Mattress Firm State Street is dedicated to helping customers find their best sleep. The store’s staff, including knowledgeable Sleep Experts®, spend over 200 hours training to provide personalized solutions with mattresses, bedding, and essentials. Customers appreciate the friendly and professional service, with many highlighting staff members like Vee and Luis for their patience, helpfulness, and thorough explanations. Vee, in particular, is praised for her ability to answer questions, educate customers about different mattress types, and create a smooth, stress-free experience. She is attentive, affable, and offers helpful advice on when to return for good deals. Luis is also recognized for his expertise, guiding customers through their options and ensuring they make informed decisions. The store offers confidence in purchases with features like the Love Your Mattress Guarantee®, a 120 Night Sleep Trial®, and a price match on top brands such as Sealy®, Tempur-Pedic®, and Serta®. Customers feel assured knowing they can return or exchange their mattress if needed, and many leave satisfied with their decision. Although inventory may be limited compared to online options, the overall experience is positive, emphasizing personalized service, knowledgeable staff, and a focus on customer satisfaction.
