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July 2024 by Cindy Allen
Always a great experience when we come here!!! The staff is knowledgeable and they are amazing with my animals. Jimmi sends his love ❤️
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July 2024 by Anne Flaherty
Easy online ordering and applied 2 discounts for great prices
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June 2024 by Nikisha
Pros: Clean & has a ton of stuff.
Cons: Some of their items don't have prices. Plastic bags cost 10 cents.
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June 2024 by Hector Arias
Very clean, friendly customer service, very professional and good selection of products
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June 2024 by Mina Green
Love the place.. Staff Friendly and Helpful..
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June 2024 by Christina Pagan
Great service, awesome employees
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May 2024 by Deb J
Always a pleasure people who work there are like family I go to petco every week
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May 2024 by Kamil Rome
No physical receipt on an online order pick up is just hilarious. They can't print one. What a joke. Yea 1 star over a receipt, I needed one plain n simple they and they couldn't give me one.
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May 2024 by JANET TARI
I purchased a dog playpen for $90 plus dollars then there was a defect which I informed before 60 days but they refused to fix the issue.
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May 2024 by Sheila Jackson
This store needs more space, and other customers should be more aware and respectful when pets are being vaccinated
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May 2024 by Matthew 312
After bringing my dog here for almost 5 years now for grooming, I was called less than 10 minutes after dropping him off today for an appointment. The groomer, who said she was new to this store, said they cannot groom him because he was rolling over when she was trying to dry him. Furthermore, she said that my dog will not be welcome back for grooming in the future either... essentially banned. My dog has been coming here for the past 5 years and never has this issue been brought to our attention. Only thing that was different today was it was a new groomer to the store. Ok... we'll take our business elsewhere. The guy before me in line when I came back to pick up my dog was also told his dog was no longer welcome back either. What are they trying to lose customers? Stay away from this chain store and bring your dog to a local groomer who will actually value your business and loyalty as a customer.
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April 2024 by Valeria Garcia
I work at a clinic and I would not ever think of treating my patients this way. They called me to have me reschedule, not giving me another option and 2 days later they canceled my appointment because my dad was at work and could not pick up their call. They should respect appointment times instead of doing whatever they want. It's a job, not a game.
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March 2024 by Kori Krueger
Had to return dog food because of a rancid smell come to find out it was expired and now has ruined our dog food storage container even after cleaning several times
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March 2024 by Carrington Morgan
I recently had an extremely disappointing experience with a groomer (Natalia) that I feel compelled to share. Not only did they provide incorrect information about their closing time, but when there was a delay in picking up my dog due to the misunderstanding on pick up time, they dismissed us as customers and even went so far as to say that they would no longer service our animals.
To make matters worse, they mentioned that our dogs urinate during grooming as if it were a valid reason to dismiss us as clients. I am appalled by this discriminatory behavior and find it completely unacceptable. Urination is a natural bodily function for dogs and should not be used as a basis for discrimination.
I believe that every pet owner deserves to be treated with respect and understanding. It is disheartening to encounter such unprofessionalism and lack of empathy. No client should be dismissed in such a manner, especially when they have been loyal customers.
Given the circumstances, I have decided to proceed with a further discriminatory claim. Discrimination of any kind should not be tolerated, and I am committed to ensuring fair treatment for both myself and my beloved pets.
I hope that by sharing my experience, others will be aware of the groomer's unprofessional conduct and think twice before entrusting their pets to their care. It is important to find a groomer who values their customers and treats them with the respect and compassion they deserve.
In conclusion, I strongly advise against using this groomer's services. Their actions were inexcusable, and I hope that they will take this as an opportunity to reflect on their behavior and make the necessary changes to provide a more inclusive and respectful environment for all pet owners.
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March 2024 by Ji Won N.
Our elder dog was taken there for grooming, and we received the most uncompassionate service I can ask for. We have let our groomer (Melanie) know that our dog is older and weaker, and may need some adjustments and support. Soon we received a call letting us know that they couldn't get our pup to stand and cut her hair. When we went to go pick her up, they tried charging us the full package, and refused to make any adjustments. Eventually the groomer took $10 off the bill, and when asked for a manager, she discreetly took off another $10 prior or calling the manager. The groomer clearly was not willing to work with us, and help our older dog received the grooming she desperately needed to be comfortable. I understand it can be frustrating to work with older dogs, but the lack of kindness and compassion was very disappointing. Our dogs received countless grooming services while she was young and old, and this was the worst experience. We will not be returning or recommending this location.
