Metro by T-Mobile is known for its amazing customer service, with staff often going above and beyond to assist customers. Many reviews highlight the helpfulness of employees, particularly in-store representatives who are patient and knowledgeable about phones and plans. Customers appreciate the assistance they receive when facing challenges with their devices. However, there are concerns regarding phone support, with reports of misleading information from a representative. Overall, the in-store experience tends to be positive, with workers dedicated to resolving issues and helping customers find solutions that fit their budgets.
There customer service was amazing and she was all by herself getting us all day faster then you would think. I don't remember her name but she be the only one in there most times
November 2023
I went to the Rock Island store, and got help there, the East Moline store didn't work for me. Nikki helped me out(if I spelled your name wrong I'm sorry). A lot I was stressing so bad, I made so many mistakes with the phone, she helped me out and corrected them all. Thank You so much Nikki
June 2023
They help with my phone cause I'm not sure how to work things
