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March 2024 by Turbo Fish
The worst people I’ve ever me minus the one black lady, she’s the only professional staff they have. Scum bags don’t deserve to have a nice person like her around.
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March 2024 by Emily Rojas
Ghetto and unprofessional establishment. They make it almost impossible to retrieve your items which is illegal, they can not keep your personal items in the vehicle. Then on top of that when you schedule an appointment they dont send you the details till you call them 5+ times.
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March 2024 by Jack Brettell
0 stars. These people are criminals. Should not be allowed to have a business license.
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March 2024 by Naelah Tate
Made an appointment for 11:30 arrived at 11:45 to pick up my car. All my personal items from my car were removed when I had 21 days to pay amount. Went through my personal items, items was stolen. $150 worth of items was stolen. After making a appointment a head of time car was not ready. They took 30 mins to give me my car. They were so unprofessional even the manger. They Also cut my key replaced my nissan key with a off brand new key
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March 2024 by Matthew Coover
Horrible people
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March 2024 by Debra Rodriquez
Ask for help on how to make sure my car has been added and all I get is look it up on the computer. Was rude and got no help
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February 2024 by Alex
They can't even tow a car without damaging it. Bunch of rookies work here
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February 2024 by Derek Wurster
Thieves. They steal your car and charge $240 to get it back. Front office is literally a tiny hallway with a blocked window so you dont see the thieves face. Only take cash or credit. No debit because that would be too convenient. Parking lot is literally unpaved and so is the lot where they keep your car.
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February 2024 by Omair Iqbal
Why do towing companies live up to their infamous reputations? As a towing company, you deal with people often at their worst time, but the lack of respect and incessant lying is unfortunate. Another company, Northwest recovery is added to the list of lying and deceitful companies that make it so much harder for the customers then it needs to be. I hope you as employees of this company never have to deal with people exactly like you. Absolutely disgusting and shameful!
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February 2024 by Jason Barrios
Illegal Practices & Rudest staff ever, even for a Towing Company.hope this company gets shut down
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February 2024 by Gerald Leibnitz
The front office feels like you’re in a trap house with the covered window and extremely small room. Also totally disrespectful when trying to answer your questions. Then the fee is outrageous, 240 bucks for driving around 2 miles and sitting in the lot for about 5-7 hours. What a way to screw over hard working people trying to get to work. The federal government should be making more laws to prevent price gouging with these towing companies.
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February 2024 by Zachary Mashburn
We as a community should be praying for the employees at this location. They have to deal with people at their worst, it can't be healthy for anyone here. I pray that they find a more rewarding line of work that gives them fulfillment and helps the community.
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February 2024 by Eduardo Rivera
Very nice on the phone. Just plain nasty when we arrived.
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January 2024 by Tom zd
Bad service atm not working and rude employees
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January 2024 by Jane Elizabeth
What is with their office covering the window? Its like i was in some shady place. Strange place and even stranger people. I bet they have tie ups with apartments and other residential places to tow cars at night. My car broke down and had a rental car parked overnight in my parking space for one night and next morning the car was gone. That was the last thing i needed with all other problems in my life. I was charged $240 for towing 5 miles and sitting in their lot for a few hours. Towing companies must be making lots of money pocketing hard earned money from others with inflation going on.
