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February 2024 by Dan Didier
Not much to share I just went in there to upload my new device. It only took a few minutes to set up and then it downloaded by itselfno chords no waving just hooking the phone up and all the storages came through in the next 2 to 3 hours to the new phone. Technology worked in my favor this time in that store for a limited time.......
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October 2023 by Dustin Hess
manager went above and beyond to help my company, greatly appreciated!
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October 2023 by Marwan Hamza
It's a great company BUT every employee tells you a deferent price and treat you like trash all they care about is the money
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August 2023 by Leah Cabrera
I’ve been with us cellular for almost 20 years and I am very impressed with the staff at the east state location!! Michael was absolutely amazing, informative, and professional!! He took his time explaining everything and got me the best possible plan and products!! Thank you
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July 2023 by Sophie Tillema
Chris helped me get set up with my new phone tonight and explained everything in a way that I could understand. His humor and general friendliness made the process of switching fun.
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July 2023 by b cast
I upgraded my phone yesterday. The young lady who helped me was great! Very experienced and knowledgeable. It took awhile to transfer my data to the new phone but they have no control over that. Everyone there was friendly and patient with me and I love my new phone!!
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May 2023 by Terry Tice
5 Stars isn’t enough for Melissa an Chris at the east state US Cellular store . Lost my phone while working at golf course , Melissa went above an beyond helping me with getting replacement through insurance, ( no help from them ) she saved me $$$$ with my plan an got a iPhone 14 pro. Chris got it setup an going with all the accessories. Apple service a diamond in the ruff , got my iCloud transferred too …. Thanks to all ! ⛳️
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May 2023 by Alastor Naruz
I came in in regards to a cracked screen on my phone to see what my options were about either transferring data to an old phone, having the screen somehow fixed, or to see if any replacement options were on the table. Jaimee was super kind and very informative about the steps I had to take in having my phone replaced and luckily for me, my phone had device protection on it! Jaimee informed me that all I needed to do was submit a claim online and if I was lucky enough, a replacement (same make and model too!) could be delivered to me by the end of the day! The claim process was easy to fill out and thankfully it would seem that I will be able to get the replacement before the day is up. I am very appreciative of the help and information Jaimee provided me with and would certainly recommend swinging on in to this location if you have any issues with your phone! :)Edit: Sure enough, I received my replacement phone before the end of the day and it works like a charm! If I could add more than just five stars, I absolutely would!
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May 2023 by Brandon Klossner
This company will lie to you about about speed throttling on unlimited apart from that great phones and selection of accessories
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March 2023 by Lisa Kapity
The associates are helpful and polite.
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October 2022 by Aaron Fagerstrom
Stopped in to get help w call volume for the ear piece(it needed to be cleaned). The Mgr informed me that I would no longer be able to make calls with my s9 shortly after the new year. "They're phasing out your phone. Good timing though, we have a great deal going right now." I didnt have the time that day. Stopped in again last Sunday and got rude service bc I stopped in close to closing time. I apologized to emploee for having stopped in at all.So today, since the deal was done on the 5th of oct, I stopped in on 173. Guess what I found out-that Mgr lied. 3g is being phased out, not 4g. I don't need a new phone. What can you do except shake your head at terrible customer service.BTW, I've been w uscellular since the 90s, maybe its time
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September 2022 by luke nespor
The customer service here is terrible, my phone was malfunctioning and i have insurance, and warranty and yet they did not help me at all in the process of getting it fixed or repaired, not a fan of this place or U.S cellular
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July 2022 by Edna U
Went to E State location in Rockford for additional service, got a text after 5 mins they taking our number to head back in the store as we were 2nd in line to be helped shortly, 1.5 hrs later 2 consultants went home with no word acknowledgement just to let us know how long we still have to wait. We’re existing customers and felt ignored and not given importance since there is no upsell expected to make. Bottom line it is very poor customer service to existing patrons.
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February 2022 by Douglas Hillers
Very unprofessional. Didn't hold phone I was told they would.
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December 2021 by Robert S
Great. Fast technical service and extra precautions for Covid protection
