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March 2024 by nikesh mundhra
USPS is hiring! Candidates must possess an attitude and demonstrate complete lack of customer service. Added bonus if you're out of shape and work at a snails pace
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March 2024 by Elsa Anaya
I went to this post office on 3/1/24 around 1:pm and a woman employee was attending. I was the only customer at that moment. She was very unpleasant and no patient at all when I asked for information about rates. When I decided the rate to send my package I gave her $20, she told me that she didn’t have any change because the money was just picked up from the cashier and I had to pay with debit or credit card. I did it and I felt so happy that I had to leave that place right away. This was the second time that happened to me with this employee. It seems that she is unhappy in this position. She doesn’t smile at all, she is defensive all the time. I only hope she is not there if I have to come back.
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February 2024 by T. J. Ivinjack
This postal substation has 3 counters and postboxes. The building itself attempts to mimic Prairie School architecture.
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January 2024 by Juanette Appleton
This post office is my favorite. I actually drive from Oak Park to go to this one. It's small, but they have a parking lot and you're in and out pretty quickly. No complaints at all.
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September 2023 by Nick Rotolo
I've never had a problem at another post office and I frequently go to the River Grove, Elmwood Park, and Franklin Park locations. The only 2 times that I've had to go to this one, I've had issues. This morning, the woman at the counter seemed convinced that I stole my own company's check and refused to let me use it to buy stamps. She claimed that she couldn't take the check because it was dated for last week. This would be fine, except we have always paid for stamps this way and have never had an issue at the other locations.We've had to change our bank account number 3 times in the last year because of the postal service's incompetence but, when it comes to taking time out of my morning, all of a sudden they have an abundance of caution.
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September 2023 by Nick R
I've never had a problem at another post office and I frequently go to the River Grove, Elmwood Park, and Franklin Park locations. The only 2 times that I've had to go to this one, I've had issues. This morning, the woman at the counter seemed convinced that I stole my own company's check and refused to let me use it to buy stamps. She claimed that she couldn't take the check because it was dated for last week. This would be fine, except we have always paid for stamps this way and have never had an issue at the other locations.We've had to change our bank account number 3 times in the last year because of the postal service's incompetence but, when it comes to taking time out of my morning, all of a sudden they have an abundance of caution.
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September 2023 by Nick
I've never had a problem at another post office and I frequently go to the River Grove, Elmwood Park, and Franklin Park locations. The only 2 times that I've had to go to this one, I've had issues. This morning, the woman at the counter seemed convinced that I stole my own company's check and refused to let me use it to buy stamps. She claimed that she couldn't take the check because it was dated for last week. This would be fine, except we have always paid for stamps this way and have never had an issue at the other locations.We've had to change our bank account number 3 times in the last year because of the postal service's incompetence but, when it comes to taking time out of my morning, all of a sudden they have an abundance of caution.
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August 2023 by Katrina Brandenburg
Never before this have I had any issue getting postal money orders at a location, and they’re useful for things like deposits and first month’s rent for an apartment complex. So, I’ve used this means in the past.First, the worker on shift here today balked at doing the form for the money orders and told me it was “online.” Then he balked at the amount and said I couldn’t get that much money. I asked how much I could get in a day, and he started pretending I was trying to evade the process/paperwork (as if to suggest some untoward behavior on my side).Luckily, his coworker (manager?) walked over and clarified that he can, indeed, do the normal process of issuing postal money orders right there at his station and there was no issue with my requested transaction at all.So, he starts the process, but meanwhile there is another citizen behind me who is way too close for this private transaction, which includes the transfer of a lot of personal information like name, birthday, address, and even SSN to the postal worker.The postal worker does not say a word to this man about waiting in the designated location and instead ignores that the man is breathing down my neck while this process unfolds.To make matters worse, the man was himself very rude - expressing his impatience with waiting his turn by swearing loudly under his breath at such close distance behind me. His behavior was inappropriate, to say it lightly.When I turned to address him and remind him the line in a post office is not right at the counter within the personal space of another customer, he lied that he’d been told to stand directly behind me (overhearing all of my personal info). The postal worker did not ask him, even then, to wait in the appropriate location. (Mind, he’d come into this area after I’d already approached the counter, and the postal worker there had not asked him to wait in my personal space during a private transaction.)All I’m saying is if you need to have any privacy of your transaction at all, you want to pick a location with better trained staff. All I’m saying is, if you need to get postal money orders, the man who works here will treat you like you’re trying to commit a crime.
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May 2023 by Jean Luchini
Today I had a very pleasant experience at the USPS in River Forest, IL. Two kind employees went above and beyond to help me out with a package! Thank you for your outstanding service!
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April 2023 by Naturally Kim
The wait time is getting worse. There are NEVER any parking spots because staff is parking in the customer lot. There were 3 people in the post office when I walked in to check my PO box and NO parking spots. Can staff park elsewhere maybe partner with the medical center across the street? So to summarize, you wait in your car for a parking spot and then for 20 minutes or more inside. Occasionally a senior staff member who works the front counter is extra rude, perhaps it's time to retire or move into another role.
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March 2023 by RaShaan G.
I received email confirmation that my package arrived at this facility which is a PO Box but my friend has yet to receive her items. It has been weeks. The postman Paul is rude and less than helpful and will not help me track my packages. Please help. This has to be a law violation. :YOUR PACKAGE HAS ARRIVED!IT'S BEEN DELIVERED TO:401 WILLIAMS ST5771, RIVER FOREST, IL 60305
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December 2022 by Latoya Rayner
I had no issues at this post office. The gentleman that helped me was very patient ?.
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November 2022 by Ulises Gutierrez Espíndola
That guy on the counter needs to be fired.. rude and he actually closed his window so he wouldn’t have to assist an alder lady
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June 2022 by Zach Saddler
Pamela is awful!!! She sincerely is a terrible employee and should not have a job at this facility.
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January 2022 by Jessica Perk Sabatino
No matter the time of day pandemic or no pandemic the wait is always horrific (not the staffs fault) as they are never staffed properly. I have never experienced more than one employee working the counter and the line is never less than 6 people deep. They should be staffed properly at all times but especially during a pandemic when the last thing any of us need is to wait in line a minimum of 15 minutes every single time we have to visit the post office. Come on post office staff them properly.
