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August 2023 by Heidi L.
A store is commendable, even more so nowadays, when they serve the customer, not necessarily just try to sell you stuff no matter what.I had already put expensive parrot toys in my basket. Needed help finding a dog ramp for a geriatric pound puppy who has vision, gait and balance problems. I had already searched online in several places, read reviews. Became clear you needed to check these ramps out first.Had already been to two other local pet stores with unsatisfactory results. Went to Petco as third option because I was in the area. Staff showed me where the ramp(s?) were, explained a little. Then she asked me to wait a moment. Called a colleague at home who had several very large dogs. The colleague knew all about ramps. These are the features you need to look for, watch out for x, etc. Basically I received excellent information. The Petco had one ramp in stock; it would not fulfill my purposes. I did not purchase it.But because the service was so great, I requested further assistance from the staff person who was present and purchased more items before leaving the store. I will return to this store now and purchase more. Some stores don't understand when all you try to do is make an immediate sale, the customer goes elsewhere. Permanently. I have left baskets full of merchandise, in disgust, when people tried that. Of course you never return.But after this stellar customer service assistance, I will now drive out of my way to purchase at this Petco store. I will purchase more from the store vs online (as I had been).Professional pet supply purchasing assistance is alive and well at this Petco store. Much appreciated. Please consider patronizing this store.
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May 2023 by Lee G.
I do not recommend going to Petco in Rockford. I had called on Saturday night and talk with a friendly lady on The phone about Cumberland turtles she said they had 6 in the tank come in and the lady. Would assist me and tell me which one were male. Or female. I had purchased 2 females from the Petco indicao the week prior and wanted to add 1 more turtle with them so Sunday. I woke up and drove 40 minutes to purchase a turtle there and asked Sam which one were male or female? Sam was very rude and said she was not allowed to discuss anything about the turtles with me so I decided to Google it and pick out the turtle I Thought was the one I wanted, I got Sam again and then she asked me what i was gonna do with the turtle i told her i was gonna add it to my fenced in pond outside. She said I was not allowed to purchase a turtle and put it outside. I showed her a picture of my fenced in pond and she was very rude and told me that they would not be selling me a turtle to put outside, But yet they have six turtles and a tiny aquarium. I Had purchased 2 female turtles 2 weeks ago at Petco in Dekalb IL and they were great.
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November 2022 by Google user
The Petco vaccination clinic offers an affordable opportunity to Get your pets vaccinated. The appointments are only five minutes long so you have to make sure you’re on time, but they were very gentle with my cat. They also provide you with the rabies certificate and a little file folder with everything you need in it.
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October 2022 by Desiree Craig
The Petco vaccination clinic offers an affordable opportunity to Get your pets vaccinated. The appointments are only five minutes long so you have to make sure you’re on time, but they were very gentle with my cat. They also provide you with the rabies certificate and a little file folder with everything you need in it.
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July 2022 by Chey Knight
This was my 1st time using the Petco Vaccination clinic. I usually take my sondog to Frost but I wanted to try something a little more quick and easy and they were! Very fast, efficient and super friendly staff! I will be bringing Haze here from now on.
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March 2022 by Ethan Rogers
The love of God's creatures is definitely present. Thank you for your services.
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December 2021 by Grant S.
Not bad it's a pet store I did end up getting I think a Petco card a credit card but it never came in the mail and it's on my credit report so I'm a little uneasy about that but overall they have the right food and the right bones and treats for your dog just a little bit pricey
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April 2021 by Alicia Guy
I've always liked shopping here for my dog essentials. I haven't yet used their veterinarian serves yet
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March 2021 by Cindy Long
Bonnie G at Petco is the best! My dog Penny Pepper (LOL) always looks and smells so good after Bonnie bathes and grooms her. She takes extra care to make sure I’m aware of any issues with my dog, and she truly seems to love her job. Highly recommend; 5 stars!!
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April 2020 by Brittney Mundell
The absolute WORST experience of my life. I bought a male beta at another pet-store, was told how to care for it in a fishbowl (pointers and tips) and I own 3 others in a fishbowl for several years. First, an older woman told me “You’re not buying that for fish, are you?” and i simple explained my situation. she goes “Oh whatever” and complains to a CUSTOMER where i can hear her IN FRONT OF MY FAMILY! i bought the fish bowl, got asked the same questions by the cashier and giv
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March 2020 by Robloxs Boy
Good prices
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February 2020 by David Gates
I took my cat there for a Rabies Vaccination.The Main Reason I Decided 2Go There Was Because it Was Supposedly TEN Dollars.Then it Turned Out It COST THIRTY NINE Dollars!They Need to Explain Prices More Clearly (For First Time Customers)
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March 2019 by Taylor Tracey
i don't recommend anything from petco considering they get their animals from puppy mills. They should be put out of business.
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February 2019 by Paige Essington
Brought my dog in to get groomed. Got him home and half of his nails were bleeding, the groomer hit his quick on multiple nails despite the fact he has a visible quick. This is very painful for the dog and can lead to infection. Feeling so bad for my baby and the groomer didn’t even inform me of the issue.
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November 2018 by Olivia B.
I was treated miserably by Andreina who is a cashier on 11-04-2018.. Oh my goodness what a unfriendly Twatty Snob..She talked down to me didnt say Hi or Goodbye and threw the products and receipt at me. It does not represent the Petco name when you have employees treating faithful customers of over 35 years like utter garbage. I will never make another Petco purchase again and have told all of my friends & family to do the same..She should not be working with the public, Andreina has the personality of a Snow Pea! She treated me like I had a catching disease and that she was going to get it So completely disappointed