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“Aimee was very knowledgeable about all the products.
I needed a data plan for my business mobile hotspot.
And she took the time to explain the service and plans to follow in a few days.
Highly recommend and I will be back.”
“George at your Elk Grove Verizon Store was an excellent representative for your company. He provided us with outstanding customer service. Not only was he very knowledgeable but also demonstrated professionalism. Both my husband & I upgraded our iPhones to the iPhone 15. We couldn’t have been more pleased with the service we received.”
“Jaime Garcia was a very knowledgeable, kind, patient and stellar employee. I needed to switch from Tracfone to AT&T and go on my wifes account with my phone. Had a 11-year-old Galaxy S7 phone that was not compatible with their network so i ended up purchasing an S24 that same day. Jaime walked me through everything, gave me plenty of time to make an educated decision and was super chill and had a great attitude throughout everything. We walked out with everything figured out thanks to Mr. Garcia. Great guy!”
“Vlad was amazing!!! Cant tell you how much we seniors appreciate someone that has the courtesy and patience to answer all our dumb or silly questions. Verizon is vey lucky to have people like Vlad working for them. Thank you!!??”
“We are very grateful to Chris A. for helping us upgrade to a new phone and update our account.
He worked hard to get us the best deal and easily flexed our priorities. This is my new favorite store! Fantastic customer service.”
9:30AM - 9:30PM
663 E Dundee Rd, Palatine
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“Kind staff. We're welcoming, asking if help was needed with good manners. Prices are clear. Nice selections.Have a sweet selection for pets too! No big and tall shoe socks 13+ size, they do have one size socks. Every time I go, I have fun. 5 & below is a treasure.”
“This place is my favourite out of all the other stores they have around. I appreciate the help and service I get by the associate Leron who’s always willing to help every customer.”
“Excellent service!! They fixed my broken phone screen for a much better price than I was quoted at a lot of other places. Very honest being I know nothing about how much it should cost. Makes you wonder about the other places that quoted me hundreds more.”
“Went to Verizon, Rand Rd in Mt Prospect. Received Excellent Service from a guy named Kaylin who was in training. I had a big problem with Google and my phone. It took 3 hours that's how difficult it was, but he was able to solve the problem. Thank you!”
“Agent Lucas was very professional and explaining in great detail the various options I had as a customer, also taking extra initiatives in providing exemplary customer service. Appreciated his hard work and honesty, when purchasing a new IPhone and internet service. Thanks again. ?”
“I upgraded my iPhone at the Buffalo Grove store and the rep helped me understand the costs, and transferred my information as well as installed the screen saver. Overall a great experience and I will definitely return for all my future phone needs.”
“Store Manager, Antonio Dinkha...was a huge help (and a great guy) with getting a new phone when my old one crashed. Antonio was very knowledgeable of the phones and ATT systems. I highly recommend using him for your future cell phone, ATT and Direct TV needs. 5 stars!!!!!”
“So appreciate the quick and kind service at this location! Devon was exceptional. He helped me understand what my phone needed & was wonderful to work with. Thanks again!”
“Cricket is annoying to the point that they are locked the unlocked phones, so when I switch to another provider, I can't use my phones. Luckily, Tony was more than helpful to fix this problem, attitude, and knowledge are what calm me and be glad I got here.
Tony 5 starts Cricket ZERO”
“By far the best AT&T location solely for Randall!
I can not speak highly enough of Randall, his knowledge, clarity, and transparency seems to know no bounds. This will be the only place I visit for future AT&T questions.”
“This is a small store and when I come here it most of the time is packed full with little to no space to move. The workers are nice they usually roam around invade if anyone needs help and are very friendly. The puzzle pieces from Rokr are my favorite part of the store. They are also quite cheap (in my opinion) and are beautiful. The selection of accessories, pens, and other items are great too.”
“My salesperson was extremely helpful and polite. I came in 30 mns before closing and she was able to get me switched over with a new phone in no time. I'm very happy with my phone and with boost.”
“Best customer service I’ve had in a long time! I work retail and know how hard it is to help multiple people and keep a smile on your face. Jose is a pro especially with only being at the store for 6 months. He single handily helped 8 people with multiple problems or just a simple payment. He had all the info and answers for every single person including myself. Great job this guy needs a raise!”
“The AT&T in Addison, Illinois is great! When I went in, I had a pretty difficult issue with my phone and “Jordan” and “Sebastian” helped me out. Although it was a complicated issue, they were super patient and kind throughout the whole process, not to mention they resolved my issue! I recommend this store!”
“I have been in the Cricket location in Palatine several times and Ana has always been very pleasant, helpful and efficient! No matter what issue/question I arrive at the store for, she never makes me feel inept or inadequate! I'm also quickly in and out when I need to make an in-store trip! Love our Palatine Cricket store!”
“Great experience. Brittany has the patience of a saint! She was so kind and helpful to all of the customers (and employees) in the store. Her poise, skill and positive attitude are a wonderful asset to the company. We appreciate her attention in answering all of our questions, clarifying any confusion that we had and clearly explaining what needed to be done to address our concerns. She then personally walked us through our bill and plan and went over available options with us. A+!!”
“Came into the store looking for assistance on my bill and Daniel and Sergio were able to resolve my problem. Both of them were patient and kind! Best ATT I’ve been to so far!”
“A late post but wanted to share, had such a wonderful experience at this store last week. Raphael was very kind, professional and helpful to say the least. Not only did he help me upgrade my current phone I also saved money on my bill. It's not every day you run into sales representatives that make you feel wonderful about a purchase/service and go above and beyond to help their customers. Will definitely be sticking to this location from now on!”
“Would recommend this place to anyone.got my phone wet and went in to get a new one and they were able to recover everything for me I am so happy with the service the manager berenice and alexis gave me.”
“The employees of this store helped me tremendously a few months ago. I was in need of a new phone & plan quickly and they not only helped me get it figured out but they stayed late to transfer all of the data from my old phone to the new one. Very grateful for their patience!”
“Great experience shopping for noise canceling headphones, and I’m happy to support them. The sales representative, Jacob, was very knowledgeable. He introduced me to high end brands I hadn’t heard of, and he let me try on several options. Much better than shopping at a big box store. I wasn’t expecting to buy anything here because their prices, like everything at an airport, are higher. The Sony headphones I liked were $30 over list price. But they had an open box unit for 20% off, which ended up being a great deal. Thanks!”
“I can’t say enough good things about this mobile shop! My iPhone 6s was in dire straits after it got water damaged, and I was concerned about the potential repair costs. To my pleasant surprise, the charges at this shop were incredibly reasonable, making it a real budget-friendly option.What truly sets them apart, though, is the outstanding service they provided. From the moment I walked in, their staff was courteous and attentive. They assessed the damage quickly and provided me with a clear explanation of what needed to be done. They didn’t keep me waiting long, and the repair itself was done with precision and expertise.The best part? My iPhone 6s is now as good as new! The repair was not only affordable but also effective. I’ve had bad experiences with mobile repair shops in the past, but this place has restored my faith in the industry.I even changed my battery as the old one was completely gone and they gave me a free screen protector as well.If you’re in need of mobile repairs and want a shop that offers both great service and affordability, I wholeheartedly recommend giving them a visit. I couldn’t be happier with the outcome, and I’m grateful for their professionalism and skill in bringing my phone back to life. Thank you to the fantastic team at this shop!”
“My iPad screen cracked for no reason.There was no apple care on my iPad so I just visited there to know why the screen was broken.When I made an appointment, one of the staff told me that the warranty doesn’t cover the iPad screen so I was waiting for the repair team without any expectation for compensation.Despite visiting on walk-in, I was able to meet the repair team in 5 minutes!The repair team found a way to get an exchange for me even I didn’t have apple care. So now I’m waiting for the replacement because they don’t have that iPad in-stock.I could feel that the staff were doing their best to help me.Super fast work process, friendly staffHighly recommended?+ I got a replacement and the model number starts with M so I believe its not refurbished unit”
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“Long time verizon customer but decided to switch carriers after repeated service issues. Lisa was a delight to work with!
Her as well as the assistant manager (Jon?) where both so wonderful and knowledgeable. I really appreciated the time and care they took to explain everything to me. Couldn't have asked for a better experience from start to finish!”