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March 2024 by Michelle Schwab
Very great service and very friendly employees I can’t wait for my dining table
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March 2024 by Lori Tallmadge
Colin is a gem! No pressure sales and so kind and friendly!
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March 2024 by Dan Chiodini Jr
Angel did a great job of helping us find the perfect power lift recliner for my father-in-law.
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March 2024 by Kirsten Atz
On January 6, 2023 I bought a dining room set and it was delivered Jan 16. A couple days later I noticed masking tape around one of the legs. I started pulling the tape away to reveal a crack. You can see the tape and crack in the photo. Called Ashley’s, they sent a replacement part and schedule a tech to fix it February 29. Tech was supposed to contact the day before with a time window, never heard anything. When I called on the 29 they said the appointment was pushed to March 1 and that someone would call that night for another time window. Never heard anything. Called today to see about a time and they say the appointment was never made. So now I have another appointment for March 14. I regret shopping here. Use to love my new table now I just feel bitter when I look at it.
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March 2024 by Robert Hill
Mrs. Peoples was very professional and helpful. She did an excellent job and we were very happy.
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February 2024 by John Lacrosse
We looked at many items that would support our new large screen tv and our salesman, Angel , was extremely patient with us showing all available prices and delivery dates!Will definitely recommend and will purchase there again ! 5star.John and Linda
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February 2024 by Tee CB
I had an absolutely fantastic experience with the young man who assisted us yesterday and today. His great sense of humor, genuine interest in us, and ability to remember our names made working with him a pleasure. He provided exemplary customer service, balancing helpfulness with respect for our space, which is often rare. His friendliness, patience, and down-to-earth demeanor truly made our shopping experience phenomenal. Ashley needs more people like him; he made shopping in person enjoyable. Thank you, Sabiti!! TnT
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February 2024 by Dawah Tjricha
Very helpful and nice
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February 2024 by Abel Lopez
Grant was very helpful friendly and professional we enjoyed his customer service
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February 2024 by sandra Booth
I was shopping for loveseat n I wanted one in sales add. So didn't have any I asked about. I purchased one n wanted recliner to match and I was folded it was priced wrong. So I didn't get it. The insurance plan was almost same price as the love seat. I sure hope quality is good. Saleman was polite
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February 2024 by Michelle Bilodeau
Professional, clean, workplace, personable and work done in a timely manner.
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February 2024 by Jasmine Robinson
I called early last week about a living room set. It wasn't available, though it was in my cart. I spoke with Angel, and we talked about coming in to do a price match on something else. I got an alert that i could get the love seat. So, im like screw it. Let me see how long the wait was for the sofa. My heart was set on this sofa set. I called back today and spoke with Angel again. So, I'm explaining to him what I see online. He tells me he's going to call me, just let him look at it. He calls back and informs me that there is also an ottoman to the set. I say no to it. He say OK just wanted to make sure. Let me call you right back. The next call was to inform me that my order was ready. All I had to do was pay online. If you in the Rockford area looking ask for Angel.
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February 2024 by pakerbetty1
Loved working with Gabby! She was so helpful and love her personality! She let us look without hovering, and was there when we needed her!
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February 2024 by John Kopp
We appreciate the time Gabby spent with us. She is an excellent salesperson. We are thankful for her care for us.
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February 2024 by Iris Perez
I went into the store to purchase an item with a gift card I had received from Ashley Furniture (a reimbursement for an item they lost when it was being delivered to my home). This is the THIRD time I've come to this store and it honestly gets worse each visit. This time I was told I'd have to wait until their manager was available to do the quick sale (since no one in the store was able to assist me). I waited a while and realized the care of their customers is irrelevant to the salesperson they simply want a sale. I do NOT recommend this establishment to anyone and hope when I finally am able to redeem my gift card the process goes smoothly. Especially since I have been trying to redeem it since 2023!