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“The workers were nice and welcome, they threw me a deal. Coming back in December to buy more things.the prices are great. They have everything you need. I worked with sky and he helped me through the whole process and was very respectful.”
“Excellent company with amazing customer service! Seth has gone above and beyond my expectations every time I’ve had to either troubleshoot or questions about new products. I will always buy from Electra Health with confidence!”
“Our family never misses this stop when we're in town!! They have great selection, kind associates, collector's pieces, good sales!! It's always a must-stop if we're on the hunt! It never hurts to save that coin and buy previously loved items!!”
“I'm not from Rockford but decided to check it out while in town. I had some questions regarding electronics for guitars and the gentleman behind the basement counter was able to answer them. I then went upstairs to see some guitars. I described that I was looking for and he introduced me to a Godin, which I liked very much. I was so impressed with the customer service I received there, that I am going back to have them evaluate all my guitars.”
“Extremely helpful understanding and patient people here. They don’t try to sell you stuff you don’t need and go out of their way to make sure they can work with what you’ve got. They are honest and very very thorough in what they do. You won’t leave here with shotty equipment or a bad job done. I would only recommend this place for any and all things cb”
“Jeff from the 11th St metro is the Man he goes above and beyond to help out his customers... If I could give him a raise I would he did more then his job entails definitely manager material.”
8AM - 10PM
6560 E State St, Rockford
Electronics
“I went in hoping to buy a replacement cutter head for my Braun electric razor. Unfortunately, if they even care isn't, they're not out on a display shelves. So it was a wasted visit.”
“I walked in and Brenda greeted me. I never felt so comfortable and she was very knowledgeable about what she does she works hard and shes beautiful I want to thank her from the bottom of my heart thank you so much for helping me with my purchase and being patient. Happy Holdays she needs a raise lol”
“Very friendly atmosphere tell you very well to the neighboring people that live in the area get along well with them and they're very helpful regardless of what you need would recommend them highly stop in and visit”
“Always a nice surprise when a phone store experience is positive! I went on Saturday, 1/15. I was frustrated with corporate for making me get a new phone, blaming 5g when my former phone was capable, so I came in right when they opened. Gleice was great, helpful calm and kind. Don't judge Cricket stores from your corporate phone experiences--locations like this more than compensate!”
“Estefania and Brenda are the bomb they gave me the best customer service ever ,better Than Metro pcs ! I got the Best Deal ever !I'm very happy with my new phone :)”
“The location on 11th st try telling me I needing to buy a new phone cause my Sims card was not reading so I went to the location on Broadway n talk to Sandra n she couldn't figure it out n I left n then came back to buy a new phone and instead selling me a new phone she went out her way to see if her sims would read n sure enough it did so I purchased a Sims card n it worked.”
“A gentleman named Kevin helped me set up my new phone service and wifi plan today and he helped me get like 3 different discounts. Dude was super patient and helpful. Give that man a raise cause i typically hate phone stores and their aggressive employees.”
“Big thanks to Mohd Saleem for showing great customer service. Super easy to just come in and walk out in minutes. He showed so much love that I actually purchased three more things before leaving. He was patient, kind, and informative. Super happy with my experience. Give this man a raise. Appreciate you Saleem! ? 5 stars is an understatement.”
10AM - 9PM
281 Deane Dr, Rockford
Electronics
“Best Buy is a solid choice for electronics and appliances, offering a wide range of products from TVs and laptops to kitchen appliances and smart home gadgets. Their selection is diverse, and you’ll likely find what you’re looking for, whether it’s the latest tech or household essentials.
However, there are a few areas where Best Buy could improve. First, the stock availability can sometimes be an issue. It’s not uncommon to visit a location and find that the item you’re interested in is out of stock, despite seeing it listed online or on display. It’s a bit frustrating when you’ve made the trip only to discover the product isn’t available.
Additionally, the information accuracy can be hit or miss. Sometimes the details on product specs or features aren’t fully clear, and when you ask staff for more information, it’s not always reliable. A more consistent and thorough approach to training staff could help avoid confusion, especially for high-tech items where accurate details are key to making an informed purchase.
Lastly, I’ve found that the understanding and friendliness of the staff can vary. While some employees are extremely helpful and know their stuff, others don’t seem as engaged or knowledgeable. A more consistent level of customer service would go a long way in improving the overall shopping experience.
That being said, I still shop at Best Buy for the variety and convenience. Their online ordering and curbside pickup options are a huge plus, and the overall store layout makes it easy to browse. If you’re in the market for electronics and need a hands-on experience, Best Buy is worth checking out, but be prepared for a mixed experience in some areas.
If you’ve had similar experiences or think Best Buy could improve in these areas, leave a thumbs-up ? or comment below. And hey, Best Buy, if you’re listening, let’s talk about ways to make the shopping experience even better!”
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“Why PrimeTime Audio/Video for your TV needs? They save you TIME and explain the differences between all the high tech TVs out there today along with all the various sound bars! And that’s exactly what Will did when he came to our home… he listened to our needs and expectations we had! Will’s in-depth knowledge of the technological aspects of TVs and surround sound was a wealth of information which made it easier to make smarter decisions when it comes to investing in TVs now days! He also invited us to their amazing showroom which you must do! You have a budget and Will works with that! Love our new TVs! And the soundbars with surround sound will knock you off your feet! Brian & George came to our home for final installation. They were professional, kind and respectful and taught me a lot about our new TVs and soundbars! In fact, we decided to get a larger TV during installation and they were so patient with us during this process! They came back to install a larger TV & we were so appreciative PrimeTime Audio accommodated this change! We also bought a theater-quality popcorn machine, built in Rockford and our family is enjoying it while watching movies! If you want the best quality TVs and soundbars out there today, call them! These experienced professionals will help you make a wise investment with your home audio/theater system needs! Thank you Will, Brian & George! Your top notch!”