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November 2023 by Beverly Griffin
If you are a person of color don’t go to this location
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November 2023 by Niko M.
Unable to call. Even when I make time to visit the branch, they send me back because I didn't make an "appointment".
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September 2023 by Michael Biagioni @ 123RF
Went there today to deposit checks for my employer, the manager and teller could not find our account in their system by using the 8 digit Citibank account number. Never had this problem at the location in Park Ridge, IL or 500 W Madison Chicago, IL.
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July 2023 by Andreas
Horrible staff and very slow workers. Line of 15 people with one teller working. Hire more people!! Absolute joke if you consider yourself service oriented
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May 2023 by MindYa D.
Worst bank to bank with period!! They do shit completely different from other banks they customer service shitty as fuck they can't help nobody with shit they lock your account so u can call them so they can give u the run around this location at River forest is not good period the manager and customer service representatives in there don't like doing there jobs this place needs to be shut tf DOWN they gave me trouble to many damn times tuh u think life hard wait until u bank w these no good Mfs
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April 2023 by Tiffany Hobson
This location is the worst been banking with Citibank for years and witness them racially profile a young man. The branch manager he was beyond rude to young man. Also over heard him tell his other banker they probably are trying to commit fraud. I will never go to this location if they are judging black people this way. If I could give them a negative 20 I would…
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December 2022 by Luke Klamerus
After hours ATM does not even work, cannot get through the door. Absolutely terrible bank to have in Chicago, such little locations.
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November 2022 by Uzma Rahman
Horrible customer service. The banking personnel are nincompoops.
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September 2022 by Mike McDonald
I have been banking here for years. I walked in and asked to deposit coins into my account and was rudely told I couldn't. I will close my account here and find more helpful bankers.
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September 2021 by Chrishanda Banks
Worst customer service in person or 800 number. Just got off with a rude employee. No sense of customer service or communication skills Never talk over an customer. I forgot the person named but the oak park branch needs to close down!!
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August 2021 by Jorene Cicero
Citibank, River Forest, has the greatest, most efficient and nicest employees you could ever meet. We've been banking there over 15 years. They are so polite, friendly, and know most customers by name. They go above and beyond to solve any problem one may have. Mrs. Cicero
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May 2021 by MICHAŁ SŁOWIK
terrible customer service for 5 stands only one open!!!!
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September 2020 by Joe Hanley
Great teller experience! Changed my review from 1* to 5* based on Ms. Angela Sample’s service and explanation of what my situation requires.
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August 2020 by Robert Cesarotti
Cannot give a 5 star review since entire lobby is shut down between 115 and 2pm. Exacerbated by the fact that the branch hours are only 10 to 4. Makes for a tight window to do business. Otherwise the staff is very professional every time ive been there
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July 2020 by Melissa C.
My debit card is lost in my house. Has been for about 3 months. I've dreaded replacing it because of the need to update vendors, etc. I finally broke down and went into the branch today to replace card and make a withdrawal. I was greeted immediately by the teller Lizbeth and she helped me replace card and transact my withdrawal all in about 5 minutes. I appreciate the efficiency and personable service.
