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“One of the most organized dollar tree I've seen. The employees are super friendly. You can spend hours looking at everything. Amazing selection I found what I was looking for.”
“The biggest store that I have ever seen! Clean, all items at their places. I was there at busy hours, around 3pm and a line was long (4-5 people before me). 2 cash registers were working and it helped to reduce the waiting time in line.”
“Good place for your basic home essentials, paper towels, toilet paper, shampoo and body wash, also garbage bags and storage bags, they have some kitchen essentials too, all for $1.25....not bad....?”
“They finally updated their location about a year ago. This used to be one of my favorite DTs before the pandemic, but they started "Falling Off" years before the pandemic. The location started to feel "Low Budget" meaning, they barely had anything and the stock was always low. I actually stopped going to this one. But they are now back on track and the stock is always healthy.”
“Went in to grab balloons on 4/26. There was one cashier working and a long line. I waited near the balloons for quite some time until a young lady stopped to help me. She was not clocked in and just came in to shop herself but went out of her way to help serve me and continued to thank me and then everyone else in line explaining that there were two people in the back who were in the middle of receiving a large semi truck of shipment. Georgia was extremely helpful, kind and deserves a round of applause for customer service while she wasn’t even clocked in!!!”
“Love this Dollar Tree. Staff is great and the store manager Servando is awesome with excellent customer service he went out his way to make sure I found what I needed. Thank you.”
“My go to Dollar Tree. Even though the Dollar Tree on Golf Road in Des Plains is closer, I like this one much better.
Always seems to be clean and organized. Customer Service is always very good. Great parking too .”
“This dollar tree is clean and well organized, with helpful associates. I found everything I was looking for - always a bonus. The best part, though, was the shopping carts. They didn't have the big poles attached to them that I've seen in other stores. That's the main reason I'll shop at this dollar tree.”
“I am giving 5 stars to the manager, tall cashier dude that's always present, and the older woman that typically closes because these workers bust their humps!
To the contrary I want to say to the owner, general manager,etc
I was in this evening around 6:48 pm. The cashier ( no name tag) wearing white jogging pants and a black top should be taught to not be holding a customer's money and texting... I wanted to scream from how unprofessional it was just standing there staring at her for what seemed like FOREVER to please put her phone down and finish my transaction. As soon as I walk up she's just texting completely ignoring me and my entire interaction was awkward. I look forward in seeing the manager whenever I walk in as she is incredibly helpful and pleasant and I could've right there and then called for her however she was busy putting the price tags on throughout the entire store trusting this young lady and this cashier should be written up. Next time if it happens again I will be certain to say something. If it were my job, I'd be out of a job, period. I did not appreciate spending $43.00 to give her $45.00 and wait forever to get my change that probably was about 3 minutes total just staring at her and she gave no care because obviously it's welcomed. I have seen the manager at this location train and she is stern, hard pressed while being gentle and extremely patient so I know it is not happening in her presence. We all have things going on at home, etc but that's what a break is for!!
As a professional, please do not respond with, " I'm sorry to hear this. Please email me or please understand.... ( Whatever reason is given it is not good enough)"
In my customer service career as a young cashier I had to learn the hard way by receiving a write up, having my phone confiscated by management until the end of my shift or being sent home without pay.
I do understand that this generation is pretty much... RELAXED to a certain degree but it is common sense, " the customer service is the first contact, is responsible for creating that warm and inviting impression to keep customers coming back vs to their competitors, are responsible for adhering to their employment hand book guidelines of what is acceptable and isn't and the customers wanting to come back purchasing inventory is what creates profit and raises"
Please, get it together. Give your Manager and the old lady a raise as they have been the consistent employees in that store since I moved to Wood Dale years ago. Stop hiring anyone and if you do ensure they have common knowledge of what is expected or train them properly so that these young folks understand.”
“Store has plenty of selection. Best grocery store with the freshest food around the area. Owner is a very nice lady. She provides fantastic ethnic groceries and a decent price.”
“I stopped there the other day to get a phone mount for in the car. The first one I bought did not work right?
So when I went back in the manager was so awesome judy. She even came outside to try and help me with the second one that I bought. I have never had an employee, let alone A. Manager at a dollar general come out and try and assist me with a product that I bought.”
“I loved how it’s close to my house. I hope palatine keeps this store in business. They have good employees and the manager is so nice and awesome. I give this store 10 stars.”
“One stock kid who was wearing black shorts and a hat (he had bleached hair) today was saying how America was going down and why celebrate Memorial Day…I stepped in while passing him and said Memorial Day is for the troops that fought for this country. Because of them you have a job if you don’t like it here then get out. He smart Alecy said thanks for the insight.”
“I went in to make an exchange and the cashier had to call the manager over for assistance. Manager said they don't usually take return items if it's a manifacturer issue, but he did the return for me and said they'd "assume the cost of it to keep a happy customer." I appreciated that he did the return/exchange anyway and was pretty professional about it. Now days that type of service can be hard to come by, so I left feeling good about this place and their commitment to customer service ?”
“Great little place. Mexican store with tons of little things used for ceremonial pieces and all sorts of stuff you would find on 26th street. We actually were looking for a knock-off of a San Marcos blanket (those super warm Mexican blankets). And found plenty here. Reminds me of growing up and walking the small markets on 26th street. Great people inside who were super friendly.”
“You can always get some great deals at dollar tree, but the atmosphere of the store is always just... super depressing none of the employees ever seem happy to serve you.”
“A ton of stuff, overflowing in some sections. Went in to get a paper tape measure, finally finding it with a lot of help from really nice staff. The price is $1.25 for unmarked items, with some marked items going up to $5.”
“Good products for a great price, very kind employees, and lots of good products. I highly recommend to go to the dollar tree instead of target or Walmart if your buying common items because at target dish soap is $3 while at the dollar tree it is only $1 for the same size and brand of dish soap. Be sure to visit the dollar tree on your next shopping trip.”
“As the first to review this place I find it very convenient affordable and very hospitality place I hope it gets better and better in the community I find a graceful that I can walk near it and is very close by.”
“I like this store, it is located in a convenient location. There is always a place where you can park your car. Large range of products at low prices. I always buy some kind of toy for my little daughter here. The goods are displayed well and neatly. The store staff is very polite and pleasant to talk to.”
“I have to call out and thank Julie!! I was looking for a Christmas decoration and our Dollar Tree was out. I called this location and Julie was so kind. She let me text her a photo and she found what I was looking for. She put it on the side for me and I picked it up the next morning. So helpful and kind and I just wanted to thank you for going above and beyond. A+++++”
“$ Dollar Tree. I'm always excited to visit Dollar Tree Always check what is new in one dollar. Many things are like you can't imagine in one dollar. Today good variety of Christmas ornaments was there. I filled my card with Christmas Good variety of Christmas cards too. Beautiful vases, mixing bowls, dinnerware, picture frames available. Good place for the money I spent . Highly recommend and will visit soon”
“It's nice. There has to be a better way to stock so you aren't crawling around things. They should stock after closing. With new prices... perhaps. Can't even get to a side of aisle.”
“You got to love your local dollar store. Yes, yes a lot of stuff can be really cheap but I mean it's $1. If you want too decorate you home for a holiday and don't want to pay $50 plus for some holiday decor, go here! It has great holiday decor for only $1 a decoration!”
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“The other day it was so busy and there was only one cashier named Diane. The line went all the way back to the fridge. Customers were very nasty and rude with her. She was very friendly and has great customer service given how other customers were treating her. They definitely need more assistance but there was no one else there.”