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August 2023 by Sheila J.
The auto service manager, Michael at the Walmart in Rockford on Walton is a hidden gem! He is VERY knowledgeable of products, services, compliances, etc. It also looks as if he runs a pretty tight-ship by taking notice of all that's going on in the department. I recommend you to go to this location for auto services.
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July 2023 by Kimberly M.
The young lady in the bakery lied about being booked with cakes so she didn't have to make it because she's too lazy! don't get cakes from here
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May 2023 by Nicholas S.
Came in to do either a simple return/exchange for a battery charger, girl at the counter called for supervisor "Bryan" who proceeded to ask me if there were batteries, without thinking because most business understand stuff gets lost especially everyday thing like batteries. So I told him no and Bryan proceeds to pull out 3 phones to look for the product to tell it came with them and they can't return it, ok whatever. I proceed to say is disbelief "over some f*king batteries?, that's stupid as shit man" My comments weren't OBVIOUSLY directed AT HIM BUT THE SITUATION. After 2/3 cuss words he proceeds to tell me if I don't like it I can leave or have loss prevention take me out. So because Bryan lost his composure over words I decided to become disrespectful right back and ask for a manager. Don't care about the return but the fact your team lead/supervisor can't deescalate a situation and threatens to kick out customers who don't understand your "credit" return policy. Happily went to Target after leaving and calling Customer Services. Maybe train employees to handle situations better and actually keep their composer. Then explain to them the policy instead of just spewing it out like I know it to a T and work there. Never coming back to this Walmart again, always an issue here and honestly it's ridiculous corporate doesn't step in at this location. Absolutely horrible.
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November 2022 by Angel D.
This is getting more ghetto everyday :( I am at a loss of words for what happened here last week...do better Walmart!
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October 2022 by Amy F.
Walmart recently remodeled the store on State Street and Walton in Rockford. My question is: Why does it look worse than it did before? The grocery is horrible -- meat section was disgusting. They are out of or have discontinued many popular items. The produce section is also disgusting. Where is the manager? I will not be going back.
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September 2021 by Latanya H.
Do not order from Walmart website to have your order sent to your home!! I did this and was told my package would arrive on a certain date. Waited until 8pm and still no package. Called customer care on the website & was told my package would be delivered at 10pm. So I waited until approximately 9:50 pm and still no package. Called customer care on the website again and was now told that my package would not arrive until tomorrow by the end of the day smh. I complained that this was not what I was told earlier and that I would not have waited up looking for a package that wasn't coming. No compassion shown for my inconvenience by the person I spoke with. Instead just given the option to just cancel order. I will NEVER order online from Walmart again!!
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May 2021 by Hunter S.
I'd leave zero stars if I could. Called ahead to see if we could car camp here. Was told we were allowed. Got there and security tried to make us leave so we went in to ask the manager. Not only was she incredibly rude when telling us we weren't allowed to park, but could not care less about our situation. Despite having driven over an hour just to get to this Walmart because we were told it was okay. The manager is a downright terrible human being and I'm glad to never step foot on this property ever again.
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May 2021 by Jack W.
I walk into WalMart Rockford at 940pm on Saturday 5/22/21. There are NO CASHIERS OPEN and the Scan & Go line has 20-25 people waiting in line. I ask the acting manager why there are no cashier's open, and her excuse was, short staffed, people called in. BS !!! I said you just have 25 people working here right now. Customer Service at Walmart is non-existent normally, and the people there don't know their arse from a hole in the ground. But no cashier's is ridiculous. They most likely wanted to stock up and close early at the expense of customers. Amra is the manager. Ginny is the District Manager. Somebody fix this.
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October 2020 by Susan B.
Walmart's Bakery sells Marketside brand products. I purchased Croissants and sadly they are just bread shaped like a croissant. Really bad
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May 2020 by David R.
This place employee's liars, thieves, and people who don't deserve to breathe the same air as decent human beings do. Do not waste your time and money going to this store...it's run by people who act more like slave laborers than managers who are supposed to have their worker's back, especially if there's seniority involved, bathrooms are constantly dirty cause of ignorant slobs who use them as their personal space. The workers are easily overwhelmed when there's a rush and instead of stepping up and actually helping the people that they themselves hired, they tend to hide in their little offices and push papers around and act as if they are doing something important, when in reality they are despised by their employees and are only in that building for that check. Disorganized merchandise always lays scattered around in a cluster mess. People often complain about customer service when in reality it's the people in charge of them that are souless and act as if they don't care, so the employee's imitate that perspective and it reflect's poorly in everything they all do. Bottom line? DO NOT SPEND YOUR TIME BEING 5 FEET NEAR THIS BUILDING, STAY AWAY!
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April 2020 by Amanda A.
Jesus Christ BTF better go back in there website. But please do not inflate the prices. BTF is only 1 dollar and Inwant it to stay that way. Sorry it sounded dumb
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December 2019 by Shadow R.
This Wal-Mart is clean, very efficient the addition of more self checks is mice it means lower lines, And less waits. They clearly addressed a few complaints, And that's awesome. Prices are affordable enough and you don't get mugged for a receipt on the way out like at the other walmarts, lol. Also they have security. Now it should be armed security but I suppose it's better than none.
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November 2019 by Joy K.
This store has the most employees that spend a good deal of time avoiding work. One set of 3 women were talking about what clothes they were going to wear out on the weekend. Another group were talking and bashing customers when they walked by. Don't bother asking questions were you can find a certain item because they have no clue. Obviously the daily shift meetings are not happening at this store. Nor is proper training At this store they have people checking your receipts and your bags. When I didn't want to show mine I was told that it is required. Only one if the three exits had a person on the doors to do this and then they were not consistant. I watched before I checked out and they do not target elderly . Some they check the receipt and the contents of the bags and some only the receipt. Maybe they should hire baggers and someone to escort you out from the checkout to the door. Remember there are cameras everywhere to witness if someone grabs something or doesn't scan something. They have people that sit at monitors and watch the cameras. They have self checkouts to decrease their overhead. Sam Walton would not be proud of this.
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September 2019 by Ricky L.
Terri at customer service was very nice and helpful. She was happy as can be and made my day extravagant while returning T-shirt's
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August 2019 by Mari H.
What an absolute joke of a Walmart. I am literally being hung up on repeatedly after waiting an hour to find out about an item in stock. Walmart should find more competent employees to handle CUSTOMER SERVICE, how unbelievable rude to ask me to hold have me wait an hour and then not answer any of my phone calls when I call back. Literally can't even do their jobs.
