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December 2023 by Sylvia Lawrence
I've never had so much trouble with receiving and the manager amy she said her name was. She was very rude called me a lier my phone call was recorded and I also have the delivery driver on camera. But Nothing will be done because it's located in the slum of Rockford you get what you pay for here. It doesn't help to call them I talked to 4 different people no help you just get a run around them an fake apology on here. I still don't have my package I contacted my attorney and told her I don't know what to do they are holding my stuff
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September 2023 by Ann Mahrii
I was very pleased with the human assistance that was there. She was very informative and helpful with the return we needed to send. I was hesitant on going thinking that it was just automated and no one there to help us if we had questions or concerns. I’m glad we went and have my receipt for proof too!
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August 2023 by michael williams
Very quick service.
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August 2023 by Carol Conderman
Everytime I use this location it's fast and efficient, good people there.
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May 2023 by David Prebula
Great employees, friendly, helpful and professional. I appreciate how easy they make it to either drop off a return or to send a package.
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April 2023 by Asa Rowan
The automated system is frustrating and unhelpful. When I did get in touch with a human they needed more information than I had. I'm not familiar with the ins and outs of shipping but the lack of customer service is extremely surprising considering.
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March 2023 by Cheers Love
Very easy to send package. Friendly service
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February 2023 by Ryan Peterson
I work at this ups airport so it's nice and fun
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December 2022 by Hailey Taylor
Good place to work seasonal
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December 2022 by Dylan W
Drop box gets picked up at 6:30
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November 2022 by Willa Cooper
The people at ups is so nice to me anyway thank you
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August 2022 by Gene Frakes
Best quick and convenient little stop you will ever make when your in need of returning that pesky little Amazon item you didn't want or just dropping off a package to send to family.My quess is that the longest I've ever had to wait was less than two minutes because of one person ahead of me. The reason it is a guess is that all the extra time I spend there is usually because there isn't any customers there and I can't seem to keep my mouth shut. With that said, I feel that all the great UPS employees deserve a big "Thank You" for the awesome customer service and for putting up with me ;)
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August 2022 by Connie Bloomquist
Great and easy return of a package. Agent was very pleasant and helpful.
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July 2022 by Janet Stupec
Brian is super helpful and friendly! Great service! Package was right on time also!!
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June 2022 by Michelle M
Driver didn’t leave my package when he should have.. called the 1800 number and they told me the driver messed up. He contacted the Rockford location and a lady called me from that location and informed me the rules changed and the driver didn’t know. I asked if he would be returning to drop off my package since it was his mistake… this was a Friday… she told me no he’d be back on Monday… so he made a mistake but she didn’t care. The lady was very rude and hung up on me. I called later and a different lady set up to have it delivered next day. Was happy with that solution but seems some employees over there need some training.
