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December 2023 by Emmanuel Newman
There is no way to improve on perfection.Jonah and his crew are so amazing and professional. They always treat us with kindness and respect, ensuring that we have more than enough of everything.We live in Davenport where there are quite a few facilities, but we continue to utilize the one in Rock Island because of the way they do business and treat us.
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December 2023 by Ryan C Iest
Truck rental went smoothly. Cell service is bad in the area so the online check in is hard
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September 2023 by Carl Simpson
We have returned a trailer here and rented storage space, Can't complain about the service at all. They were friendly and helpful. Only issue we really had is that we initially rented 2 5x10 units because that was what they had. we upgraded to a 10x15 to put some furniture in and they did not give us a 15 day credit from the old units. Kind of sucky, but okay... so be it.
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September 2023 by Joe R
Staff and manager was very friendly and process went smooth. Hooked up my trailer for me, Thanks!
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August 2023 by Kelin Taylor
I had a mixed experience with U-Haul Rock Island. Initially, I encountered great customer service which gave me hope for a smooth rental process in the future. However, my optimism was crushed today when I had to deal with the General Manager, Caleb Williams. His attitude was incredibly rude and unprofessional, leaving me frustrated and disappointed. It's disheartening to witness such a stark contrast in customer service within the same establishment. This experience has definitely made me question the reliability and consistency of U-Haul Rock Island's services.
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May 2023 by lisa jean
Splendid from start to finish. Polite, professional best employees; good job, Uhaul!
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February 2023 by Joe Atkinson (Joe2ez)
Pretty decent for climate-controlled storage but the alarms drive me freaking nuts
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January 2023 by Reuben Heine
I couldn’t be happier with our experience at U-Haul today. I worked with both Jet and Seth on a trailer rental and their high level of professionalism and friendliness made this a great experience. We got the ideal trailer for our needs and the rental and return process was quick and easy. I highly recommend this U-Haul.
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September 2022 by Brent G.
If it was possible to leave a -5* review i would. On 9/23 i made a reservation to have a hitch installed in my car. The reservation was for 10/3. I need to hitch to be able to move a piece of equipment on 10/4. Today U-Haul in rock island called me and told me they "didn't want to install" the hitch, yes they actually said "didn't want to". I asked which stores i should go to and they told me Davenport or Bettendorf. I specially asked the man i talked to if he would just transfer my booking to another location so they could install it. He refused to. He said that was my responsibility. I told him to not cancel my reservation so i could pick up the parts and have themInstalled at another location. He cancelled it. I asked how this is my responsibility to make a new reservation and he said "that's just how it is" He hung up. I contacted the Davenport location and they advised me they've heard complaints about this location. Ordered the part (express shipping on their dime) and made arrangements for a different store for me to have the hitch installed! Customer service, what a novel idea! Shame on you rock island U-Haul. I can't even leave feedback at U-Haul or comments as the reservation was cancelled.
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September 2022 by Murugesh S
Per milage component is a customer money killer. Indirect way of rising Price. will not visit again and will not recommend to others.
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September 2022 by Mitch Allen
Jet is the man. Went over and beyond for me, changes my opinion on Uhaul. The kind of employee you want working for your company. Thanks!
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August 2022 by Brian McMeekan
I rented a car dolly. Which worked great for moving the car. Took me a total of 45 minutes to move the car. The associate told me the 24 hour rental is 44.95. I bring the dolly back and the price for 45 minutes is still 45.00 dollars. I will find a place that doesn’t take advantage of people like this. Never again. This is completely unreasonable.
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May 2022 by Quentin Rodriguez
Good prices on storage units, clean facility and very convenient to access units.
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April 2022 by Sara Timberlake
I will never rent from this place again. I've rented 5 U-Hauls from here the past few months and had no issues. However, I rented a storage unit and the manager was very rude. My rent said it was due online 04/01, I went to empty my storage unit out 03/31, I had to pay the $68.20 to enter my unit. I was unable to finish emptying it out completely to due the crazy Illinois weather. I returned on 04/03 to completely empty it out and afterwards was told they don't do pro-rated rent, but was told the manager would call me on Monday, 04/04. I never received a call. I called today 04/06, to see if they had asked the manager about the pro-rated rent, he said the manager was in and could talk to me. I was put on hold, the manager never addressed himself when I came off of hold (I had to ask if I was speaking to the manager) and he was extremely rude when I told him what was going on stating, "I don't even know why you're calling". Also, I was told that no U-Haul storage place does pro-rated rent. Yes, they do (The U-Haul in Galesburg, IL, Jacksonville, IL, and Ennis, TX all DO). If you want to keep repeat customers, Caleb (the manager), should provide the utmost customer service and at minimum let your customers know that you do not do pro-rated rent!
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December 2021 by Jenn Becker
If you go into the local place and talk to them, they were all very nice, they will call each nearby branch and they helped me find what I needed. When I call the General U-Haul number,that I talk to somebody in who knows what state/country, they were still nice but they were wrong about what they told me was available, which just makes not work/ frustration for me.
