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March 2024 by Jeff Campbell
Webhostingpad provides excellent customer service. Any time or day, they respond to help you with any technical issue you may have. I highly recommend this company.
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March 2024 by Ravanna Jackman-EL
WebHostingPad is the BEST web hosting I have been with them for 13 years and have nothing but AAA Service and the customer support is always on the ball. They take great care of you in Minutes most of the time, if not it is done before you get off chat. A place you need to be for your web hosting Needs. WebHostingPad!!! ??
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March 2024 by Kameron Bazmi
Great customer service!
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March 2024 by Sophia D
I have been redesigning my website recently, and have been using their support chat a lot. Starting out I didn't think the chat would be as useful as it has now become for me. Great customer service.
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March 2024 by Alexander Gnusin
Excellent support at any time !!!
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March 2024 by Jeff Ransom
Had a problem with my site. I accidentally deleted half of it from the internet. Sent a message to WHP (on a sunday). Replied in about 10 minutes and had already fixed what I deleted.
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March 2024 by Justin Writer
WebHostingPad is always quick to respond with account help and questions. I have a small website, but they treat me very well. They are also very affordable compared to other in the hosting business.
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December 2023 by Freddy Kamel
I've been with WebHostingPad for over 15 years!I initially signed up because of their unbeatable signup offer. Very long ago, support was good, but a little slow; I figured "you get what you pay for" and, since my hosting was for personal use, it wasn't a big deal.However, over the past 5-10 years (perhaps more), they've upped their game. Besides adding online chat, response times for support (billing and tech support) has been very quick, helpful and professional. And pricing, though not in the same ballpark as the signup deals (which is standard practice in the industry, so I can't hold it against WHP), remains very competitive.I've had to downgrade my plan/server, this year, due to my changing needs. Once again, the level of support and professionalism has been exemplary, and the data migration was completed quickly and without a hiccup.I can comfortably recommend WebHostingPad to anyone. They're a real pleasure to deal with.
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December 2023 by Robert Bradley
WebHostingPad has been very helpful and very timely. Every question I have had has been answered and any issues that I have had has been taken care of. They've pulled me out situations on several occasions.
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December 2023 by Stephen Hammons
Doesn't have many problems over the past 10 years I've been using webhostingpad, but any issue is promptly resolved.
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November 2023 by Action Z
Have been using webhostingpad since the dawn of time for my personal site and it has been an epic journey. They have been with me from baby steps to marathons to cheering from the sidelines. I've rarely had any downtime or issues. Costs are very reasonable, and customer service is amazing. An email ticket is often replied to within the hour, and never longer than a day. They even fixed my site FOR FREE when it was hacked by pirates. I started using them because their product was a 'discount' compared to the competition, but the experience has been far from a discount. Here's to 15 years in the making and another 15+.
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October 2023 by Jill G
I purchased a hosting package from webhostingpad.com for a couple of websites. The package that I purchased is for unlimited space, and a few months after the purchase, I realized there were issues with the website's downtime and slow speed. They told me that I'm using up resources, which is causing the problems that I'm having with my websites. They sold me a package that they were unable to deliver as promised. And now, they are telling me that they don't provide backup options, and SSH access is not available on their shared hosting plans. I have been using shared hosting plans for years and always have backup or SSH access. The hosting company that is trying to move our websites over is professional, and they are having problems moving over the sites because of a lack of access to the files that they need; Webhosting Pad refuses to assist us with the access that is needed. They did not inform us that we wouldn't have this access from the initial stage. This is causing us problems switching to a server that will better meet the needs of our businesses. We would like an investigation to be opened into this company because a lot of customers have been taken advantage of by them, and they need to be held accountable. I am not afraid to stand up to tyrants! I am available if you would like to add your name to the victim list for a class-action lawsuit. Below, you can see the kind of behavior and treatment they give to customers. (They did not send any email about this and then called me a liar.)So you going to lie now ?Very ********* of you You didn't understand the 30 day money back guarantee ?What part of 30 days did you get confused on ?Go ahead, file a dispute We will show the bank all the correspondence of you being aware of the charge and we will make sure you end up in collections.You like my tone now ?Regards,*************************** *****************************
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September 2023 by Monique Bouchard
WebHostingPad has been my web host for years. I came for the low cost hosting but I've stayed because the customer support is stellar. Their support team is professional, prompt, kind, and incredibly good at what they do. I'm grateful for the choice I made long ago.
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September 2023 by Mario Schembri
I have been using their services for uite a number of year and hhave never been disappointed. Their support service is quick and professional, and when users like me, who are not super tech savvy, they willingly walk you through until the problem is solved. Highly recommended.
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August 2023 by Mai Consulting
Been using this company for almost 20 years but it's when you have problems is when you realize how valuable customer service was. I spent a good week trying to fix what likely is a minor issue on my website and couldn't access from the admin login. Their customer service chat was quick and helped me fix the problem so fast I wish I contacted them in the first place. I'm pretty sure they are based in the US based on name and way they talk and how they figure out things right away and quickly. This is definitely more reason to refer more clients to purchase services here!
