Kohl's is a department store with terrific prices and lots of selections in many brands for fashion, footwear, home decor, and beauty products by Sephora. Shopping during sales and with Kohl's Cash makes it very affordable. The store is described as artistic and lovely all around. Customer service and staffing, however, are inconsistent; it can be a hit or a miss. Some employees are very rude and lazy, while others are super helpful, pleasant, professional, respectful, speedy, and efficient. Specific departments like Sephora receive praise for nice staff and product availability, but other areas, like shoes, can lack pricing and sufficient staffing. The store offers hassle-free returns, free store pickup, and shopping in store, online, or via the Kohl's App.
