helped us with making decisions as well thank you so much!!
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November 2023 by Scott C
Purchased a purse. Used for about a month, And button fell off, took it back to them for service and they said they don't do repair service at the outlet store, and told me to take it to Burberry in Oak brook or in chicago. And I sent it in service through Oakbrook Burberry and all they told me was "incomplete parts, can't repair".I wasted $20 for shipping and 4 trips back and forth to Burberry stores and still left with a broken purse.Terrible service, doesn't make sense what so ever
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September 2023 by vivian Liu
I been to this place more than 50 times . And today the sale very disgusting me . She bring out the mini bag and when she put it back she say let me put it back you will break it . Do you know how this words means? Is a 300 dallor mini bag and she said that to me. I always have different sales to help me . But this time this Korean lady try to serve me and she her words disgust. Please try to train her again! No one like this kind of sales.
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August 2023 by Lee Jones
Not crazy about waiting in line, then the woman who assisted us didn't help at all, she was too busy with others. Not going back anytime soon
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June 2023 by Jhoel DeGuzman
This location usually has a great selection of men's and women's styles. We used to work with Anna whom we were informed is now the manager at this location. Congrats, Anna! We worked with O'Neil on this visit who was attentive and helpful.
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March 2023 by Lizzy Borgwardt
We stopped in on a Saturday and worked with Seku who was absolutely lovely, helpful & professional, but also kind & witty. He was great! The prices and selection was great as well.
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January 2023 by kevin luo
Large inventory of outlet products. Lots of space, well organized store, with different categories of items being easy to find. The staff were friendly.There was a line to enter the store even during a weekday. May need to plan for extra time if planning to visit.
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December 2022 by Kara DeLost
I bought a bag from here about 3 weeks ago and it’s already coming apart. When i called to ask about refunding or exchanging they said they are not liable after 14 days. The worst customer service and quality for a huge price point. Not worth the price
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October 2022 by Jim Whitaker
Staff was rude but nice products
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October 2022 by Sera
This is not the first time I am shopping from this location, I love how organized they are and all the amazing selection. Surprisingly I found an amazing piece of Eyewear. I say Surprisingly because they only had couple of options left and I found exacly what I wanted . The location is great and employees are professional and helpful.
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September 2022 by Meek M
While waiting in line, two people walked out and and we walked in. The rudest associate walked up to us and said there is a line outside. We told her there isn’t a line which she clearly could see as well. I told her we were the next to come inside. She insisted that we turn back around to wait outside. Being this is our first time inside of an outlet store, because I shop downtown Chicago and I’ve never visited the outlets. She didn’t speak or let us know politely how the line works. Another associate walked up and said I’ll take them and apologized on the lady’s behalf. I was extremely turned off and couldn’t shop after that incident. Do better Burberry! Later finding out her name is Tonya
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August 2022 by Gus Vargas
Love this store, this store has a great selection! Last time I came here I found my size shirt in the newest collection that Burberry released, and found it in a outlet! You will never know what pops out in this store, it may surprise you. Even better I love the customer service here, the staff are so friendly and welcoming!
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June 2022 by Lydia Finch
My fathers birthday was tomorrow and I came to this outlet store to buy him a gift. I didn't know what to buy. He has a lot of clothes in his walking closet. But I remember that he loves denim jackets. So that's why I look for denim at this place. I went to the men's section. And there are lots of clothes in there. It's hard to find the location since I'm not familiar with this.place. I saw one staff member and I asked where the section was and she pointed me out to the denim section. There is a lot of denim to choose from. I bought one and paid at the counter. The denim is heavy and it looks cool. I'm sure my father will love this. I can't wait to see his reaction. I highly recommend this outlet store.
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June 2022 by Kashif Ahmed
Used to have more clothing and sizes, recently over the last year has definitely dwindled down and has had fewer sales. Still much cheaper than msrp but without the 50-70% off sales still not quite the deals you would get before