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December 2023 by M T
Walgreens has been around a very long time.This location is easily accessible and has a well lit parking lot.The store is usually well stocked with adequate employees working.They do have quite a selection of batteries and electronics.Worth stopping at if you need something.
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December 2023 by Samantha Thomas
Terrible customer service the pharmacy department need to be closed this is the worst Walgreens in will county
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November 2023 by Nels D.
I came from an emergency procedure. it was in the evening so I selected a 24 hour pharmacy. When I arrived back at the pharmacy, there were three people in the department plus the pharmacist, but only one person was working the registers. After lengthy wait, I was next in line (with one person being served). At this point, in spite of joining and already formed line, the tech informed that the line was supposed to be on my left. She then said something I didn't understand. A minute later she demanded that I move. When it was finally my turn, I noted she did not have a name tag. I challenged her about having to move. And she started with "sir..." I interrupted her and said stop with the sir, you have been very disrespectful, don't use sir. I handed her this prescription and asked if they could fill it that night. She began a tour of the Pharmacy and had a short consultation with the pharmacist. Mind you the pharmacist has been pretty much disengaged this entire time throwing field prescriptions into a basket. The tech comes back, and announces that they can fill the prescription in 100 minutes. Mind you, no one else is standing waiting for prescriptions. So I have already spent 45 minutes waiting on the process, and now they want 100 minutes more, in spite of the fact that I am physically in the store waiting. I asked for the prescription back. The tech says, "GLADLY!!!" I decided to talk to the night manager about the way this tech is treating customers. she takes some information, apologizes, and promises. The store manager will call me the next morning. Needless to say, the store manager did not call. My experience at Walgreens has been declining overall. Customer service seems to be something that means nothing to them. Having said that, this store is the worst experience I have had at a Walgreens. And that is an all-time low. If you desperately need a prescription filled overnight, be prepared to wait two hours and have terrible customer service. I'm writing this review because Management seems to not care about their store. I wish there was a no star option available. So at the end, I did not have my prescription. I spent an hour in the store for no reason. Management doesn't care about their customers. And a single employee cost the store $100 retail price on my prescription. To be fair the pharmacist and the three other employees made the situation worse. I doubt the store management cares enough to read this review, but I'm hopeful this will save the reader some time and aggravation.
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October 2023 by Ed Shoudis
Miguel the pharmacy tech is a liar. You should check your receipts to make sure he ran your insurance . He will lie right to your face and charge you full price for something that should have been $0.I brought my prescription in at 4pm. Miguel took my insurance information and told me an hour and a half, but I would recieve a text. After 2 hours and 45 minutes I went to the drive thru. Miguel, now working the drive thru, says there was a problem with my insurance. He needed a number from the card, the same card I had already given him before. I gave him the number. He stared at the computer for 5 minutes. Then said he got the insurance to run, $30.I drive home only to find out he didn't run the insurance at all, just charged me full price. If under insurance it says "GoodRx". That means no insurance. Check your receipts, he will say it's run and then do the GoodRx garbage. Drive all the way back in and the pharmacist found the liar entered the number incorrectly twice. Miguel can't read numbers? Can't even copy numbers. But instead of just fixing the mistake, he charges me $30 and prays I don't find out. 0% CHANCE THIS WAS THE FIRST TIME. WAY TO CALM DURING THE WHOLE SITUATION.Turns out the $30 he charged me was supposed to be $0. The pharmacist had to go through a whole process of voiding the transaction. All because Miguel is unable to read numbers twice, and then is totally fine just lying to my face. Who hires this trash? He has zero fear of management.It's really kinda sad how terrible this store is now. I feel bad for the people who have work there. Everyone looks so depressed.
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October 2023 by Tiger Lily
The store manager/assistant manager Angela - curly blonde haired and short middle-aged woman has the mouth of a tyrant. It was hard not to overhear her speaking harshly and loudly to an employee, reprimanding her for not doing something correctly. Shame on you, I hope you don’t speak to your family the way you speak to your staff.
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September 2023 by Derek M.
Walgreens Pharamacy 347 Independence Blvd. Romeoville, IL. Pharmacy continues to be out of medications numerous times. Constant issues. Always excuses. No one is fixing issues. Can't get thru on the phone numerous times. Leave messages for Chris. He doesn't get them. No courtesy call backs. Professionalism out the door here. You were treated better and had fewer issues in 1973. Amy is great! Professional. Courteous. If you have a problem, she tries her hardest to fix it. Have great confidence in her. Wish Marion would come back. At least with him, he tried his hardest to fix any issues. They even acknowledged many times that they had and are having many issues. It's 2023 and you are getting worse not improving.
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August 2023 by Mrs she Cooks
This is the worst Walgreens and I will not stop until everyone knows! Walgreens gave me the incorrect script today for a medication I take to live! When I called Pharmacist Monica to advise I was told I should’ve looked in the bag before I left and if I’m having Symptoms after not having my thyroid meds for a week because Walgreens dropped the ball, I should go to urgent care as if that’s free! She tried to convince me to take a med I’m allergic to (I’m allergic to the fillers in the generic med and due to thyroid cancer I can’t have generics) and when I advised I was coming to bring the medication back she called the police to the store, called me on the phone and said “the police want to speak with you”!!!! Yes, they called the police and I wasn’t even there! THEY CALLED THE POLICE AND I WAS NOT THERE!!!!!!!The police officer and their consumer relations department listened to my side of the story and both agreed I was doing the right thing by moving my families prescriptions filing a corporate complaint. He even offered to send me a ambulance! The consumer relations agent was in tears because she had never heard such a thing in her life! I have NEVER been treated this poorly by medical “professionals” . PLEASE don’t go to this location! I will not stop until Monica is fired!!!!!!
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July 2023 by Irma Maher
I went to the immediate care and needed to give a urine sample. The bathroom was the most disgusting thing I have seen. Walgreens is supposed to be all about health and wellness. I can't believe the management would allow this. I will never go to this walgreens or any other...
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July 2023 by chad pickett
I have been going to Walgreens my whole life, but not anymore. They keep screwing up my prescriptions and telling me they are ready and they aren't. After waiting 2 days they told me they ran out again and I should have came in early because they can't hold medications anymore and they can't order it again till Monday. It was Friday. They used to be good now they are awful.
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July 2023 by Yasser Alsarraf
Extremely bad pharmacist, very slow , unprofessional, purposely trying to slow down the process, I told my daughter is very sick and she is out side in the car with her mom so could you please finish it out , he didn't even care and let me wait more than half hour, my daughter end up vomited in the car , very bad ,I really don't recommend this pharmacy at all and will never go back again there .
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May 2023 by Nikhil Malhotra
Not sure if I was at a Walgreens or a local gas station because the cashier was busy on her handsfree talking to someone while waiting on customers. This was never a standard at Walgreens. I don’t know if it’s more alarming for Walgreens or for Romeoville.
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April 2023 by Steve K.
If you allow a medical clinic on your site, you should require they accept the same insurance you accept.
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February 2023 by Tamizh Amuthan V
Took a photo in their photo center and after taking picture the staff told about flash drive out stock and took 2 days without resolving the issue. Spoke to Arrogant store manager with similar response.
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January 2023 by synchronizingastro
I was just in today and wanted to buy alcohol and a few other things but when I went to check out, the cashier told me to wait with her for a manager because she told me she was just 19 and couldn't legally check me out. After we waited for a few minutes a manager came up next to her and just tossed her an ID and said the code was on the back proceeded to walk away and allow the 19 year old to check me out with no supervision. I asked her if she's allowed to do that and she said since her manager had given it to her then it should be alright, as I left I did notice she used the ID for others buying alcohol and I just don't think it's legal for a manager to allow that to happen especially since people can make fake IDs. There needs to be training or lessons in order to check out people for alcohol it's not safe especially unsupervised. Walgreens please do better! (the cashier did ID me though and yes I'm over the age of 21).
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January 2023 by Dawn Jensen
I went to the pharmacy with my new insurance card , my good rx card , my silver scripts card , etc . I was helped by a very nice young lady who looked up my prescriptions one by one to help me get the best deal . She was very patient & polite . Also I noticed another gal who was assisting few customers, who was equally as helpful , kind &’patient . Their names are Abby & Alexa. Walgreens you are very lucky to have them . I know I was impressed.
