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August 2023 by Nunya Bizznes
Bought this beautiful used serger here ❤️ im so excited to learn to use it. I loved that it was already threaded with fabric in it proving that it works. I turned it on and didn’t touch any dials and it works great. It came with thread, needles, the pedal, some tweezers and a copy of the manual. It runs very smoothly and the price was great for a first serger. Thanks!
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May 2023 by irene breuhaus
My husband brought my serger in for repair. He ended up coming home with a new one. He meant well but did not like the features or machine. I brought it back the same day and they charged us a restock fee of $75.00. The bix wasn't even open. I picked up my old machine. Took it to a great repair and I shop. When I did decide to purchase a new machine, it was from a dealer that was honorable.
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April 2023 by Gina Sherfinski
Great turn around time on servicing my 221 Featherweight, friendly staff assisted me. Thank you!!
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January 2023 by J M.
AVOID THIS SERVICE!Took my machine in to be cleaned and 4 issues. Took a week.When I went to get it the case was NOT closed and had a gap about 1/8-1/4 inch. Luckily they fixed it. There would be no 90 day warranty due to the "condition of machine." Apparently some work had been done previously so their work didn't matter.I should have looked at it more but I was in a hurry and left assuming it was all good as when they called they told me it was working great.Upon getting home I noticed how dirty it was! (see lint in pictures.) I can do some cleaning and that's how I took it in as I don't go beyond that in fear of doing damage. The case can be easily wiped down but so dirty! I am only posting it to show now they clearly did not clean it. If the case is this way and where I can see imagine what they left inside!Used it. Tension was off and hand wheel not fixed. Called complaining it wasn't right and not clean and they said they would fix right away.Went in, the repair did something to tension so that's fine.The lady would not answer me when I asked about how DIRTY it is!The hand wheel apparently is "fine" even though it doesn't work like I have used it for the past 15 years.Not happy at all! I've taken this machine in before and once cleaned deeply it works like new. It shakes so bad, unlike before.
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January 2023 by D Bergman
I could not be more satisfied with the service that I received at Necchi sewing center in Rockford Illinois. I took my Brother embroidery machine in for service, because I was having some problems with it. Within a week my machine had been serviced and taken care of. The turnaround time was great. Not only did they service my machine, I learned steps that I could do to make my embroidery better. A friendly staff and quality workmanship and a very reasonable time and price. I would highly recommend them and certainly I will return for my sewing and embroidery needs
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October 2022 by Richard W.
My disabled elderly friend took a Brother sewing machine to be checked. We were told they would take the machine apart and clean it for $99, so she agreed. They could not repair the problem, so I opened her machine to see if I could. When I did, I foundf the inside covered with lint, dust, old oil, old grease. These heartless people charged an elderly woman who is on a fixed income $99.95 for a service they absolutely did not provide. Please see the photos of the filth inside the machine... evidence they never even took the cover off. If you have had any work done, check it. If you are considering having work done, go anywhere else. I am now going to be helping her file a complaint with Better Business, and will be looking into any help that might be provided by disabled persons services.
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January 2022 by Lisa Chatfield
Great store that sells and services Jenome and Brother in house! Affordable pricing and they have financing available. And they have classes! Great customer service, too! I recommend this store 100%!
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January 2022 by Carol Kathrein
Has repair shop as well as new and rehab sewing machines
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January 2022 by PC Tech2U
Great people big selection.
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January 2022 by Pamela Buse
Always helpful and great classes.
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January 2022 by Debby McCauley
Ross was very helpful and personable. While Ross and I were discussing my machine, Rick came over, myself or Ross didn't ask for Rick's help, Rick came over & interjected his 2 centcomment and then walked away. I have been in the store before and Rick is rather abrupt and rude. My personal opinion is its because I do not own a Brother or a Janome machine. Will not deal with Rick ever again. I had decided to try the store once again as second chance and let's just say Rick ruined it, and there will not be a 3rd opportunity....done
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January 2021 by James Kathrein
Repair on my sewing machine. Nice and friendly people
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January 2021 by Carmel Duffy
Nice place.
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January 2020 by Barb Fredrickson
Great customer service. Staff is very friendly and knowledgable
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January 2020 by William Caldwell
Bought 1 machine, will be buying another, Thanks-(Fur On The Fly)
