Petco

Most Recent Comments

• November 2023 by Felicia Bee
  The store employee was very helpful with finding what I needed and informing of the sale.
• September 2023 by Nicole Cerna
  Did not have a good experience at petco river forest, IL location. The store manager, Nicole, is ridiculous and the worst manager I ever worked for. I remember taking a bathroom break and she counted that as my 10 min break and took my break away from me. She punishes you for using the restroom and will count it as your break. You are only allowed to use the restroom before or after your shift. If you use the restroom during it gets counted as your 10 minute break because they "don't have the funds" to let you be away from the floor for 5-10mins to let you use the restroom. This manager put me on schedule working 9 days straight and would not let me have a normal break because I used the bathroom for a few minutes. I was quite literally losing my mind from how tired I was from working so many days in a row, after being told that I had my break was taken away from me for using the restroom, I wanted to cry. No manager has ever made me cry before. This lady was draining me out. If it wasn't one thing, it was another, she is never happy with anything. There were also a few times where I would say hi to her and she would completely ignore me. If you are a sales associate you have to practically be glued to the cash register because they're so low staff. You cannot move around to help other customers in the store either. Then customers will complain because no one is helping them. I remember a time that I had asked for help in the intercom for assistance since I was the only one on the floor and there were 3 managers on shift that day, no one came out to help me at all for a good 10-15 minutes while I had a line at the register. I had to physically walk to the back myself and saw that they were too busy chatting in the back about none work related things. But yet you get in trouble for leaving the register alone. I also remember a few older employees would shop at this location and tell me how draining it was and that they had to leave after a few months because it was "too much". Other employees that have been there longer than me would tell me how she will write you up for quite literally anything and everything, even the smallest things. Save yourself the time. I was only able to last here for 3 weeks only because of how ridiculous the store manager is. Do NOT work here.
• September 2023 by Abuelita Maco
  They have some of the basics. But really not enough inventory when it comes to aquariums and fish. No employee showed up to help.
• September 2023 by Julien Samuels
  I went to the store and was refunded the sale of a fish. They told me that they thought my tank was too small but I never gave them an actual tank size. I asked to speak to a manager. And they told me that they have the right to refuse sale.
• September 2023 by Jayne G.
  I wish I could like this Petco but it smells unpleasant (weird perfume) and it just doesn't have a big selection. Some people who work there are nice, and some aren't.
• August 2023 by Ash
  The cutest danger noodles. Alot of the reptiles need a better habitat their homes looked bland and sad. Hopefully someone buys them soon to have a better life.
• August 2023 by Aggie AgZ
  Smaller than regular Petco but the prices and deals way better than in Chicago. Very friendly staff, clean organized place. No food for ferrets if you’re looking to buy.
• August 2023 by Jalissa Exclusa
  If I could give a 0 I would… Don’t shop here worse experience EVER! Store manager is terrible. She should not work customer service AT ALL. People lost their manners now and days !!!! Please do something to this girl.
• August 2023 by Nicole C.
  Did not have a good experience at petco river forest, IL location. The store manager, Nicole, is ridiculous and the worst manager I ever worked for. I remember taking a bathroom break and she counted that as my 10 min break and took my break away from me. She punishes you for using the restroom and will count it as your break. You are only allowed to use the restroom before or after your shift. If you use the restroom during it gets counted as your 10 minute break because they "don't have the funds" to let you be away from the floor for 5-10mins to let you use the restroom. This manager put me on schedule working 9 days straight and would not let me have a normal break because I used the bathroom for a few minutes. I was quite literally losing my mind from how tired I was from working so many days in a row, after being told that I had my break was taken away from me for using the restroom, I wanted to cry. No manager has ever made me cry before. This lady was draining me out. If it wasn't one thing, it was another, she is never happy with anything. There were also a few times where I would say hi to her and she would completely ignore me. If you are a sales associate you have to practically be glued to the cash register because they're so low staff. You cannot move around to help other customers in the store either. Then customers will complain because no one is helping them. I remember a time that I had asked for help in the intercom for assistance since I was the only one on the floor and there were 3 managers on shift that day, no one came out to help me at all for a good 10-15 minutes while I had a line at the register. I had to physically walk to the back myself and saw that they were too busy chatting in the back about none work related things. But yet you get in trouble for leaving the register alone. I also remember a few older employees would shop at this location and tell me how draining it was and that they had to leave after a few months because it was "too much". Other employees that have been there longer than me would tell me how she will write you up for quite literally anything and everything, even the smallest things. Save yourself the time. I was only able to last here for 3 weeks only because of how ridiculous the store manager is. Do NOT work here.
• July 2023 by David Walker
  They’re usually stocked with what I need and staff tend to be friendly. My fur baby gets groomed here by David. We love David.
• July 2023 by Maggie Grady-Hooper
  This store is a bit crowded, it's a really small location. The staff are friendly & helpful!
• July 2023 by David Patterson
  The price-gouging is out of control. And Petco gutting its rewards program a while back doesn't help either. Shame on Petco for its unbridled greed.
• July 2023 by Nassoro Ally Omary
  I recently visited Petco for some pet supplies and was genuinely impressed with their service and product range. The store was immaculately clean, well-stocked, and organized, making shopping a breeze.The staff were knowledgeable, friendly, and went above and beyond to assist me in finding the best food for my fussy eater. Their commitment to providing high-quality, nutritious pet food is truly commendable. I wholeheartedly recommend Petco to any pet parent seeking quality products and excellent customer service.
• July 2023 by Claire Gray
  This location has a great vetco setup, but they seem to have some supply stocking issues. They had carts of "overstock" sitting in several locations while the shelves were half empty. I checked out of curiosity, and the items on the carts could definitely fit on the shelves. Maybe that's due to staffing or something. Who knows anymore.
• June 2023 by Ayanna O.
  The store is decent, but small. So unfortunately they didn't carry a wide variety of anything. I wasn't able to find a variation of what I needed. To add on , the staff members weren't helpful at all. One of the staff members had assumed we ( I had been in the store with 3 friends) were playing around in the store and had asked us to leave within 3 minutes if walking into the store. I felt disrespected. Unfortunately I could not find a direct phone number to contact the store's manager.