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May 2024 by Mark K
Nicole is great. Beginning this past Friday she spent time trying to help me with a back-ordered med, suggesting that I call back today to see if it was inbound.
Calling today, and after being on hold for 21 minutes I spoke with Amy who was the polar opposite of Nicole. Amy advised me to call the manufacturer to find out what the problem is. I suggested that was impractical. She then told me to locate the med myself, and get my doctor to call in a new Rx. She was condescending and dismissive.
I understand there can be problems. I don't have the resources to address them, but Walgreens should have multiple resources. No manager on duty. No helpful info.
Again, kudos to Nicole. Wish I could have spoken with her again today
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April 2024 by Alex Daly
Severely understaffed and the staff that is there is either poorly trained, unpleasent or both.
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March 2024 by Bore Dee
Mrs.Elf on the shelf at the pharmacy has an attitude
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February 2024 by Scott Nicol
Came here because Wal-Mart would not take my FSA card
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October 2023 by L D
Cashier Kayla said I looked ghetto?? I Just went in to buy a charger? It was uncalled for. Racist remarks. I won’t be back.
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August 2023 by Kelly MC
Nice staff. Polite and friendly.
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August 2023 by Angelica Torres
Prescription is never filled on time
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July 2023 by Stefanie Butler
I've used Dekalb Walgreens for years, no issue thought Walgreens is Walgreens we'll switch to a closer pharmacy. THE BIGGEST MISTAKE EVER MADE!!!! All my son's prescriptions he's been getting for the past 4 years are a struggle to get filled at the Rochelle Walgreens. Every time his 1 is sent from Doctors office with the same instruction they can't understand that it's a double dose 1st dose & single dose the following days. After this call from the docot we will be returning to the Dekalb location!
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July 2023 by LIFE IS YOURS
Like a Walgreens all on the corner make sure you don’t miss them. Place was clean employees were extremely friendly. There was not a lot of customers there I went to pick up flowers and they had a good selection was satisfied. Parking was very easy.
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November 2022 by Jennifer Paine
You never know when someone needs to hear something kind. The wonderful associate just now literally made my day. She didn't know me at all, nor my current situation, but she passed along such kind words. I'm actually in my cat in tears because she really did make a difference for me. Thank you from the bottom of my heart.
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September 2022 by Mike B
Walgreens typically has some of the best sales on Dr. Pepper 12 packs and cereal. I also recommend the cheap gaming headsets ($10-20) they have as a decent low-cost option for kids.
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September 2022 by Adriana Arredondo
Horrible experience. Worse than the usual. “Greta “ and pharmacist on duty shouldn’t be allowed to work with customers in need.
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August 2022 by David Orr
I bought a book and cereal.
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June 2022 by rachel sheets
I put in an app order for a cell phone charger and 30 minutes went by and the associate that answered the phone said they were short staffed and promised they would pull the item and have it ready in 10 mins at the drive through.I just wanted to say I know how that feels to be stressed and short staffed and she is doing a great job. I appreciate her time and I hope she sees this.
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February 2022 by Domingo M.
I came here at 6:00 p.m. on Saturday full of expectations of getting some photos copied and something made for my daughter Priscilla but customer service was horrible as soon as I walked in a short lady that walks funny with short hair and a guy with a beard with thick glasses decided not to help me anymore as I asked questions they continue to work in a straight ignored me I felt judged by the way I looked and the color of my skin never had this problem before but today was way different taking my business somewhere else....
