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March 2024 by Gina Conrad
Michael was super personable and helpful, such a Great experience!
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August 2023 by Lisa Frank
Great customer service! I was having so much trouble finding a specific pair of jeans that my granddaughter loves and I was stressing about working up the courage to ask one of the young workers for help, as I am an older woman. However, I was then approached by a lovely young worker who helped me find the pants and even assisted in finding a matching shirt. Thank you, Ashley, for that wholesome interaction! (And for making me feel young again?)
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March 2023 by Jessica Oliver
I had the worst experience here tonight!!! I traveled about 50min to this location to spend $150 gift card I got for my bday! I was shopping with my husband and toddlers and you already know as moms we don’t get the chance to shop or even have time to look for clothes. As my husband is pulling a pair of pants from a pile an associate steps in front of me ( which is directly in front of me and behind my husband and next to my babies) LITERALLY IN A CIRCLE AND ME AND MY FAMILY ARE AROUND HER. It was the weirdest thing ever in life!!! I’m like what is happening right now? I thought it was a shopper rudely stepping in front of us, I moved away and noticed she was fixing the pile of pants my husband is grabbing from. I’m on the other hand grabbing crop tops in every color. I ask “ why are you cleaning and straightening the clothes that were picking up to purchase? She said “ this is my job” I told her I believe you’re suppose to allow the shoppers to grab the clothes first. She was fixing clothes as we were picking them up. She was so close I couldn’t pick up anything else in front of me. I never experienced this before and this was my first time even shopping at this store. I complained to a manager but I really wish they will pull the cameras and take this as a teaching moment! You definitely had a store to clean as it was empty. ! This was totally unnecessary and completely rude! Mind you, she never turned around to look at me as I was talking to her. I’m so upset that I came to spend money and had to leave. I’m not stopping here, corporate will hear from me also. I know for sure if they view the cameras she would be fired ASAP.
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November 2022 by Nancy M
Took 2 stars for customer service. The cashier had another girl come over and she asked were a coupon was from and that usually you have to be a member. A simple scan of the coupon was all that was needed. I finally asked if they could just try the coupon after scanning the item. The coupon worked, it came from their website.
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September 2022 by Deborah Ravioli
Great deals to be found. Super staff! Always on point. Can I wear mom jeans if I'm not a mom??
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September 2022 by Traveling Ravioli
Great deals to be found. Super staff! Always on point. Can I wear mom jeans if I'm not a mom??
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July 2022 by Joe Khan
Went to this location and desperately needed some new Jeans, I stopped in two days ago and I can’t believe how kind and welcoming and helpful the staff are! They gave me the absolute best experience I’ve by far ever had. She helped me find the perfect pairs of jeans. She went above and beyond with clothing choices and answered all my questions! and I couldn’t be more thankful! I can’t find customer service like this. And the store is well organized and it has a wide selection of clothes. The materials they used was on highest level. I’m so glad I stopped to American eagle to buy my jeans. It was exceptional service I received. I would definitely be back again for my future jeans needs.
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December 2021 by Jamie Stone
Yesterday I went to American Eagle at the Rosemont fashion outlet mall in Illinois. I go a couple times a year to buy my nephew clothes. I saw a girls t-shirt that I like, so I unfolded it to take a look at it and the sales associate got so angry with me for unfolding a couple t-shirts to look at. She came and took them from me in order to refold. I had every intention of buying the top plus the tops I had picked out for my nephew. I ended up just buying my nephews tops. She kept watching me and giving me the evil eye and following me to angerly refold items I was looking at. It was so uncomfortable and insulting. If my nephew didn't have to have those tops, I would of left with nothing.
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August 2021 by Annie Pl
The employees were very nice and helpful but when i got to the register, multiple employees were in a group, were acting like teenagers, and while i stood and waited to make my own purchase, they all just stared at me till they finally asked if i was ready, but the main thing was that when i got home i seen that the employee who made my purchase did not take off the security tag so i now have to go back, other than that the lady employees were very helpful!
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July 2021 by nadja nagib
My teens favorite store to get clothes for very good price excellent quality
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March 2021 by skipper bud
Clean good prices nice friendly help
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August 2020 by Cynthia Taylor
I wouldn't consider this an "outlet" store. Prices are the same in the regular AE stores and online.
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February 2020 by Marlent Sanchez
Excellent.
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January 2020 by Syed Waliullah
Very good collection
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January 2020 by Márcia Silva
Very Nice
