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December 2023 by Braden A.
just found out thompsons has been scamming me. I went through two transmissions with them only to find out that I have a trans fluid leak that they never told me about and just shoved a hose over my leaking line. I lost a lot of money from this. do not go here
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August 2021 by Eric Hobaugh
This is the worst place I can think of to work on your car. They lied and charged me $1500 more than the quote. It took 10 days longer than they said it would. And at the end of all that they would not give me any warranty whatsoever. I would run not walk away from this guy. Worst service and customer service I have ever experienced. Wish I could give them negative stars.
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August 2021 by Chasing The Sun RV Life Van Living
This is the worst experience I’ve ever had with a mechanic. They misrepresented what they were capable of doing and charged me more that $1,000 more than quoted. Instead of taking a week it took nearly three. Seriously, they have no idea what they are doing. They charged me $3,500 and explained after the work was done that they would not warranty the parts or labor. I wish I could give them Negative stars. Save your time snd money and RUN AWAY from these people.
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December 2020 by jocoll333
Great service at a fair price
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June 2020 by Chad Tee
I had these guys replace a work truck transmission and personal vehicle. The truck went on to live a happy life! My car unfortunately had an issue around 7k miles post rebuild. I called these fellas up and with no questions asked they had me bring it back in. I just picked it back up and they did need to repair a few things. All of this was covered by their in house warranty. Despite having an issue, I'd do business with any company that stands behind their work. Highly recommend!
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November 2019 by Courtney Nelson
My mother brought the vehicle here with out checking its reviews bad choice Do not go here I had my transmission replaced here 3 months later it acted up making same noise as before it was still under warranty so i took it back the gentlemen claimed they forgot to do something I also then was charged a towing fee because they couldn't do the work there (how are you an transmission shop but cannot do the job and how do you forget something ? sounds like rushing to me ) well 1 year 3 months later same noise came back my mechanic told me its the transmission so I brought car back to thompsons my warranty was up and they charged me $180 for inspection even though their website states free inspections. Main point how can a transmission go bad that fast. Please look and find another place to go so you don't get ripped off
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August 2019 by Chad Toye
We had a transmission in one of our work trucks go out, and they had us back on the road in a week or so. That truck was back pulling a 14ft dump trailer the day after we picked it up.
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April 2019 by Joe Collins
I have taken many vehicles to them. As a business owner with lots of vehicles they've always taken great care of us. I am very happy with the service and will only use them and a great warranty too .
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January 2019 by christy riederer
Scam mechanic. DO NOT USE!
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November 2018 by ProjectLs
This place is a joke they have pictures of 9 second cars cant even build a solid 4t65e with out it braking. There excuse that my tires are bald and I've been hot roding my tires are in good shape hella tred. They also charged me for the parts they didnt replace the first time the transmission broke so when it broke for the 3rd time they said it wasnt there doing they are scams and cant build a solid 4t65e will see how this one they just fixed works lol also took my warranty away so they probably did mess it up. Will not be recommending or ever going to this place again
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April 2017 by Ben D'Haeze
Fantastic employees, low labor costs and flexible options. If you need transmission work done, go here.
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April 2016 by Tyler Atchley
Unfortunately I was not pleased with the customer service I received. I was originally quoted for services at $1,700 after I provided the specifics of rebuilding my 45re transmission(I even told them that the torque converter would need to be replaced and provided them with the service codes). They had the vehicle for 4 business days and once each day I contacted them for an update. I felt as if my attempts to receive information were treated as a burden to them even though I was paying for their services. I was not told anything other than “We'll call you when it's doneâ€. On the final day I was told that I could retrieve my vehicle and the cost would be $2,385(almost $700 more than the estimate).
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February 2014 by jacob m.
My experience with Thompson's has been nothing but a headache. Spent almost 3 thousand on a diesel engine transmission. 10 months later I've had it in their shop 2 times. First time a month ago it sat there for a day I called first thing the following morning. His worker that answer and is not people friendly at all tells me the boss will call me after lunch. Ok cool well I call back at 4:45 knowing they close at 5 and was told by the same unfriendly person the boss is out test driving a vehicle he'll call you back when he gets in. Well the following day at lunch still no call back after two tries and promises that he would. On the third try two days after my truck has been there the owner finally answers and says yeah your trucks ready you owe 221 dollars. Not good business now three weeks later truck is back at his shop has been for a day so I called this morning to talk to unfriendly employee and was told they'll try to look at it today and I then tell him its a diesel and needs to be plugged in since its 5 degrees out and he says yeah ok I'll let him know and pretty much hangs up on me. I'm now going to pick up my truck and get a second opinion from B & C transmission which were very friendly and helpful over the phone. NEVER GO TO THOMPSON TRANSMISSION UNLESS YOU WANT HALF A** WORK
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February 2013 by Nona Y.
We had to get our transmission rebuilt..they didn't do it right the first time and we had to keep taking it back and forth..for a month. They kept my car for almost 2 weeks straight. It was very stressful that they didn't just do what they should have. They would not call and update us we had to keep calling every few days. Half the time they acted like they didn't know what was wrong with it..really? Next time I need transmission work I won't be going here again. Eventually they got it done right but for being "transmission experts" they really didn't seem to know what they were doing.
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August 2011 by Tyler S.
took my car here to put in a new clutch that would handle the torque. quick and easy . . for me at least. had no problems. definitely a good place to get your clutch work done.
