Truck Rentals in Romeoville, IL

“I am writing to the management and staff of Penske, Romeoville. I can’t say enough about the staff who took care of me and one of our fleet trucks from Legacy Express. Holly and the staff at the customer service window were not only professional, but very friendly. Holly took the utmost care and made sure that my needs were taken care of right away, knowing I was on the clock. The technician working on my truck quickly diagnosed that I had a busted radiator and would require a new one. At that point Holly got me in contact with leasing and within 45 minutes I was on my way in a lease truck to my next destination. But wait that's not all. When I got home that evening after a full day, I found out that I was missing my pocket knife that my wife had bought me. The only time it could have fallen out of my pocket was when I was at the Penske restroom. My wife told me to call and just check. I said no way, no one's going to turn in that knife, because it's a Gerber quick assist knife. I called and Holly answered the phone and said yes we found it and it was turned in! To my surprise Holly gave me the information and the news that I was hoping for. This just goes to show you that professionalism and integrity is not dead. Penske of Romeoville went above and beyond what normal service departments usually do. To the person who turned my knife in, I say thank you. Thank you for your integrity and your ability to do the right thing. But this saga is not over yet because the very next day the vehicle that I got from Legacy had a huge gash on the sidewall or cap of the drive left tire. Just by chance I happen to be in Romeoville again. I called Holly and she said come right in we'll take care of it immediately and sure enough in 30 minutes the tire was fixed and I was on my way. That's when Holly gave me my knife and said that she was happy that someone found it and turned it in. I thanked her profusely because this was a gift for my wife. This kind of honesty and integrity is rare nowadays. So thank you Penske of Romeoville, for your entire staff for your excellence and professionalism in customer service.Paul Company DriverLegacy ExpressFond du Lac, Wisconsin.”

“Great experience! I was peeved at Uhaul for moving my reservation here (over an hour away from my original spot) but this location was great. The employee was timely, extremely kind, patient, and went above and beyond to help me and answer all my questions! Wouldn’t hesitate to recommend this location!”

“I cannot say enough about the levels of service we receive from this location and primarily, Jessica. In a desperate call before a long holiday weekend and when the rental department was already closed, Jessica and her team took care of our company with a rental needed immediately. The lengths she was willing to go without prompting or asking is exactly the partner we look for in business; the one's that are willing to go above and beyond. Unlimited Graphix and UGI Global in Lockport, IL thank you and your team!”

“Reserved a minivan online weeks ago for this day, was worried if they will have any of them since it’s shortage in our area but Budget had like 3 brand new Toyota Siennas which is amazing!! Also had some troubles registering additional driver but ALI, a front desk manager made my day easier! Really cool and helpful guy. Will use Budget Romeoville more frequent. Totally recommend!”