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December 2023 by Christina Shields
Went in to get a special 2023 ornament for Christmas. They were out of stock, but they picked one up from another store up in Janesville and brought it here for me. Staff is always friendly and helpful. There are tons of special gift ideas for all occasions.
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February 2023 by Emma Kempson
Every time I’ve gone here I’ve always had great experiences, but Olivia deserves a raise! My wallet somehow got left in the store while I was there and she went above and beyond to get it back to me. Not only did she reach out to me to get it back but was already planning on mailing it back to me. It takes a special kind of person to work as hard as she did to get belongings back to the right person. I’m still incredibly thankful for what she’s done! You’ve got some incredibly compassionate people working for you!
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December 2022 by Bethany Miller
I get all of my cards here and they always have such a good collection. The employees are also very nice.
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November 2022 by Kimberly Himpelmann
I love my Hallmark but today I received horrible customer service. I went to buy holiday wrapping paper which was on sale for by one get one half off. I also had received two, $2 rewards which it did NOT state it could not be combined with any holiday sales. My store at the Roscoe location refused to allow my two $2 rewards to be used, and wouldn’t even scan them to see if the system would take them. They just told me flat out they couldn’t be used. So I bought the wrapping went to my car. Once in my car I went online, purchased the exact same wrapping paper, utilizing my two $2 rewards and saved myself about four or five dollars. And I went inside returned the wrapping paper and told the people I would be back in a couple hours to pick up my online order, and that I was able to utilize the rewards and the lady gave me attitude. So unprofessional and lack of customer service. It was disappointing and now I have to come back just to pick it up.
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October 2022 by Jeremey Wald
Convenient place to buy gifts and cards and some decor. Friendly, helpful staff. Rewards program if you sign up with your email.
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January 2022 by Amanda Spaine
Love this store!
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June 2021 by Terry Rogers
Very nice place and clerk was really friendly
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January 2021 by Cynthia Fitzpatrick
They changed the store around since I was there last. They seem to be selling a bit of this, and a bit of that. Good adaptation, since covid came. Not as many cards to choose from and several are from years past.
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September 2020 by Christine McKillip
I had a coupon to receive 3 small bowls free if I bought over $50. When I spent the $50 and presented the coupon the young girl working there informed that they were out of the bowls. I said well what do I do now? And she said it is 1st come 1st serve. So in other words your out of luck. When I came back in the store a week later with my husband to buy a birthday card I noticed that there was a lot of those bowls on the shelf. I told one of the ladies that worked there what happened last time and she said that "she should not of said that to you because there was probably more in the back". I asked her if I could still get the bowls if I had my receipt and she said yes. I went out to my car to look for it in my purse. I must of left it in the bag at home with the purchase. Then the lady working there came out with the bowls in a bag and gave them to me and told me not to worry about the receipt. I gave her my coupon. I thanked her very much for being so nice. She didn't have to do that. I think she was a manager. I was very impressed by her. Thanks again to her I know that they were just some small bowls but she went beyond!
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September 2020 by Bryan Enos
Great staff!
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July 2020 by tfd007
Nice people there
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February 2020 by Debbie Mahnke
Very rude sales person. I went in to get a condolence card for a pet that passed to give to the owner.
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January 2020 by JIM RICC
Nice place good people
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December 2019 by Drew LaPour
Always pleasant. The staff are always kind and helpful.
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October 2019 by Adam Knutson
This is one of the better hallmarks I have visited.
