-
January 2025 by Heather Leader
The optician was so nice and helped me tremendously! Highly recommend! :)
-
December 2024 by Oscar Munoz
I decided to give this business another try however my wife and daughter'' prescription was given and it was way off. They had the eye exam there but went to All About Eyes since they had a lot more frames.
We got the glasses, they tried them on and my daughter said she saw very blurry with one lens. My wife couldn't see very well either and said the floor seemed to be tilted.
We explained what was happening to the rep. She took them to measure the lens to make sure they were made per the prescription we provided and it all matched.
She also measures the lens front the current glasses and told us that the change was very drastic. She told us to back to Pearle and so they could give us another eye exam. And that we could go back and they would redo the glasses for us at no cost. Or that we could take the eye exam there and would only charge us $30 each.
We went directly to Pearle but all we found was a note saying they would be back by Noon. We went back a hour later and explained what happened. The lady said we had to make an appointment but she said they had no openings for for my my family. Not all together, had to be different days because there were no openings to take them all one after another.
I told her that we had trusted their business, that we had compared previous prescription and they were off by a lot. From a -0.25 Sphere to a +0.75 on my wife's prescription and a -2.00 to a -1.50 on my daughter's.
All the Pearle rep said is that they could redo the test but we had to wait and make an appointment. She also told me that the change could happen and that the doctor wasn't just going to make the prescription up. Not a good attitude.
I decided to take my business to All About Eyes, Shelby understood the situation and scheduled my wife and daughter for the same day and will only be charging us $30 for the eye exam and will redo the lens at no cost.
The doctor was nice, liked her more because she speaks Spanish. Unfortunately I wasn't able to talk to her. The "customer service" however, is good enough to keep our family from coming back.
No Pearl Vision for our family, it's blurry, they can't see nor understand the customer.
-
November 2024 by Rebecca Brown
Undoubtedly the best experience i have ever had at an eye doctor. From the two office ladies i spoke with (Sherri and Becca) to the doctor herself. Ive had a lot of anxiety over the years when it comes to eye exams but this was a really smooth process. I highly recommend this place.
-
October 2024 by joel ramos
I took my 12 year old son to get an eye exam for contacts. Doctor was very nice and that’s the only reason I gave them 1 star. When it was time to pay they never asked about insurance. Then they tried to charge me for services that I didn’t ask for and that was covered under my insurance. Mind you, my son is a minor and anything other than the basic exam should have been discussed with me. When asked if I was going to pay for the added services I said no and got attitude from the employee. I showed her my insurance coverage and showed those services were covered.
Glasses are way overpriced. When asked why the price on the frames were blacked out I was told it was because there were new owners and instead of relabeling all the frames they just blacked out the prices. I was quoted almost $400 for a pair of Rayban glasses, after insurance. I got the EXACT same glasses for under $50 at EyeGlass World down the road.
I will telling everyone I know to beware of this place.
-
October 2024 by Ian Harris
Very friendly and helpful!
-
October 2024 by Desiree Apple
Staff was amazing, but doctor not so much. Hopefully, she did an OK eye exam, I will know more on that when my glasses come in. But the exam seemed rushed and not as thorough as other exams I’ve had over the years from other doctors, and the doctor seemed rather aloof. Her bedside manner was not mean, but not especially friendly.
-
October 2024 by bridget bodoh
Very professional, caring and helpful!!!
-
September 2024 by Lance Woods
The customer service was awesome! My daughter had a great an experience myself also. Everything was great!
-
September 2024 by Marie Barkho
On time- responsive to needs, friendly and painless- what more can you want.
-
September 2024 by Martha Miller
From the moment I walked in their office I felt welcomed and met with the most wonderful staff and doctor. They gave me a very thorough exam. I would recommend and have to my family and friends. I can’t say enough about Pearle Vision in Rockford.
-
August 2024 by Faithfully Renewed
I went to the Rockford Pearle Vision on State Street and the Doctor was really nice my eye exam was done and I was told I was near 80% zone ++ Age-related macular degeneration (AMD) & that needed supplements for my AMD. I then picked out two pairs of glasses and they were over $1400 I was shocked at that price but I I really needed new glasses and this is where my insurance sent me I wasn’t even thinking about getting the exam and being able to take the exam results to somewhere else to get my glasses also my insurance company told me that I was not going to pay any type of examination fees because I have $0.00 copay but somehow I ended up with over a $290.00 copay which included the cost of supplements which were no covered at the cost of $119.00 so my exam fees ended up being $171.00 who I’m going to be taking to my insurance company over because I feel like I have now been lied to about everything.
I was told that my prescription lenses would be sent out and it would take 7-10 business days to get them done and they will call me once I picked up my son. I realized that I had been lied to and that I could get my glasses and supplements anywhere. I would have to use my allowance on my contacts that I was going to try during the free trial period. So I called and canceled the order and told them to refund me because I was not wanting to pay that high price for glasses. They told me that they couldn’t refund me I then told them I’ve already called my insurance company. So I will fight it. I don’t know why they charged me so much other than they work for commissions and. Profit
Only no matter what they made me feel as
If they were only willing to rip me off for their gains I am on a fixed and I have Medicare and I will tell you that I will report this to them also because I can get the same quality of high end eyewear at Costco for nearly 1/3 or less and they don’t work on commission so they only care about making sure that you receive the best eye exams and eyewear. Never again will I be a fool where I go. Because you have Medicare or Medicaid or any other insurance these companies shouldn’t be upselling you for frames and lenses there’s a lot more the this issue I won’t get into but I felt it only right to warn other people about this problem in hopes that no one else gets ripped off.
Just know it’s your right to shop for your
Glasses or eye care anywhere you want and they
have to provide you with the prescription for your
Eye-wear glasses immediately and contact prescription after your trial wearing time to make sure you have the correct types of contacts for your needs. May God protect you just as he
Protected me that day. Thank you. Hope this
Helps you out.
-
July 2024 by Kaleb Caudel
The overall service was outstanding. I couldn’t have asked for better service. I had a late afternoon appointment, and was checked in and taken to the examination area in less than 3 minutes. The staff/reception was amazing and answered all my questions. The lobby and exam room was clean and organized. There is also a great selection of frames, including sunglasses to choose from. Thank you to Dr.Diane Slotemaker and the tech for such a wonderful experience!
-
July 2024 by Ellen Rosenbaum
I waited for less than 5 minutes to see the doc. She is very kind and caring. She explain the findings thoroughly. Friendly staff.
-
May 2024 by E B
The optometrist takes time to get to know her patients and listens to what makes us comfortable when it comes to our eyes.
-
April 2024 by Patti Vucsko
there were great and had no problems,
