O'Reilly Auto Parts store #1419 in Rockford, Illinois, located at 3816 Broadway, offers a wide range of parts, tools, and accessories to meet automotive needs. Customers appreciate the helpful and friendly staff who go above and beyond to assist with projects. The store provides various free services such as battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. They also resurface brake rotors and drums and mix automotive paint, with some customers highlighting the excellent job done on rotors and paint matching. The store features a free Loaner Tool program, which is helpful for those needing specialized tools for their projects. Customers often share positive experiences with the staff, describing them as professional, kind, and accommodating. For example, employees have assisted with battery replacements, changing bulbs, and even cleaning and painting rotors. The staff’s willingness to help with simple tasks like changing a bulb or providing advice adds to the customer satisfaction. Despite occasional challenges like system outages, the staff's efforts to provide service remain appreciated. Overall, O'Reilly Auto Parts in Rockford is known for its good customer service, helpful employees, and quality work on vehicle parts and maintenance needs. With numerous services and a friendly environment, it continues to be a trusted location for automotive parts and assistance.
I was there on Friday, March 7, 2025, around 2:00 PM. Jim was working along with a lady, who’s name escapes me, but they were pretty crowded but took care of the needs of each customer as accurately and timely as possible. Both were very nice and welcoming.
November 2024
Jim, Ignacio and Nick were extremely helpful today! I had to go through a lot to determine if my battery needed to be replaced. They worked with me to match a price for me and installed my new battery for me! They were professional, kind and accommodating. I recommend this O'Reilly's.
September 2024
I dropped off my rotors this morning to the manager at O'Reilly's on Broadway in Rockford, he not only turn them on their lathe, but clean the rust and painted them! What an outstanding job! It's good to see good people who still believe in top-notch customer service! Great Job!
