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March 2024 by Kc Coleman
They Advertise " No Hassle, No Activation Fee, and yet when you ask them about it, they play dumb and then say "where is that at".. "It's your store do you not know your own promotion"
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October 2023 by David Zurek
Nice person efficient she knew what she was doing took care of me promptly.
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June 2023 by DirtyAidzz
Hate it
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May 2023 by Philip Wilson
This was the Broadway location in town. Unlike other locations it was not the best. I got a screen protector and got home and found out that the representative had placed the screen protector on with multiple air pockets still between the screen and the projector. Which means that now I got to pay another 20 bucks to get it done right by some other store...
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May 2023 by Marcus Baker
Staff are very knowledgeable and considerate. Keep up the Excellent work!!! On point
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August 2022 by Jayro Delreal
They were really helpful. Had me get a new phone As soon as possible. Very nice 10/10
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January 2022 by SOAPMAN WUN
They were really helpful. Had me get a new phone As soon as possible. Very nice 10/10
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November 2021 by gina m.
I have been into this store twice to get my intermittent connectivity issues corrected. Both times, I was told I needed a new phone (my phone has a semi-cracked screen, but has been working fine until the past month). I do not want a new phone, just a working phone (my phone is only 8 months old). The clerk (a young, brunette, bespectacled man) turned my phone off, then back on the first time. The second time he removed my SIM card and then claimed he was troubleshooting. His solution both times was to buy a new phone. When I did agree to a new phone, he said it would be $69.95 and he would "throw in a case and a screen saver". When my total came to $123, my husband questioned the charges. The clerk told him that when he said he would "throw in a case and a screen saver" he meant give us a discount. My husband said "We are not spending any money here." We left, went to a different Metro-PCS store (S. Craycroft in Tucson, AZ). Amazingly, the lovely manager at that store did not even try to sell us a new phone, she did a network reset and VOILA! Problem solved. If you are looking to be sold a new phone as a solution to your connectivity issues, by all means go to the Metro-PCS at Kolb and Broadway. But if you a looking for a fix for connectivity issues, go to a Metro-PCS store where the employees know what they are doing, and are not just glorified salesmen.
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September 2021 by Jesse Cochran
The location on 11th st try telling me I needing to buy a new phone cause my Sims card was not reading so I went to the location on Broadway n talk to Sandra n she couldn't figure it out n I left n then came back to buy a new phone and instead selling me a new phone she went out her way to see if her sims would read n sure enough it did so I purchased a Sims card n it worked.
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June 2021 by Monica Murphy
SCAMMERS!!!!!! went to the Broadway location in Rockford Illinois in late February to have 2 lines canceled on my account and a employee at this location named Destiny kept lines opened and opened more lines under my name!!!!!! No one will help me I HAVE BEEN PAYING SOMEONE ELSE'S PHONE BILL FOR MONTHS WITHOUT KNOWING IT BECAUSE IT WAS ON AUTO PAY I recently notice because I took autopay off ! I FEEL TOTALLY VIOLATED AND NOONE WILL HELP ME
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May 2021 by Monica Murphy
SCAMMERS!!!!!!! went to this location to have 2 lines canceled and employee there did not cancel them and opened new accounts under my name been paying her bill for months now no one will help
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March 2021 by Flash arrow
Jeff, Dee and Sammy were all amazing with helping me with my phone I couldn't get to work they were all super friendly and appreciated how they worked together. I was really satisfied and will go to this store more often!!
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March 2021 by Janice Torry
Destinee And Melly Are So Helpful And It Was A Quick Process I Will Definitely Be Back..
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March 2021 by Charice Hart
Destinee is cheerful and helpful every time i stop by i am very appreciative and will be back
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March 2021 by Teaquwa Sledge
Great experience. The lady’s there go above and beyond to help
