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January 2024 by Bantshee
The service was really fast. The woman at the counter explained my charge fully and why the different oil in my car. I'm pretty sure this also accidentally fixed a weird issue I've been having since I got the car. All around a good service with nice people.
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January 2024 by clark nabriet
The problem with both my Avalanche and Escape were diagnosed fairly quickly and repaired the same day. The shop was able to schedule me right away without wait. Great service.
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December 2023 by Kimberly Petrus
Only place I'll take my car. Always friendly, professional and responsive.
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November 2023 by MoMo Boolman
I really appreciate them getting me in today and the day before yesterday quickly on short notice. However on both days I just feel like there was a lot of attitude. I don't feel like things were being explained to me thoroughly enough so I had to ask a lot of questions. When I did ask questions it was more attitude. I took it in the day before yesterday & they didn't say anything about my vehicle leaking oil in several different places that has been going on for a long time according to them, that's what they're telling me today. I was just there Sunday! I noticed it leaking today which is suspicious to me. Because they didn't say anything about it Sunday. Nor was it leaking. When I took it in two days ago is because my steering wheel was shaking really bad. I got a tire balance & rotation which is what they suggested but now when I get on the highway is still veers to the left a little bit & my steering wheel still shakes a little bit. & when I asked her about it today, I mentioned that they had only recommended a balance instead of the alignment which is what I thought I needed. I brought it up to her today after I checked out she still didn't say anything to me about the shaking. I don't feel like they had good customer service skills. The men or the women. I can't recall their names. It's really difficult to get my vehicle in somewhere that's affordable especially when I need it & I am able to financially & then to come here and have the negative attitude with the shortness of explanation. I also mentioned to her on Sunday about topping off my fluids and she claimed that they would do that and when I checked it between then and now two days later my fluid is still low. And when I mentioned to her that when I checked it earlier this morning my oil looked low. And she said yeah well your oil is going to be low because it's leaking a lot everywhere. She said that they couldn't do the work because they don't do engine work. She claimed.
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November 2023 by Montego Bear
I took the car to Firestone in Rockford due to a weak/dead battery. Takisha and Jennifer looked up the prior battery service and arraigned for a battery check. The battery turned out to be bad and was replaced under warranty. All of the Rockford Firestone people were friendly and professional.
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September 2023 by Maria Laird
Firestone has always been a good place for me. Waiting on my repair now but I trust their work and heading to Texas tomorrow. Praise God, praying for their workers because been a mechanic is a hard job.
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September 2023 by Bri Elizabeth
They couldn't even handle a proper break change without issues. Had to take the car somewhere else and pay for repairs after they messed up the breaks. Take your car to a local shop where you won't be in danger after driving out of their lot.
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September 2023 by Erik Walsh
Took my car in for brakes and a month later had a terrible noise coming from suspension, Took it too another mechanic and the hardware was misintalled. Avoid
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September 2023 by Felician Williams
Very professional and extremely courteous employees. The mechanic serviced my vehicle in about 2 hours. I was shocked! I'm very satisfied!
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August 2023 by Andrei Petrov
Request for alignment today... The visit is scheduled for Thursday. The service currently looks like this. Buying from them is good. It is impossible to be served, an inconvenient time is assigned, you arrive and you still wait in a live queue. And it's not only here, it's all Firestone all over the country. I know what I'm talking about.
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July 2023 by Zack Westcott
Great service! Tires and alignment and they killed it!
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May 2023 by Alex Candia
took my vehicle in for brakes they charged me 1500 dollars and didn’t fix the problem . the ABS wasn’t even connected, they claimed Joshua was the best technician and he couldn’t fix the braking system?! they are good at charging not repairing now i have to take the time to go to a different Firestone to see if they can fix it correctly.. stay away from the Jefferson street Firestone .Service: Brakes
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May 2023 by Betsy Pierce
Always friendly customer service. Very good mechanical service.
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March 2023 by life after death
Went to multiple firestones in rockford and same thing everytime. They tell you one thing is wrong and overcharge only to tell you after that something else is wrong. Then they do a mediocre job doing it. Customer service is horrible if you question them. Not recommend.
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November 2022 by Mike W
It used to be a good store. Went in today because the tires I bought from Firestone had a nail in it after 4 days, I was behind a lady also making an appointment to get work done. I knew I was walking in without an appointment but it was around 10:00 a.m. and I was hoping they could squeeze a tire patch in before closing. The lady behind the counter told the lady in front of me that they would have her car squeezed in and done by this afternoon because " us ladies have to stick together " which made me hopeful they could squeeze me in. When I got to the counter I was told they couldn't do anything until Saturday hopefully at the earliest. Now this is Tuesday morning and I know Thursday is Thanksgiving but I feel that being I wasn't a lady that I was put towards the back of the line for a quick easy job. I would have understood if they also told the customer in front of me Saturday at the earliest or had me leave it and hopefully squeeze me in Wednesday if they could but no those weren't an option. Called the location on Alpine and was told if I could leave it with them they would get me done today with a brand new tire. Dropped it off there around 11:00 and they had it done by 2:00 p.m.
