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“Sunny was extremely helpful and made the best of an uncomfortable situation. A previous agent gave me wrong information about my bill and new service and she soothed my anger.”
“Victor is THE BEST. I came in with pictures on my broken phone of my son who passed away, and he was able to get them all on my new phone! GENIUS LEVEL. He needs a raise.”
“The representative was busy but took time to acknowledge people coming in and assisted with all the minor issues quickly but kept an eye on the next in line . He did a beautiful job at customer service which is hard to find these days. PatienceTy”
“Our customer service person, Terazzo in Matteson was absolutely the best. Well informed about products and services, friendly, answered ALL of my many questions!! We went in to talk about switching to Verizon internet and ended up switching two phone lines to Verizon and getting updated phones. I will send people to him and go back when needed! The best experience I have had in a mobile pgine store! Great job Terazzo!”
“Came in to this store to buy headphones and ended up upgrading my phone thanks to Diana such a sweet girl helped me with all my needs today so happy with my new beautiful phone”
“5 star experience. I had to help my mother in law upgrade her phone and combine contracts. A huge thank you to JAIME for handling this.She was multi-tasking and explaining everything clearly and concisely as she went. Transferring data between old and new phones while on the phone with Verizon HQ combining accounts!Master of her craft... thank you for making that, dare I say... enjoyable!”
“Kayla C is amazing, her presence is very welcoming, she helped me and my friend figure out everything we needed to know about the internet they offer. ??? Come see Kayla on Tuesdays we’ll be right in line with y’all.”
“Raleigh provided excellent customer service. She was great at helping me get everything that I needed and making sure that my new phone was all set up before I left.”
“I was having a problem setting up my new phone. I walked in on a Sunday afternoon and was taken care of immediately with no wait. The service was professional and courteous. My problem was resolved quickly. Would recommend.”
“I had some questions about cable service. I received immediate help and had all my questions answered. I had been dealing with another company and decided to stay with them, but this place would be a great option.”
“I went here for account problems. The provider was able to assist me with reestablishing the account and address the issue. I was glad to have a person who knew their job.”
“came in the other day to setup wifi for my new apartment. single coverage sucks for employees but Eric. R held it down real well. real helpful, informative, communicative, and funny! whatever y'all are paying him, pay him more.”
“Great Customer Service from Marlon (Store Manager) and Brandy ( Mobile Expert). Both were extremely patient and knowledgeable!. They helped our family make the best phone purchase. GREAT CUSTOMER SERVICE and Great Phone Plans!”
“Eddie and Vivian were very polite and so helpful. Eddie was informative about the plan we had and he gave my mom and I a 110 percent customer service. Thank you”
“Fantastic customer service from Nelly, she was super helpful and patient, I wasn't quite sure which phone to choose but she helped me make the decision and I love my brand new phone. I will be coming back with friends and family.”
“This is a tech service location store so I can always go here for technical issues and questions. They are always extremely helpful, knowledgeable, efficient and courteous.”
“I was very disappointed to find out the person I spoke to on the phone did my order wrong. This customer service person did not add the line correctly and it was not the correct amount. When I went to the store to return the I’m card I received and setup new phone line the representative got this issue resolved in less time it took over the phone call that was one hour long. We got a refund on the error made and the SIM cards for our devices. He hooked it for us. I’m so happy!”
“Visited the Xfinity store recently and was genuinely impressed. The folks there were super professional and took the time to explain everything. Felt like they really cared about making sure I got what I needed. If you’re considering popping by, definitely do it. I’d go back in a heartbeat just for the stellar service.”
“They didn't have the phone to help us and the clerk was unsure about the cellphones details that I had to look it up myself.The clerk was pleasant and tried to be helpful but she might have been new and not trained yet.”
“Branden is possibly the most refreshing example of professionalism, knowledge and especially patient with seniors, we need more customer care and support of his caliber and respect. I am very grateful to have had him there for me and other seniors. Give him a raise for work well done. A great rep. For T-mobile.”
“Staff members helped a ton. Also had to talk to a T-Mobile representative on the phone while there. I’m no time I had line added, connected and directed to go ahead and activate my other phones with no sim and was ready to go. Overall, T mobile is my choice for 7 years now. Price never changed! I’ve also added a home internet and so far, I’m really happy with that as well.”
“The employees are very knowledgeable. Took their time with me. Not all Metro stores are good. This one is by far one of their best stores. Thanks for all your help.”
“Incredible staff! After my dad's death, I was closing out his device and consolidating mine. Tyresse L worked with me to find the best equipment for my needs; Rico H checked to make sure I was getting the best offers and rates; Krow patiently showed me how to work everything. T-Mobile store staff are usually always helpful but this store's staff and Associate Manager, Rico H, were awesome.A shout out to T-Mobile's 5G internet: When AT&T internet went down for 5 days recently, T-Mobile's 5-G portable internet module set up immediately, with no wait help on the phone from T-Mobile at 10:00 p.m. and with speeds comparable to AT&T internet.Thank you, T-Mobile!”
“Great staff! I was able to walk in, with no wait or hassle. It was only for an easy return, but even something simple as that I read bad reviews from other locations. I was very pleased with the young man & staff that welcomed me.I highly recommend this store!”
“This is the best Boost on Halsted located 11105 s Halsted my boy Izzy always got a good deal going for new and loyal customers that need a phone anytime u need help with a problem or a promotion just go see Izzy he’s definitely going to make it happen for u he always takes the extra step I’ve been dealing with him personally for 7 years now”
“My tablet was acting up. I went to exchange for a new one. The person helping me ask want was the problem I told him, he took the tablet stared keying and fix the problems.”
“Just left this facility and I am very HAPPY! I have been made whole again!! "Eric the Manager" was truly awesome. He got me in and out in less than 20 mins. I explained my issue--he knew EXACTLY what to do. He did not make me wait for another "Associate/Technician" as they were all busy helping other customers, he took care of me himself. It's nice to know that competence and fast service can exist in the same place. This is perhaps one of the BEST Verizon Stores on the southside. Thank you, "Eric the Manager" and staff for really good service.”
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“I came into the store after trying to fix my phone with technical support and the representative Autumn helped me in less than 2 minutes!!! She is absolutely stunning and clearly a great asset to the company!!! Keep her around”