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August 2024 by Colin Bianchi
Washing my car and the pressure hose all off a sudden burst and hit me with the high water pressure. Called the number on the door no one answered and they don’t have a voicemail. Called the ever wash customer support number and they offered no help and pretty much hung up on me.
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August 2024 by Marquee Schulz
Everything was fixed for me coming back! Customer service was very helpful & I will be a returning customer! I love the customization option of washing yourself. Especially on things like our dirty bikes ect.
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August 2024 by Willie Words
I was in the area and decided to stop by this wash. Best decision i ever made I was happy to see most of the dirt and grime was off my car and left with a clean shiny finish. I highly recommend this place. Also they have monthly packages as well
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August 2024 by Bryan Kerber
Great Place. Great Price. Memberships as well. Self Serve or Automatic. Love that you can choose between the 2.
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August 2024 by Patrick DeLong
Best deal in town, they have the best soap and best self serve bays in all of Rockford,
Very clean site
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July 2024 by Emily Fitzgerald
I found a flyer advertising a free Ultimate car wash (worth $25) at WOW for first time customers, and absolutely checked them out the next day. When I pulled up, there was a sign posted outside the pay station with a link to the same offer, so everyone can take advantage of this awesome deal!
I only interacted with one staff member, but he was friendly and helped me orient my car correctly for the wash. The wash itself was pretty standard and I left with a shiny, clean car. If you're near Riverside and want a good wash, I'd recommend checking this place out.
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July 2024 by Gustavo Zuniga
I like the fact I can wash my car on my own accord and take my time. What I don’t like is being charged $20 when the machine says the $5 minimum was met and I pressed STOP.
Guess I need to bring a roll of quarters when I want to wash my car because the card reading machine overcharges you. I feel robbed. I won’t be coming here again.
Response to the owner’s response:
Thank you for the explanation, however this does not excuse the fact that I was misled by the charge on the machine vs what’s on my bank account. I was charged $20. You say it’s pre authorized since you don’t know how much I am going to use it, so why does the machine give the impression that I can be charged only $5 after reaching a minimum time? Why give that fake impression that the customer has any control of what they are going to be charged?
Don’t you think the pre authorization of $20 regardless if you use some of it is an important thing to put next to the machine? “A minimum of $20 will be billed to your account if debit is used” so many people probably have gotten money taken from them.
Changed my review to one star. Appalling!
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June 2024 by Dennis Bates
Went there to wash my car but didn't know it cost $5 to do your own wash I can spend five bucks go through a automatic one my opinion I think it's too high plus when I saw it cost 5 I just left
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May 2024 by Mitch Johnson
I personally think it’s fun to wash my own car, so the idea of this place is cool to me. You get to choose how you want to wash your car, everything from tire shine to normal soapy water, and do it yourself. The problem is that it can get pricey if you take your time, the building is a little rundown, and sometimes the nozzles don’t work at all. For instance, today I went in and paid and the nozzle didn’t even shoot water out of it no matter what setting I used. The minimum charge is five dollars so I unfortunately lost that money, tried a second bay (which ended up working) and paid another six dollars. Customer Service didn’t pick up the phone, so I would probably recommend skipping this place and going down the street.
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April 2024 by Alex L
The mobil gas station 60 seconds down the street has a car wash that's better priced and superior in every way.
This wash failed to clean my back window... Like, at all. I could have done a better job with a kitchen sink sprayer at a distance. I called to complain and the manager tried to gaslight me, saying it was because of my car. I explained that the Woodman's car wash manages to clean my back window. He tried to gaslight me into saying that's because it has brushes. I then explained that every Kelly Williamson laser wash in Rockford also does not have this problem. He finally stopped lying and admitted that it was a bad design for the car wash.
I asked for a refund which he said no to. I asked for a wash of equal price at a different car wash of theirs which he also said no to. He took down my name and a number and said he would call me next time he was out there to let me have another wash.
He acted surprised and asked what I was expecting from a $5 car wash. I guess I would expect it to do at least as good of a job as the $4 car wash at Woodman's or a comparable job to the $5 touchless car wash 60 seconds down the street at Mobil/Kelly Williamson.
Update: It's been over a month and the deadbeat manager never called me back.
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March 2024 by Devon Dikancic
$5 Just To Start It! Only 10Sec Added Every Quarter You Add After!
Total Rip Off!!??
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March 2024 by richard smithson
Wayover priced did not complete the work that I wanted done when I brought it in you can definitely count on. I won’t be back to your car wash again.
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March 2024 by Vianey Acosta
Don’t expect me to tip you if my dashboard was not wiped ,vacuumed not completed
When I paid for outside and inside service.
$4.00 extra for mats? Not going back there.
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January 2024 by Mag Delani
Extremely outdated raggedy equipment. And don't dare use a CC in their machine. It will hold an entire $20 for days for a 5 dollar wash. Then after you authorize $5 it steals $20 plus off of your account. Scam much! There are No signs with instructions and details regarding amounts and minutes usage. Talk about a blind transaction which isn't even legal. Then you contact Cris Riverside Corporate, yes he said he was corporate...and he obviously hates his job. He was rude and offered no resolution. Just combative and rude. Days later and still no resolution. Might be time to file a BBB Complaint at this point. RUN from this place.
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January 2024 by Catherine Evans
Definitely not impressed. I just got my car washed here and I got the speedy detail with the best wash and they didn’t even vacuum my passenger side or wipe anything down on either side. I have three kids who I do let eat in my car so that’s on me however there are still crumbs everywhere. I came here because I had always loved how super suds did it. I will most likely not be back unless it’s for an exterior wash only. The photo I posted is one after my car had been vacuumed??Update… doesn’t look like it was towel dried very well either (picture of rim) Changed to 1 star. And after further inspection they vacuumed under none of the seats. I would give 0 stars if I could.