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January 2024 by Rita Louis
Always get back to you promptly with answers to questions and t me t your needs
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January 2024 by Lucas Helton
Scott was very helpful in setting up my car and renters insurance in a timely manner, and revising the renters insurance quickly and accurately to meet my Leasing Company’s requirements.
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December 2023 by Perla Ménez
Scott provides the best service!
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December 2023 by Yvonne Lebron
It was the first time adding my son to my policy. Dalia was pleasant to work with and explained in depth all the options we had great customer service. Thank you so much!
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December 2023 by Aarati Moore
Wonderful service - incredibly responsive
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December 2023 by Bryanne Johnson
Very professional. Always very responsive and helpful. I highly recommend!
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November 2023 by Kyle Case
Scott and his staff are extremely helpful and knowledgeable regarding the best coverage at an affordable premium. Great group to work with on insurance coverages
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November 2023 by Jackie Rusk
Scott was such great help in securing my vehicle policies. He was very knowledgeable about everything I asked about and willing to go the extra mile to help. I would definitely recommend him to my family and friends.
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November 2023 by Angelica Velez
Uncontrollable Tears coming down my face after starting a policy with Agent Dalia in February and sharing with her all my concerns and needs that wasn’t met after explaining to her I wanted FULL COVERAGE NOT PARTIAL….Over the weekend my car was hit and run, the fallowing Monday I called to make a claim to only find out I don’t have collision as part of my policy just comprehensive, which common sense saying you want full coverage policy means to have both… instead she stated on notes that I denied collision which is totally a false statement and now it’s her notes against my word and that unfortunately they can’t help with the situation… I’m a person who has always had basic coverage liability and yet NEVER HAD A CLAIM NOR ACCIDENT in my 20Yrs of driving and wanted more to assure if my car is in any situation that I would be covered no matter what. She failed to listen to me and give me what I wanted….. I was 100% sure she was giving me exactly what I needed she even pushed me getting renters insurance which wasn’t my concern at all but I got it cause I didn’t deny anything she offered but yet she said I denied collision but I got renters sound completely backwards due to the fact I was calling about full coverage not renters… so I signed documents without looking over…. Please everyone look over your policy even if the agent is assuring you 100% that god forbid ANYTHING happens you’ll be covered and now I’m dealing with a nightmare…. Scott I wish you had phone recordings of these important conversations which are just as important as the notes agents write under our policy’s to determine weather your agent’s or clients are in the wrong… I’m Not saying don’t do business with them, I’m just saying especially if Dalia is handling your policy look over EVERY DETAIL BEFORE FINALIZING YOUR POLICY‼️‼️‼️‼️ At the end of the day they’re going to look out for themself and the company‼️‼️‼️‼️‼️
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October 2023 by Joel Yantin
Dalia has been very professional and has helped me find coverage same day. and at most affordable prices!
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September 2023 by Omar Aguirre
Dalia was great at assisting us with putting together a policy for our vehicles! I highly recommend Scott Case State Farm Agency!
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September 2023 by Jamie Caudle
#1 agent!! Scott has been my agent for 7 years and counting. He is always quick to respond to my inquiries, informs and reassures me when support is needed, and makes fast and easy adjustments to my coverage due to changes along the way. He bundles everything for me and finds me the best savings and coverage for my needs. I’ve had homes, rentals, cars, and personal items insured through Scott, and I know that I can always trust him and his team to provide me with top notch customer service. I used to switch up my insurance company every so often to keep them on their toes and ensure I am always getting the best rates, but I’ve stayed with Scott for this long because he truly is the best and I trust him to look out for me.Thank you, Scott and Team, for your continued service and being so great to work with all these years.
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August 2023 by mario mena
The team is very helpful and a pleasure to work with until you have to file a claim. They go out of their way to avoid paying or to charge you an extra premium.When the floods happened him and his agents tried to get out of covering the damage. They did this before even looking at our coverage. I had a car accident before that where my vehicle was hit at full speed where the other drivers whole front end hit my vehicle’s front passenger side. The damage was all the way to the vehicles bumper on the passenger side. What’s in between? The front windshield. He said they wouldn’t be covering it because the physics aren’t there. But they’ll repair it if we pay an extra deductible. Both serious incidents where they tried to wiggle their way out of paying.
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August 2023 by Alex R
Scott is a very attentive agent who is always diligent and answers any questions in a speedy fashion vs other insurance agents I’ve dealt with in the past :)
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July 2023 by Carla Pawlowski
Excellent customer service. Quick responses and a brand that assures quality and security. Scott is an exceptional agent with the backing of a helpful and pleasant staff. Highly recommend.
