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September 2023 by Katie Bruli
Just don't go to the Shell across the street
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September 2023 by Robert B
I visited the BP station to buy some ice. Upon approaching the register, I noticed there were two people ahead of me in line. When it was my turn, I found the cashier engaged in conversation and asked her to repeat herself. Instead of responding verbally, she simply pointed to her ear. I politely asked for clarification but received no response again. She proceeded to ring up my purchase, stating the total without acknowledging my comments. I felt compelled to express my dissatisfaction, noting that her behavior was extremely discourteous. I emphasized that it's impolite to communicate in a language I couldn't understand (Indian, in this case) without even extending a basic greeting to customers. I found it particularly offensive to witness her engrossed in conversation while a customer stood directly in front of her. I'm left wondering how such behavior is tolerated among your staff. Why is private conversation permitted during customer transactions? This incident has left me questioning the standards upheld by your company.
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September 2023 by Brian Jones
My brother went in to go get some wine coolers for when the guy told him that the Mike's hard lemonade was $12.83 before tax for a six-pack I almost fell over that is an absolute rip-off for
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May 2023 by Dolores Hager
lowest price in area had to go inside to get my receipt. Make pay at the pump kinda irrelevant. Rude cashier.
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November 2022 by Monika Smolenski
Great experience! I had a situation with my tire, the owner himself helped me with an air pump and made sure I was good to go! Thank you! I appreciate your help and kindness!
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July 2022 by Nadia Sanane
Miguel made the experience lovely for me and my friend. He was friendly and even made us laugh a lot in the early hours of the morning. He made sure we were okay to drive home and grabbed enough to keep us awake. He was so lovely! Definitely would come back to this gas station!
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June 2022 by Tammy Sexton
I love this Bp there is an awesome customer service/ cashier employee in there by the name of Corey and I really appreciate his kindness and warmth that he has shared not just with me but all of his customers. This guy is a keeper and should be made manager if he is not already . He totally embodies all the characteristic traits of a great team lead!!!! I go out of my way to come to this Bp and will continue to do so with the amazing staff you have employed in this location.
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March 2022 by Daniela Leon
Night guy creepy and extremely disrespectful. Lacks English skills since he couldn't tell 16 from 15.. if you can go to another gas station please do so. Save yourself the time.
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March 2021 by Pauli D
Worse costumer service and worse car wash do not deserve even 1 star.
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January 2021 by Just J.
Once again, go into this gas station and the employee behind the counter is not wearing a mask. I tell him I'm trying to reach for payment because he isn't wearing a mask. His co-worker informs me that he doesn't' have to because of the plexiglass. Yet, I say what about the one foot opening for payment exchange. She informs me they have to wear masks 8-hours a day, and she has MS and she is at risk too. I tell her, she has her mask on, she asked me what about when the vaccine is administered, and people don't take it, what will I do then? I ask her if she lost people covid, she hasn't, I have. It's a public facility, mandated by the Governor that people should wear masks. She tells me I have my mask on so I am OK. Yet the employee without the mask is taking my right away from protection from covid. I witnessed in the past this gal telling customers not to come back if they don't' like the employees not wearing masks. I have never in my 40 years of Supervising employees encountered a continuously rude customer service rep. She is polite when it suits her, but question her and it's a battle. Guess the station across the street will get our business now, including all our trucks that we fill up weekly. Shame on employees that do not respect the patrons that help keep that station profitable.
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July 2020 by pogieRN (pogiepnoy)
This bp station looks more like a gas station in a lower class neighborhood and not in Roselle. It is unkept, dirty, and the gas pump screens are barely visible. We spend a lot at Mariano’s and have a lot of points to use monthly for our gas, but this particular bp’s gas pump screens are unreadable for us to put in our information to use our Mariano’s points. Why does bp even offer customers to use Mariano points when you can’t even input the information at the gas pumps?!
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June 2020 by James LeGrand
I was just in this station this morning, May 27th. I'm quite bothered that we're required to wear a mask indoors at any public establishment, but apparently the store clerk chooses not to follow protocol the rest of us are required to abide by. Last time I visit this store
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March 2020 by Krystian Sobota
The car wash seems to be always working ?
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February 2020 by Lisa Valenti
Always helpful and very nice employees.
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February 2020 by Scott McLellan
Disgusting. Misreports own prices on third party apps to attract customers. Never again.
